PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orbitz and Bookit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Orbitz and Bookit Overview

Total reviews
Company responses
Issues resolved

Orbitz was first mentioned on PissedConsumer on Jan 4, 2008 and since then this brand received 392 reviews. It is 159 reviews more than Bookit received since Sep 1, 2008.

Orbitz and Bookit Consumer Ratings

101 out of 695 in Travel Agencies category
103 out of 695 in Travel Agencies category
92 in category
87 in category
Customer service
82 in category
107 in category
89 in category
93 in category

According to consumer ratings and reviews, Orbitz ranks 2 points higher in the Travel Agencies category than Bookit. People gave Orbitz 1.7 stars for Website criterion in Travel Agencies category and it is 146 points higher than the worst rated brand in this category. At the same time, Bookit was rated 1.9 stars for Website criterion in this category and it is 151 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Orbitz has a higher rating than Bookit. Regarding Staff criterion, consumers gave Orbitz 1.4 stars and it is 63% greater than other in category. Bookit however was rated 1.3 stars and it is 61% greater than other in category.

Orbitz and Bookit Rating Details

1.7 (87 reviews)
1.9 (91 reviews)
Reviewer's quote

Go to the booking website Select Destinations Select Dates of Travel Click show Lowest to Highest for prices Click Search Select your flights Click next Please note that sometimes the Flights you selected will CHANGE! I selected an AM flight and Orbitz changed it to a PM flight. This happened...


...or text, I found out by checking the website. Both times I had to call and reschedule the flight from Dallas to Austin. After boarding the plane got delayed again until 10 am, due to that I missed my 5:45 pm connection flight and I had to wait for the 9pm flight...

Customer service
1.3 (83 reviews)
1.1 (93 reviews)
Reviewer's quote

...Called your customer service number immediately (are car rental suggested) and you couldn’t do anything. Got charged any ways!! Way to rip of $400. 00 with providing any services! NEVER AGAIN..

Debra L

...wedding anniversary, less than one month before I am suppose to leave, they send me an email stating they are completely changing my resort! When I called customer service for a further explanation, I continue to get attitude and hung up on. Seemed like no one wanted to help me with this change of plans. I ended up having to call the corporate office and even then, nothing was done about my issue, not...

1.4 (80 reviews)
1.3 (89 reviews)
Reviewer's quote

I booked another hotel through them on the same day the staff even said the hotel was wrong for charging me extra and said I should be refunded. Told I was to hear back from a so called supervisor within 24 hours, well that didn't happen been following up they say they need the hotels...


Never again very unprofessional staff especially at night. Put you o child for two hours and don't know prices they want commission and will over charge you until you confront of the price that's online ..


Orbitz and Bookit Pros and Cons

  • Easy to book
  • Price
  • Easiness
  • Theoretical price
  • Prices
  • What they were selling
  • Customer service
  • Ability to change
  • Poor contact information
  • Fraudulant
  • Service
  • Customer service

Orbitz and Bookit Most Positive Reviews

Top rated reviews

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....


We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...

Orbitz and Bookit Most Critical Reviews

Lowest rated reviews

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...


Worst customer service ever! My lawyer will be in touch!

Orbitz and Bookit Latest Reviews

Recent published reviews

We booked a hotel through them then had to cancel. We called and talked an orbitz rep who canceled our reservation and...

Read all 392 reviews

I booked a vacation through this company using their payment plan feature, which required a down payment of $198,...

Read all 233 reviews

Orbitz and Bookit Products and Services

Most reviewed product and services
  • Orbitz Flight Booking (103 reviews)
  • Orbitz Customer Care (20 reviews)
  • Orbitz Car Rental (16 reviews)
  • Bookit Vacation Package Booking (60 reviews)
  • Bookit Flight Booking (23 reviews)
  • Bookit Room Booking (18 reviews)