Bookvip vs Costco Travel

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Bookvip

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 154 COMPANY RESPONSES
  • 227 TOTAL REVIEWS
3.2
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Prices 5
  • Price 3
  • Resort was very nice 1
  • Vacation spots 1
  • Services 1

Customers don't like

  • Poor customer service18
  • Having my reservation cancelled10
  • Shady8
  • No refund7
  • Illegal practices6

Products by Bookvip

No items

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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 63 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $1K AVERAGE LOSS
2.6
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Hotels and airline accommodations 3
  • Discount rate 1
  • Original price 1
  • Personalization of my trip 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service5
  • Customer service4
  • Poor customer service3
  • Unable to cancel from the webpage2
  • Worst customer service and problem resolution2

Products by Costco Travel

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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