Bookvip vs Viator

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Bookvip

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 154 COMPANY RESPONSES
  • 226 TOTAL REVIEWS
3.2
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Prices 5
  • Price 3
  • Resort was very nice 1
  • Vacation spots 1
  • Services 1

Customers don't like

  • Poor customer service18
  • Having my reservation cancelled10
  • Shady8
  • No refund7
  • Illegal practices6

Products by Bookvip

No items

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Viator

Travel Agencies
Has verified representatives
  • 6 ISSUES RESOLVED
  • 65 COMPANY RESPONSES
  • 139 TOTAL REVIEWS
  • $17.2K CLAIMED LOSSES
  • $283 AVERAGE LOSS
2.5
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Easy to book 7
  • Ease of booking and detail 2
  • Ease of purchase 2
  • Good tours 2
  • Tours 2

Customers don't like

  • Customer service13
  • Customer care11
  • Unresponsive10
  • Customer service disaster area8
  • Terrible customer service7

Products by Viator

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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