PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookit and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bookit
Expedia

Bookit and Expedia Overview

Total reviews 440 2283
Company responses 0 0
Issues resolved 0 12

Bookit and Expedia Consumer Ratings

Rank
140 out of 577 in Travel Agencies category
106 out of 577 in Travel Agencies category
Exchange, Refund and Cancellation Policy
104 in category
87 in category
Customer service
124 in category
101 in category
Website
102 in category
86 in category
Product or Service Quality
107 in category
86 in category

Bookit and Expedia Rating Details

Exchange, Refund and Cancellation Policy
1.1 (163 reviews)
1.2 (599 reviews)
Reviewer's quote

My trip was canceled due to Colbert 19 I can't get in touch with anybody to see how to get my refund back or even to rebook for a later date I'm just getting no information..

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...but when I went to the hotel he told me that my reservation had not arrived at the hotel and since that date I am at war with the hotel and with expedia for refund my money and I am still waiting for resolving this issue until now . this issue takes ID number: [REQ: M-29898071] and attached to an official response from the hotel admitting that my reservation has not been received, which led to the loss of my vacation and my money. We have lived...

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Customer service
1.1 (162 reviews)
1.2 (654 reviews)
Reviewer's quote

...It was a birthday gift and I had asked at least 10 times to confirm that it was taken care of I know your service is horrible, but I worked for a villa rental company and customer service was the best..

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While making international flight reservations for 17 I experienced hands down the worst customer service from a service provider in 30 years of my career. Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute...

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Website
1.7 (158 reviews)
2 (589 reviews)
Reviewer's quote

...Your website does not allow me to access anything and I can’t reach anyone on the phone. Send me proof that you canceled my trip due to Covid-19 so I can show my credit card company and get refunded. If you do not assist me I will get a lawyer and sue you..

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I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

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Product or Service Quality
1.2 (142 reviews)
1.4 (527 reviews)
Reviewer's quote

soooo I waited and then I tried to callled the customer service line no answer. I called the resort directly and she answered and told bookit was going through bankruptcy and I was like ohhh helll nooo in my head cause we put up a sum of money so she informed that they were giving out refunds and...

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Calling to respond to the insult experience as a result of choosing Expedia , service. Ready to post everyday the negative experience every day for one year..

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Bookit and Expedia Pros and Cons

Pros
  • No comment
  • Prices
  • Payment options
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Customer service
  • Fraudulant
  • Service
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Bookit and Expedia Most Positive Reviews

Top rated reviews
5

We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4.5

We was charged for two nights when we only stayed one night.. bathtub and shower Wasnt clean to the point we had to go...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Bookit and Expedia Most Critical Reviews

Lowest rated reviews
1

Worst customer service ever! My lawyer will be in touch!

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Bookit and Expedia Latest Reviews

Recent published reviews
1.6

Its over in Canada and we don't have passports. Call me so we can vacation and stop stressing. Thank you 4012485450

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No votes

I'm very mad I call 4 hours ago she told me my flight was booked and it's not I want a phone call asap 586 738 8692

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2

My family booked a reservation through bookit for the Fairfield Plantation in Villa Rica, Ga. and all their rooms got...

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1.2

While making international flight reservations for 17 I experienced hands down the worst customer service from a service...

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Bookit and Expedia Products and Services

Most reviewed product and services
  • Bookit Vacation Package Booking (96 reviews)
  • Bookit Customer Care (39 reviews)
  • Bookit Room Booking (35 reviews)
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (148 reviews)
  • Expedia Room Booking (139 reviews)