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Bookit

Travel Agencies
  • 0 ISSUES RESOLVED
  • 194 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
  • Theoretical price 2
  • Prices 2
  • Theoretical 1
  • What they were selling 1

Customers don't like

  • Service4
  • Fraudulant4
  • Ability3
  • Lying customer service3
  • Losing money2
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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $58.9K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.5
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
  • Hotels and airline accommodations 3
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Using costco travel was easy 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service3
  • Customer service2
  • No apology2
  • Worst customer service and problem resolution2
  • Website froze1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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