PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookvip and Club Newport as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookvip

Bookvip

Has Verified Representatives
4.0
Bookvip
Club Newport

Bookvip and Club Newport Overview

Total reviews 484 50
Company responses 272 0
Issues resolved 9 0

Bookvip and Club Newport Consumer Ratings

Rank
17 out of 579 in Travel Agencies category
147 out of 579 in Travel Agencies category
Customer service
30 in category
84 in category
Website
45 in category
110 in category
Exchange, Refund and Cancellation Policy
16 in category
74 in category
Product or Service Quality
20 in category
87 in category

Bookvip and Club Newport Rating Details

Customer service
2.7 (238 reviews)
1.3 (30 reviews)
Reviewer's quote

...The grounds was terrific, they treated us terrific, customer service was amazing. We will definitely book again. We saved some great money off an internet ad I didn’t even believe...

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...The online customer service is rude and the phone customer service is incompetent. They just want your money..

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Website
2.9 (233 reviews)
1.6 (29 reviews)
Reviewer's quote

Although I wasn't interested in that particular advertised vacation, I did do a search for a vacation location I was contemplating on your website. Your website looks similar in structure to any other hotel/vacation selling website. One is hard-pressed to get that distinction from the onset and...

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...All the pricing on their website are the same or more than websites like Cheap Tickets or Hotels. com..

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Exchange, Refund and Cancellation Policy
2.8 (215 reviews)
1.2 (31 reviews)
Reviewer's quote

I was not traveling in a group and not provided a refund. I was cheated and now enjoying the Hilton for 1/3 of the daily rate the resort was charging! I don't trust VIP Booking! FYI they called me for the trip, I had no intentions to travel but the deals was great but not guaranteed! The photo is...

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...Since then we've been dealing with health issues that prevent us from using the package, but when speaking with the representatives, we own it, we can't get a refund. I feel we've been taken for almost $4000. We can't use the product...

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Product or Service Quality
2.9 (210 reviews)
1.4 (31 reviews)
Reviewer's quote

...We met some people here that used another service and they were not happy at all with the service they received and the response they got. We told them they should have used Bookvip. com because we got everything we ever wanted with the beautiful vacation..

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...Poor meal service and supper with the Captain of Ship NEVER happened; many meals were with crew members. Had to pay for everything that we might want to do. EXPENSIVE...

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Bookvip and Club Newport Pros and Cons

Pros
  • Prices
  • Price
  • Vacation spots
No votes
Cons
  • Poor customer service
  • False advertisement
  • Shady
  • Misrepresentation
  • Total misrepresentation
  • People i dealt with

Bookvip and Club Newport Most Positive Reviews

Top rated reviews
5

We had a Great Experience. Paid for my Orlando trip got my email confirmation. Arrived at Condo they promised. Was...

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5

I signed up 2 years contract and happy with their services. I could not have expected that much and was hesitating a bit...

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5

I had submitted a previous poor review of BookVIP that I must straighten out. It appears that the company is a booking...

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4.3

I was pleased my vacation was not only in a beautiful place but the price I paid was substantially discounted!

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Bookvip and Club Newport Most Critical Reviews

Lowest rated reviews
1

I thought - Yeah! I'll listen to a 90 minute time share presentation and endure extremely high pressure sales to tak...

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1

I booked a week stay at this resort through Club Newport (Vacations Owners). On my reservation is stated all inclusive f...

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1

Do you self a favor and book somewhere else. I booked a reservation for 12/30/14 thru 1/2/15 in Puerto Vallarta and I...

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1

Paid for services did not receive; do not use this travel service

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Bookvip and Club Newport Latest Reviews

Recent published reviews
1

I arrived at the Tahiti resort in Las Vegas to be told my reservation was cancelled. I was told I was traveling in a...

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3

We have found Club Newport to be a money saver when it comes to hotels. Even if its only $15.00 its nice to save. We go...

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2.6

The person I spoke with was kind. The offer does not apply to us however, and that was disappointing. We had plans to go...

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1

My husband and I purchased a vacation package in 2017 with the intention of using it in the future. Since then we've...

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Bookvip and Club Newport Products and Services

Most reviewed product and services
  • Bookvip Vacation Package (111 reviews)
  • Bookvip Vacation Package Booking (81 reviews)
  • Bookvip Customer Care (20 reviews)
  • Club Newport Vacation Ownership (18 reviews)
  • Club Newport Vacation Package Booking (5 reviews)
  • Club Newport Customer Care (4 reviews)