PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookit and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookit
Travelocity

Bookit and Travelocity Overview

Total reviews 454 837
Company responses 0 0
Issues resolved 0 1

Bookit and Travelocity Consumer Ratings

Rank
141 out of 580 in Travel Agencies category
121 out of 580 in Travel Agencies category
Exchange, Refund and Cancellation Policy
94 in category
70 in category
Customer service
115 in category
105 in category
Website
96 in category
98 in category
Product or Service Quality
99 in category
84 in category

Bookit and Travelocity Rating Details

Exchange, Refund and Cancellation Policy
1.1 (166 reviews)
1.2 (189 reviews)
Reviewer's quote

Me and my husband planned a trip to go too Jamaica but didnt get our refund we are out of 2200 dlrs called resort they said they where not paid any money from bookit but bookit took our money Im getting a lawyer..

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...We tried to book a flight using credit due to Cancellation of a cruise due to COVID. We were told that we could not book the flight we wanted since we were not booking a new flight. So basically you are saying we lost $644...

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Customer service
1.1 (164 reviews)
1.1 (218 reviews)
Reviewer's quote

...It was a birthday gift and I had asked at least 10 times to confirm that it was taken care of I know your service is horrible, but I worked for a villa rental company and customer service was the best..

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...THEY LIE AND DO NOT HAVE any customer service, they never even listened, after hours on chat site, cant contact the, Worst company ever, I travel often both personal and the business i own. they seem to treat customers like dirt, crooked sleazy , never use them . Never..

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Website
1.6 (161 reviews)
1.6 (206 reviews)
Reviewer's quote

...Your website does not allow me to access anything and I can’t reach anyone on the phone. Send me proof that you canceled my trip due to Covid-19 so I can show my credit card company and get refunded. If you do not assist me I will get a lawyer and sue you..

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Tried booking vacation and their website errors out and I dont get a confirmation. However, it charged my credit card 3 separate times! No one answers the phone and their website doesnt work! How can they still be in business????..

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Product or Service Quality
1.2 (145 reviews)
1.3 (177 reviews)
Reviewer's quote

...Customer service contact gets a f..

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...Travelocity needs to change the name of their customer service to Good Luck!..

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Bookit and Travelocity Pros and Cons

Pros
  • No comment
  • Prices
  • Payment options
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • Customer service
  • Fraudulant
  • Service
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Bookit and Travelocity Most Positive Reviews

Top rated reviews
5

We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...

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4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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4.5

We was charged for two nights when we only stayed one night.. bathtub and shower Wasnt clean to the point we had to go...

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4.7

Just want to know when my account will be credited back the $308

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Bookit and Travelocity Most Critical Reviews

Lowest rated reviews
1

Worst customer service ever! My lawyer will be in touch!

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Bookit and Travelocity Latest Reviews

Recent published reviews
No votes

I was trying to book a room but never received a confirmation wanted to check to see if the reservation went thru

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No votes

Travelocity took money out of my account when I didn't agree to it not once not twice but three times and I am pissed...

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1

I filed my complaint that when I booked my reservation it was for 912 total and my credit card has been billed close to...

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1.1

I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no...

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Bookit and Travelocity Products and Services

Most reviewed product and services
  • Bookit Vacation Package Booking (98 reviews)
  • Bookit Room Booking (41 reviews)
  • Bookit Flight Booking (32 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Room Booking (49 reviews)
  • Travelocity Vacation Package (27 reviews)