PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookit and Orbitz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookit
Orbitz

Bookit and Orbitz Overview

Total reviews 454 519
Company responses 0 0
Issues resolved 0 4

Bookit and Orbitz Consumer Ratings

Rank
141 out of 580 in Travel Agencies category
109 out of 580 in Travel Agencies category
Exchange, Refund and Cancellation Policy
95 in category
86 in category
Customer service
116 in category
88 in category
Website
97 in category
95 in category
Product or Service Quality
100 in category
75 in category

Bookit and Orbitz Rating Details

Exchange, Refund and Cancellation Policy
1.1 (166 reviews)
1.1 (125 reviews)
Reviewer's quote

Me and my husband planned a trip to go too Jamaica but didnt get our refund we are out of 2200 dlrs called resort they said they where not paid any money from bookit but bookit took our money Im getting a lawyer..

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I am writing this because I have wasted hours of my time trying to get a refund from Orbitz for my flight from SAS that was cancelled by them which I am 100 % entitled to by law. This refund is in the amount of $ 3,832. 67...

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Customer service
1.1 (164 reviews)
1.2 (138 reviews)
Reviewer's quote

...It was a birthday gift and I had asked at least 10 times to confirm that it was taken care of I know your service is horrible, but I worked for a villa rental company and customer service was the best..

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...We ended up having to spend our holiday in a hotel where our safety and health were at risk the entire time because of Orbitz poor customer service..

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Website
1.6 (161 reviews)
1.7 (137 reviews)
Reviewer's quote

...Your website does not allow me to access anything and I can’t reach anyone on the phone. Send me proof that you canceled my trip due to Covid-19 so I can show my credit card company and get refunded. If you do not assist me I will get a lawyer and sue you..

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I've tried numerous times to call, use the website and the automated customer service chat with no success. I cannot find any places within your website to cancel our trip utilizing our vacation waiver with assurance that we will not be charged. Requesting they cancel the trip, issue a complete...

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Product or Service Quality
1.2 (145 reviews)
1.5 (108 reviews)
Reviewer's quote

...Customer service contact gets a f..

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...Cant get customer service on the phone. A nightmare!!!..

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Bookit and Orbitz Pros and Cons

Pros
  • No comment
  • Prices
  • Payment options
  • Price was good
  • Easy to book
  • Price
Cons
  • Customer service
  • Fraudulant
  • Service
  • Customer service
  • Poor contact information
  • Ability to change

Bookit and Orbitz Most Positive Reviews

Top rated reviews
5

We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...

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5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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4.5

We was charged for two nights when we only stayed one night.. bathtub and shower Wasnt clean to the point we had to go...

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5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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Bookit and Orbitz Most Critical Reviews

Lowest rated reviews
1

Worst customer service ever! My lawyer will be in touch!

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1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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Bookit and Orbitz Latest Reviews

Recent published reviews
No votes

I was trying to book a room but never received a confirmation wanted to check to see if the reservation went thru

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No votes

Worse customer service, no one answers the phone or returns phone calls. Managers don't know how to treat customers.

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1

I filed my complaint that when I booked my reservation it was for 912 total and my credit card has been billed close to...

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No votes

I need a hotel for 21 days. I see a good Orbitz deal but the hotel insist that:
1. They didnt contract anything with Orbi...

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Bookit and Orbitz Products and Services

Most reviewed product and services
  • Bookit Vacation Package Booking (98 reviews)
  • Bookit Room Booking (41 reviews)
  • Bookit Flight Booking (32 reviews)
  • Orbitz Flight Booking (136 reviews)
  • Orbitz Room Booking (19 reviews)
  • Orbitz Car Rental (17 reviews)