PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookit and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookit
Travelocity

Bookit and Travelocity Overview

Total reviews
384
802
Company responses
0
0
Issues resolved
0
1

Bookit and Travelocity Consumer Ratings

Rank
134 out of 550 in Travel Agencies category
116 out of 550 in Travel Agencies category
Exchange, Refund and Cancellation Policy
106 in category
80 in category
Customer service
124 in category
115 in category
Website
101 in category
103 in category
Product or Service Quality
107 in category
93 in category

Bookit and Travelocity Rating Details

Exchange, Refund and Cancellation Policy
1 (153 reviews)
1.2 (168 reviews)
Reviewer's quote

...There wasn't a credit or a refund. They told us we needed to call our bank and credit card to get our refund. Well it doesn't exactly work that way...

Read full review

I finally get an email to cancel and follow its instructions with relief that the trip is going to be canceled and refunded. Only to start receiving several other emails to cancel again and again and again - instead of have just one CANCEL button, they try to make it more difficult so that you miss...

Read full review
Customer service
1.1 (149 reviews)
1.1 (197 reviews)
Reviewer's quote

soooo I waited and then I tried to callled the customer service line no answer. I called the resort directly and she answered and told bookit was going through bankruptcy and I was like ohhh helll nooo in my head cause we put up a sum of money so she informed that they were giving out refunds and...

Read full review

...Travelocity has no method to redeem our ecredit on their website and clearly their customer service reps are incapable of booking a flight..

Read full review
Website
1.7 (144 reviews)
1.6 (186 reviews)
Reviewer's quote

com website and it is completely shut down with a notice stating all reservations will be canceled and they would not be making any refunds. I also received a letter from the President of amResorts regarding rescheduling trip. When I called to request to change the dates, I was on hold for 4 hours,...

Read full review

...The message on their website says I can't cancel until 72 hrs before my flight. There is no way to speak to a agent to discuss this with..

Read full review
Product or Service Quality
1.2 (127 reviews)
1.3 (162 reviews)
Reviewer's quote

...why would I have to pay for Tax and service fee of $494. 00-since your company canceled my trip-I didn't do it, Also I need and want the 3rd party airline company you use for United Airlines none was given. I would like a Travel Voucher, send me phone number companies name...

Read full review

...This is not service. This is avoiding customers. Should be reported to Department of Transpartation..

Read full review

Bookit and Travelocity Pros and Cons

Pros
  • No comment
  • Prices
  • Payment options
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Fraudulant
  • Customer service
  • Losing money
  • Poor customer service
  • Long wait times on phone
  • Cant get anyone on the phone

Bookit and Travelocity Most Positive Reviews

Top rated reviews
5

We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...

Read full review
4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

Read full review
4

Booked Jamaica trip that will not happen. Out $2.5k. Sad to know that they can walk away with our money. Believe I got...

Read full review
4.7

Just want to know when my account will be credited back the $308

Read full review

Bookit and Travelocity Most Critical Reviews

Lowest rated reviews
1

Worst customer service ever! My lawyer will be in touch!

Read full review
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Read full review
1

Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our...

Read full review
1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

Read full review

Bookit and Travelocity Latest Reviews

Recent published reviews
1

I booked a flight and hotel package in February. The company cancelled my reservation in March after 2 payments. The...

Read full review
No votes

I am on the phone for 2 hours and nobody cannot help with flight credit, this is insane

Read full review
No votes

I need my money back from my trip!!!

Read full review
No votes

Im sure u be pissed to cause u did nothin dent even use the Reservation and u want to change me

Read full review

Bookit and Travelocity Products and Services

Most reviewed product and services
  • Bookit Vacation Package Booking (93 reviews)
  • Bookit Customer Care (38 reviews)
  • Bookit Flight Booking (33 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (60 reviews)
  • Travelocity Room Booking (43 reviews)