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Bookvip

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 159 COMPANY RESPONSES
  • 237 TOTAL REVIEWS
3.4
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Prices 5
  • Price 3
  • Resort was very nice 1
  • Vacation spots 1
  • Services 1

Customers don't like

  • Poor customer service17
  • Shady8
  • Having my reservation cancelled7
  • No refund7
  • Put on long hold5
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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1043 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $997 AVERAGE LOSS
1.5
Website
Customer service
Staff
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Cheaper price 9
  • Idea of cheap travel 7
  • Very poor 5
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service46
  • Unhelpful phone center27
  • Outsourced call center18
  • Inconsistent charges14
  • Hidden fees8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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