PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BookLocker and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BookLocker
Xlibris

BookLocker and Xlibris Overview

Total reviews
5
534
Company responses
0
0
Issues resolved
0
1

BookLocker and Xlibris Consumer Ratings

Rank
84 out of 478 in Periodicals & Publishing category
158 out of 478 in Periodicals & Publishing category
Customer service
45 in category
100 in category
Style and Design
0 in category
125 in category
Product or Service Quality
2 in category
121 in category
Diversity of Products or Services
0 in category
134 in category

BookLocker and Xlibris Rating Details

Customer service
2.3 (3 reviews)
1.5 (182 reviews)
Reviewer's quote

...? I also emailed their customer services but have had no reply. I'm assuming the transaction did not go through - either way, this order is now cancelled as I'll be purchasing the book via Amazon with an instant download and instant email confirmation. ..

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...No replies on the matter, just the usual "mail to the customer service or give us a call"...

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Style and Design
5 (1 review)
2 (144 reviews)
Reviewer's quote

Ten years ago, Booklocker helped me publish my first book. I was so impressed with Angela Hoy, the fearless leader at Booklocker, that I published my next four books with Booklocker. As you may have already guessed, my current book project will be published by Angela and her crew. Down the road,...

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...down the high balances on my credit cards as a result of paying for services I have not received so far! (The only service that I am satisfied with is the design and printing of my book!) At the rate I'm going, I realize that I will not even get back a fraction of the money I spent, let alone make any extra money on the deal! As far as I'm concerned, Xlibris has ripped me off, and I would like to get out of...

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Product or Service Quality
5 (1 review)
1.6 (182 reviews)
Reviewer's quote

No items

Yay me right? There are a COUPLE of nuggets of quality to be found within the company, but as a whole they are an undeniably putrid avalanche of sewerage. Here's a few highlights; -The draft copy of the finished book they sent me for review was shaded so impossibly dark that it was illegible, then...

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Diversity of Products or Services
5 (1 review)
1.8 (162 reviews)
Reviewer's quote

No items

...Among the services I paid for were to have my book put on shelves at the various book fairs in the U. S. and abroad, having the book advertised in the N...

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BookLocker and Xlibris Pros and Cons

Pros
No votes
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Lack of response
  • Unresponsive to customer needs after they got your money
  • Poor customer service
  • Non payment of royalties

BookLocker and Xlibris Most Positive Reviews

Top rated reviews
5

Ten years ago, Booklocker helped me publish my first book. I was so impressed with Angela Hoy, the fearless leader at Bo...

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5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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No votes
5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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BookLocker and Xlibris Most Critical Reviews

Lowest rated reviews
1

I ordered an eBook this morning and received the message "Thank you for placing an order with us! We're processing your...

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1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

I can find no way to contact them. I have five edited novels; three are a trilogy, and two are stand alone novels. I hav...

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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BookLocker and Xlibris Latest Reviews

Recent published reviews
No votes

I ordered a book for my wife, completed the transaction and waited for the "instant download".
After an hour, still no d...

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No votes

I have paid over 10,000 no royalties!!!!

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No votes

I contracted with Booklocker .com to publish my popular agricultural/food history book. They read & viewed my book and...

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2.3

5-star reviews on Amazon. One hard cover was so badly worn after a trip through the LGBT community that I had to...

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BookLocker and Xlibris Products and Services

Most reviewed product and services
  • Booklocker Publishing Service (1 review)
  • Xlibris Publishing Service (301 reviews)
  • Xlibris Customer Care (45 reviews)
  • Xlibris Book (25 reviews)