Books A Million vs Xlibris

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Books A Million

Periodicals & Publishing
  • 0 ISSUES RESOLVED
  • 127 TOTAL REVIEWS
  • $1.8K CLAIMED LOSSES
  • $75 AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
  • Great customer service 2
  • Magazines explained on reciept 1
  • Working there with my staff and manager 1
  • Renewal explained on reciept 1

Customers don't like

  • Service4
  • Customer unservice4
  • Lack of follow through3
  • Unauthorized renewal3
  • Not a very friendly person3

Products by Books A Million

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Xlibris

Periodicals & Publishing
  • 0 ISSUES RESOLVED
  • 291 TOTAL REVIEWS
  • $620K CLAIMED LOSSES
  • $5.5K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
  • Published book 5
  • Beginning 3
  • Ripp off 3
  • Value for money 2
  • Value of basic publishing package 2

Customers don't like

  • Stole all proceeds7
  • Company attempting to scam me6
  • Given the runaround6
  • Too many sales pitch calls4
  • Unprofessional service4

Products by Xlibris

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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