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Bookit

Travel Agencies
  • 0 ISSUES RESOLVED
  • 209 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
  • Theoretical price 3
  • Prices 2
  • What they were selling 1
  • Theoretical 1

Customers don't like

  • Customer service5
  • Service4
  • Lying customer service4
  • Fraudulant4
  • Ability3
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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1909 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • In past no problems 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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jhalltx
League City, Texas, United States #1335448

Expedia has been in business for a much longer time than bookit.

It appears Expedia has many more agents working the phone lines than bookit does.

Both companies lack in training their agents to handle customer service issues.