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Bookit

Travel Agencies
  • 0 ISSUES RESOLVED
  • 183 TOTAL REVIEWS
  • $94.4K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
  • Very poor never again 7
  • Prices 2
  • Theoretical 1
  • What they were selling 1
  • Theoretical price 1

Customers don't like

  • Service8
  • Integrity8
  • Communication5
  • Losing money5
  • Customer service5
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Cheapoair

Travel Agencies
  • 1 ISSUES RESOLVED
  • 1038 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.5
Exchange, Refund and Cancellation Policy
Customer service
Website
Staff
Discounts and Special Offers
  • Cheaper price 9
  • Idea of cheap travel 7
  • Very poor 5
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service46
  • Unhelpful phone center27
  • Outsourced call center18
  • Inconsistent charges14
  • Hidden fees8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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