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Bookvip

Travel Agencies
Has verified representatives
  • 5 ISSUES RESOLVED
  • 173 COMPANY RESPONSES
  • 251 TOTAL REVIEWS
3.5
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Prices 5
  • Price 3
  • Resort was very nice 1
  • Vacation spots 1
  • Services 1

Customers don't like

  • Poor customer service18
  • Having my reservation cancelled10
  • Shady8
  • No refund7
  • Illegal practices6
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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 207 TOTAL REVIEWS
  • $48.3K CLAIMED LOSSES
  • $439 AVERAGE LOSS
1.3
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Convenience of reserving online 4
  • What was promised 3
  • Price 2
  • Present you a hotel and they are not really 1
  • Prior purchases were okay 1

Customers don't like

  • Lack of customer service17
  • Different product than advertised6
  • Change in price5
  • Took my money5
  • No help at all4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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