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Bookvip

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 159 COMPANY RESPONSES
  • 237 TOTAL REVIEWS
3.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
  • Prices 5
  • Price 3
  • Resort was very nice 1
  • Vacation spots 1
  • Services 1

Customers don't like

  • Poor customer service17
  • Shady8
  • Having my reservation cancelled7
  • No refund7
  • Put on long hold5
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Flipkey

Hotels and Resorts
  • 5 ISSUES RESOLVED
  • 243 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.5
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
  • Old flipkey 10
  • Old practices 8
  • Ease of use of website 4
  • Number of inquiries i receive 3
  • Website generates alot of inquiries 2

Customers don't like

  • Poor customer service37
  • Broken website21
  • Website19
  • Mobile application11
  • Customer service10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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