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Bookit

Travel Agencies
  • 0 ISSUES RESOLVED
  • 202 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
  • Theoretical price 2
  • Prices 2
  • What they were selling 1
  • Theoretical 1

Customers don't like

  • Service4
  • Fraudulant4
  • Lying customer service3
  • Ability3
  • Losing money2
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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1874 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service48
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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jhalltx
League City, Texas, United States #1335448

Expedia has been in business for a much longer time than bookit.

It appears Expedia has many more agents working the phone lines than bookit does.

Both companies lack in training their agents to handle customer service issues.