PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Books A Million and Publishers Clearing House as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Books A Million
Publishers Clearing House

Books A Million and Publishers Clearing House Overview

Total reviews
222
1686
Company responses
0
0
Issues resolved
1
2

Books A Million and Publishers Clearing House Consumer Ratings

Rank
113 out of 486 in Periodicals & Publishing category
22 out of 287 in PR and Marketing category
Customer service
120 in category
18 in category
Product or Service Quality
114 in category
16 in category
Website
62 in category
26 in category
Diversity of Products or Services
78 in category
18 in category

Books A Million and Publishers Clearing House Rating Details

Customer service
1.4 (86 reviews)
2.5 (433 reviews)
Reviewer's quote

...I chatted with customer service on 4 occasions and they all refuse to remedy the situation. They claim that at first its 8 business days before its considered lost. Then now they say 14 days...

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...Lotto, Slots, Instant Win, Scratch and Win and last Sweepstakes are all not running and prompt to log-in again never ends ! 14 times is ridiculous ! Your customer service is useless ; complain and get a survey instead. I don't want a survey ; I want to play my games. Your last update has screwed up my...

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Product or Service Quality
1.7 (70 reviews)
2.4 (432 reviews)
Reviewer's quote

...They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!..

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What they offer is generally low quality merchandise if you shop around you can find many of the same items at other vendors for as good or better prices and either low cost or free shipping. The only good thing I can say about them is when I received one item broken in shipping a couple of years...

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Website
2.6 (65 reviews)
2.6 (461 reviews)
Reviewer's quote

...Even to the extent that they are to highlight the website & phone number on the subscription pamphlet as well as circle the information on the bottom of the receipt. Sometimes it is the cashier not properly explaining while other times it is simply a customer not listening..

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...money on PCH many times, entering a contest to win big, and even for the $100 prize of being 1st on the 24 Hour a Day KENO Leaderboard Contest at their Game Website,, playing what PCH calls KENO for 24 hours straight, the whole day with the highest game score, playing the same game that all the players are playing at the same time, (there is no brain needed to play the game or knowledge needed, they are actually all playing the same so-called Keno Games unless they slip up and miss one game or one...

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Diversity of Products or Services
2.7 (65 reviews)
2.7 (418 reviews)
Reviewer's quote

...00 worth of her products..

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Publisher clearing house never paid me any of the super prizes they offered me, but they got a lot of money from me just over 20,000 dollars paid for their products they send in the mail me and my girlfriend played never won anything. I am a pch vip for years I have 337,638,370 tokens I have earned...

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Books A Million and Publishers Clearing House Pros and Cons

Pros
  • Place to buy some books
  • Nice website
  • Great customer service
  • No comment
  • All the fun
  • Ability to enter to win
Cons
  • Service
  • Sketchy business practices
  • Poor customer service
  • Unethical
  • False claims of winning
  • Ability to enter to win

Books A Million and Publishers Clearing House Most Positive Reviews

Top rated reviews
5

So many of these reviews have happened because people can't/won't read their receipts. Your return date is on the receip...

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5

Upon entering instant scratch offs site said contact pch and type "too many redirects"

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5

I was surprised to read the bad reciews here, I had a great experience with their online service. I'd never heard of...

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5

Why can't I play PCHLOTTO? For the past several days now its not allowing me to summit my numbers. What gives...

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Books A Million and Publishers Clearing House Most Critical Reviews

Lowest rated reviews
1

The cashier was rude.I asked for an Italian Cream Soda then she asked what flavor? I asked what are the flavors? She...

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1

Ok Iv won in games now were is my money!??????

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1

Went to the loop in Orlando to buy 3 christmas gift in a rush totaling around $50. I showed my retailmenot coupon and l...

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1

Publishers clearing house misrepresented itself, on it's website and sent me to sites for what I thought were just...

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Books A Million and Publishers Clearing House Latest Reviews

Recent published reviews
1

Auto renewed club Membership without permission. Called to get refund and associate charged me again instead of...

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1

Hello, My name is Thomas Jefferson Orcutt and I just finished law school and was contact by PCH because I been playing...

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1

Ordered a book from BAM on 6/7. It was labeled IN STOCK. Requested Express Mailing. All other providers I tried online l...

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No votes

THIS MAN, JAMES PETERSON CALLED FROM KINGSTON, JAMAICA PH#876-409-3933, STATING THAT I WON THE MEGA SWEEPSTAKES...

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Books A Million and Publishers Clearing House Products and Services

Most reviewed product and services
  • Books A Million Subscription (31 reviews)
  • Books A Million Customer Care (28 reviews)
  • Books A Million Cashier (18 reviews)
  • Publishers Clearing House Sweepstakes (438 reviews)
  • Publishers Clearing House Game (91 reviews)
  • Publishers Clearing House Customer Care (65 reviews)