OneTravel vs Bookvip: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OneTravel and Bookvip as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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OneTravel

1.3

Bookvip

Has verified representatives

3.8

OneTravel

Bookvip

OneTravel and Bookvip Overview

Total reviews

282

451

Company responses

262

Issues resolved

Bookvip was first mentioned on PissedConsumer on Apr 1, 2014 and since then this brand received 451 reviews. It is 169 reviews more than OneTravel received since Jan 1, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bookvip customer support team than with OneTravel customer service.

OneTravel and Bookvip Consumer Ratings

Rank

139 out of 695 in Travel Agencies category

16 out of 695 in Travel Agencies category

Customer service

105 in category

30 in category

Website

115 in category

47 in category

Staff

102 in category

33 in category

According to consumer ratings and reviews, Bookvip ranks 123 points higher in the Travel Agencies category than OneTravel. People gave OneTravel 1.1 stars for Customer service criterion in Travel Agencies category and it is 149 points higher than the worst rated brand in this category. At the same time, Bookvip was rated 2.5 stars for Customer service criterion in this category and it is 224 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Bookvip has a higher rating than OneTravel. Regarding Staff criterion, consumers gave OneTravel 1.2 stars and it is 60% greater than other in category. Bookvip however was rated 2.6 stars and it is 87% greater than other in category.

OneTravel and Bookvip Rating Details

Customer service

1.1 (65 reviews)

2.5 (211 reviews)

Reviewer's quote

... 1) contacted many times OneTravel to complain on their official website BUT as I have never received a confirmation number from them, I couldn’t ‘Request Customer Support’ as the booking number is mandatory. Tried Twitter, Facebook, phone (I literally spent HOURS trying to reach out for THEIR MISTAKE and it cost me MONEY and TIME!) and I could manage to get their billing@onetravel. com ...

Julie L

I reconfirmed dates and reservation for a hotel and the customer service representative never locked my dates in. I :wtf: lost those dates and was put in a 3 star trashy hotel for vacation. i am totally displeased with the service i received and will definitely not return or recommend book vip for...

Tia R

Website

1.4 (65 reviews)

2.7 (208 reviews)

Reviewer's quote

Hidden $75 fee not clearly stated on the website when all major online travel sites allow FREE 24 hour cancellation as do all travel agencies. Absolutely will never use One Travel again. They use fraudulent practices and make cancellation extremely difficult: you must call, then receive a password...

PissedConsumer1201191

...Their website has wrong info on it. Then after I paid with my credit card, a month later she had no record of it. They dont know what they are talking about...

gina

Staff

1.2 (61 reviews)

2.6 (197 reviews)

Reviewer's quote

...lds a valid license if it is required by the law; (b) operates primarily for the care and treatment of sick or injured persons as in-patients; (c) has a staff of one or more Physicians available at all times; (d) provides twenty-four (24)-hour nursing service and has at least one registered professional nurse on duty or call; (e) has organized diagnostic ...

PissedConsumer643769

...During our stay we have enjoyed fine dining, the hospitality of the great staff and even hung out on the strip with friends. We will definitely be using Bookvip again..

testimonial