PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookvip and Club Newport as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookvip

Bookvip

Has verified representatives
3.8
Bookvip
Club Newport

Bookvip and Club Newport Overview

Total reviews
451
40
Company responses
262
0
Issues resolved
9
0

Bookvip was first mentioned on PissedConsumer on Apr 1, 2014 and since then this brand received 451 reviews. It is 411 reviews more than Club Newport received since Jun 15, 2015.

Bookvip and Club Newport Consumer Ratings

Rank
16 out of 696 in Travel Agencies category
109 out of 696 in Travel Agencies category
Customer service
30 in category
76 in category
Website
47 in category
103 in category
Staff
33 in category
85 in category

According to consumer ratings and reviews, Bookvip ranks 93 points higher in the Travel Agencies category than Club Newport. People gave Bookvip 2.5 stars for Customer service criterion in Travel Agencies category and it is 226 points higher than the worst rated brand in this category. At the same time, Club Newport was rated 1.4 stars for Customer service criterion in this category and it is 180 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Bookvip has a higher rating than Club Newport. Regarding Staff criterion, consumers gave Bookvip 2.6 stars and it is 87% greater than other in category. Club Newport however was rated 1.4 stars and it is 67% greater than other in category.

Bookvip and Club Newport Rating Details

Customer service
2.5 (211 reviews)
1.4 (25 reviews)
Reviewer's quote

I reconfirmed dates and reservation for a hotel and the customer service representative never locked my dates in. I :wtf: lost those dates and was put in a 3 star trashy hotel for vacation. i am totally displeased with the service i received and will definitely not return or recommend book vip for...

Tia R

...The online customer service is rude and the phone customer service is incompetent. They just want your money..

PissedConsumer1014109
Website
2.7 (208 reviews)
1.6 (23 reviews)
Reviewer's quote

...Their website has wrong info on it. Then after I paid with my credit card, a month later she had no record of it. They dont know what they are talking about...

gina

...All the pricing on their website are the same or more than websites like Cheap Tickets or Hotels. com..

Alona
Staff
2.6 (197 reviews)
1.4 (25 reviews)
Reviewer's quote

...During our stay we have enjoyed fine dining, the hospitality of the great staff and even hung out on the strip with friends. We will definitely be using Bookvip again..

testimonial

when I tried getting hard Club Newport for their problems intervention that phone on my card and it does not work they got me now and I'm stuck for a while. stupid company.

PissedConsumer1712566

Bookvip and Club Newport Pros and Cons

Pros
  • Prices
  • Price
  • Vacation spots
No votes
Cons
  • Poor customer service
  • False advertisement
  • Shady
  • Misrepresentation
  • Total misrepresentation
  • Way they left us high and dry in jamaica

Bookvip and Club Newport Most Positive Reviews

Top rated reviews
5

We had a Great Experience. Paid for my Orlando trip got my email confirmation. Arrived at Condo they promised. Was...

5

I signed up 2 years contract and happy with their services. I could not have expected that much and was hesitating a bit...

Bookvip and Club Newport Most Critical Reviews

Lowest rated reviews
1

I thought - Yeah! I'll listen to a 90 minute time share presentation and endure extremely high pressure sales to tak...

1

I booked a week stay at this resort through Club Newport (Vacations Owners). On my reservation is stated all inclusive f...

Bookvip and Club Newport Latest Reviews

Recent published reviews
5

We saved over $2,000.00 at the Krystal Resort in Cancun, Mexico, thanks to Bookvip.com. It’s all inclusive and has the...

Read all 262 reviews
1.1

when I tried getting hard Club Newport for their problems intervention that phone on my card and it does not work they...

Read all 40 reviews

Bookvip and Club Newport Products and Services

Most reviewed product and services
  • Bookvip Vacation Package (98 reviews)
  • Bookvip Vacation Package Booking (76 reviews)
  • Bookvip Customer Care (20 reviews)
  • Club Newport Vacation Ownership (16 reviews)
  • Club Newport Vacation Package Booking (5 reviews)
  • Club Newport Vacation Package (4 reviews)