PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BookLocker and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


BookLocker and Xlibris Overview

Total reviews
Company responses
Issues resolved

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 516 reviews. It is 511 reviews more than BookLocker received since Oct 6, 2012.

BookLocker and Xlibris Consumer Ratings

67 out of 598 in Periodicals & Publishing category
135 out of 598 in Periodicals & Publishing category
Customer service
39 in category
91 in category
Value for money
2 in category
109 in category
Advertised vs Delivered
4 in category
96 in category

According to consumer ratings and reviews, BookLocker ranks 68 points higher in the Periodicals & Publishing category than Xlibris. People gave BookLocker 2.3 stars for Customer service criterion in Periodicals & Publishing category and it is 196 points higher than the worst rated brand in this category. At the same time, Xlibris was rated 1.5 stars for Customer service criterion in this category and it is 144 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that BookLocker has a higher rating than Xlibris. Regarding Advertised vs Delivered criterion, consumers gave BookLocker 5 stars and it is 98% greater than other in category. Xlibris however was rated 1.3 stars and it is 59% greater than other in category.

BookLocker and Xlibris Rating Details

Customer service
2.3 (3 reviews)
1.5 (168 reviews)
Reviewer's quote

...? I also emailed their customer services but have had no reply. I'm assuming the transaction did not go through - either way, this order is now cancelled as I'll be purchasing the book via Amazon with an instant download and instant email confirmation. ..


...No replies on the matter, just the usual "mail to the customer service or give us a call"...

Angel D
Value for money
5 (1 review)
1.4 (141 reviews)
Reviewer's quote

Ten years ago, Booklocker helped me publish my first book. I was so impressed with Angela Hoy, the fearless leader at Booklocker, that I published my next four books with Booklocker. As you may have already guessed, my current book project will be published by Angela and her crew. Down the road,...

Bob B

...After I rejected this proposal, I've heard nothing from them, except for more marketing calls to get me to spend more money. I just tell them to resolve my outstanding issue first. Also, they have not paid royalties on many of the books I sold, despite me buying a 100% royalty package...

Patricia H
Advertised vs Delivered
5 (1 review)
1.3 (134 reviews)
Reviewer's quote

No items

...I simply want my money back - Xlibris has not delivered what it promised. I am now being ignored. I would not consider going with Xlibris for the publishing of anything...

Kerrie H

BookLocker and Xlibris Pros and Cons

No votes
  • Ripp off
  • Published book
  • Getting the book published
  • Lack of response
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service

BookLocker and Xlibris Most Positive Reviews

Top rated reviews

Ten years ago, Booklocker helped me publish my first book. I was so impressed with Angela Hoy, the fearless leader at Bo...


I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

BookLocker and Xlibris Most Critical Reviews

Lowest rated reviews

I ordered an eBook this morning and received the message "Thank you for placing an order with us! We're processing your...


I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

BookLocker and Xlibris Latest Reviews

Recent published reviews

I can find no way to contact them. I have five edited novels; three are a trilogy, and two are stand alone novels. I hav...

Read all 5 reviews

I have nothing but GOOD things to say about Xlibris but unfortunately I will be canceling with them. please contact me...

Read all 516 reviews

BookLocker and Xlibris Products and Services

Most reviewed product and services
  • Booklocker Publishing Service (1 review)
  • Xlibris Publishing Service (297 reviews)
  • Xlibris Customer Care (44 reviews)
  • Xlibris Book (25 reviews)