PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookit and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookit
Expedia

Bookit and Expedia Overview

Total reviews
370
2185
Company responses
0
0
Issues resolved
0
12

Bookit and Expedia Consumer Ratings

Rank
132 out of 543 in Travel Agencies category
104 out of 543 in Travel Agencies category
Exchange, Refund and Cancellation Policy
100 in category
86 in category
Customer service
117 in category
101 in category
Website
102 in category
71 in category
Product or Service Quality
102 in category
83 in category

Bookit and Expedia Rating Details

Exchange, Refund and Cancellation Policy
1 (149 reviews)
1.2 (546 reviews)
Reviewer's quote

...I need my refund..

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...Yesterday (May 18, 2020) I did an online chat trying to find where my refund was (the 30 days were up). After many attempts on the online chat (wit ha robot..

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Customer service
1.1 (145 reviews)
1.2 (604 reviews)
Reviewer's quote

soooo I waited and then I tried to callled the customer service line no answer. I called the resort directly and she answered and told bookit was going through bankruptcy and I was like ohhh helll nooo in my head cause we put up a sum of money so she informed that they were giving out refunds and...

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This is terrible customer service even in light of the circumstances, to which you’ve had some time to adapt like the rest of us (we’re all in this together), and we are deeply disappointed. I tried calling several times at various Expedia numbers to discuss these issues, but was automatically...

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Website
1.7 (138 reviews)
2 (550 reviews)
Reviewer's quote

com website and it is completely shut down with a notice stating all reservations will be canceled and they would not be making any refunds. I also received a letter from the President of amResorts regarding rescheduling trip. When I called to request to change the dates, I was on hold for 4 hours,...

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...I paid on the website. Then I got an email saying they needed a 250 deposit. I was then contacted by the property saying they are not accepting my reservation because I have a criminal record...

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Product or Service Quality
1.2 (122 reviews)
1.4 (484 reviews)
Reviewer's quote

...why would I have to pay for Tax and service fee of $494. 00-since your company canceled my trip-I didn't do it, Also I need and want the 3rd party airline company you use for United Airlines none was given. I would like a Travel Voucher, send me phone number companies name...

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I trust Expedia and what it offers is of the published quality not another; and I cannot accept that Expedia wash their hands with what the hotel says", without making the slightest attempt to verify and analyses the facts, and support the customers with a situation like this. EXPEDIA PUT IN RISK...

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Bookit and Expedia Pros and Cons

Pros
  • No comment
  • Payment options
  • Prices
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Customer service
  • Losing money
  • Fraudulant
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Bookit and Expedia Most Positive Reviews

Top rated reviews
5

We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4

Booked Jamaica trip that will not happen. Out $2.5k. Sad to know that they can walk away with our money. Believe I got...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Bookit and Expedia Most Critical Reviews

Lowest rated reviews
1

Worst customer service ever! My lawyer will be in touch!

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Bookit and Expedia Latest Reviews

Recent published reviews
No votes

Had a trip to cancun in April. Naturally, it was canceled due to Covid. Lost $1900. Bookit shut down and said to...

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1.7

FACTS.
1. I made a reservation and PAYED through Expedia a package (flight and
hotel) to travel from Panamá to FLL and sta...

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1

I refuse to speak well of this company. I used bookit to book Easter vacation (4/2020) to Cancun Mexico. I started my...

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1

Delta cancelled my flight to Italy and I made the mistake of booking through Expedia and now I am told I cannot get my...

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Bookit and Expedia Products and Services

Most reviewed product and services
  • Bookit Vacation Package Booking (90 reviews)
  • Bookit Customer Care (36 reviews)
  • Bookit Flight Booking (32 reviews)
  • Expedia Flight Booking (394 reviews)
  • Expedia Customer Care (139 reviews)
  • Expedia Room Booking (128 reviews)