PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bookit and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Bookit and Expedia Overview

Total reviews
Company responses
Issues resolved

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1987 reviews. It is 1753 reviews more than Bookit received since Sep 1, 2008.

Bookit and Expedia Consumer Ratings

103 out of 667 in Travel Agencies category
100 out of 667 in Travel Agencies category
Exchange, Refund and Cancellation Policy
90 in category
79 in category
Customer service
109 in category
104 in category
87 in category
71 in category

According to consumer ratings and reviews, Expedia ranks 3 points higher in the Travel Agencies category than Bookit. People gave Bookit 1.1 stars for Exchange, Refund and Cancellation Policy criterion in Travel Agencies category and it is 145 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 156 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Expedia has a higher rating than Expedia. Regarding Website criterion, consumers gave Bookit 1.9 stars and it is 63% greater than other in category. Expedia however was rated 2 stars and it is 70% greater than other in category.

Bookit and Expedia Rating Details

Exchange, Refund and Cancellation Policy
1.1 (94 reviews)
1.1 (468 reviews)
Reviewer's quote

...So I go online and cancel the booking and am advised there is a $50 cancellation fee. Ok. Fine...

Leslie M

...Each time the customer services agent basically just gave us the message: it's between you and the hotel, the hotel has to agree to give you a refund. Had to use data to call Expedia since the WiFi wasn't working. The hotel kept lying and saying the WiFi was fine...

Reema J
Customer service
1.1 (93 reviews)
1.1 (518 reviews)
Reviewer's quote

...wedding anniversary, less than one month before I am suppose to leave, they send me an email stating they are completely changing my resort! When I called customer service for a further explanation, I continue to get attitude and hung up on. Seemed like no one wanted to help me with this change of plans. I ended up having to call the corporate office and even then, nothing was done about my issue, not...


...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
1.9 (91 reviews)
2 (483 reviews)
Reviewer's quote

...or text, I found out by checking the website. Both times I had to call and reschedule the flight from Dallas to Austin. After boarding the plane got delayed again until 10 am, due to that I missed my 5:45 pm connection flight and I had to wait for the 9pm flight...


...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

Bookit and Expedia Pros and Cons

  • Theoretical price
  • Prices
  • What they were selling
  • Price comparisons
  • Easy website
  • Lower price
  • Fraudulant
  • Customer service
  • Service
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Bookit and Expedia Most Positive Reviews

Top rated reviews

We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was read...


I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Bookit and Expedia Most Critical Reviews

Lowest rated reviews

Worst customer service ever! My lawyer will be in touch!


Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Bookit and Expedia Latest Reviews

Recent published reviews

I spent close to 5 1/2 hours trying to book something for a family trip which should of taken half and hour. Repeatedly...

Read all 234 reviews

Brian Heitz rented our vacation rental #HA-Lbxx66 on Home Away through Expedia. He asked for a later check out (our...

Read all 1987 reviews

Bookit and Expedia Products and Services

Most reviewed product and services
  • Bookit Vacation Package Booking (61 reviews)
  • Bookit Flight Booking (23 reviews)
  • Bookit Room Booking (18 reviews)
  • Expedia Flight Booking (382 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (105 reviews)