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Bookvip

Travel Agencies
Has verified representatives
  • 5 ISSUES RESOLVED
  • 191 COMPANY RESPONSES
  • 277 TOTAL REVIEWS
3.4
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Prices 5
  • Price 3
  • Services 1
  • What i was promised 1
  • Vacation spots 1

Customers don't like

  • Poor customer service9
  • Shady4
  • I do not like book vip and will never use it g3
  • Put on long hold3
  • No refund3
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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 88 TOTAL REVIEWS
  • $58.9K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.5
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Hotels and airline accommodations 3
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Using costco travel was easy 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service3
  • Customer service2
  • No apology2
  • Worst customer service and problem resolution2
  • Website froze1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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