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Bookit
Expedia

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Bookit

Bookit

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 231 TOTAL REVIEWS
Rank
102 out of 682
in Travel Agencies category
Rating Details
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    107
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    07:46
  • ISSUES RESOLVED
    3%
Top Products and Services
1.3
59 reviews
1.7
23 reviews
1.1
18 reviews
Expedia

Expedia

1.5
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1965 TOTAL REVIEWS
Rank
99 out of 682
in Travel Agencies category
Rating Details
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    6
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    09:55
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
381 reviews
1.6
123 reviews
1.6
102 reviews

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jhalltx
#1335448

Expedia has been in business for a much longer time than bookit.

It appears Expedia has many more agents working the phone lines than bookit does.

Both companies lack in training their agents to handle customer service issues.

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