PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SnapTravel and Booking as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SnapTravel
Booking

SnapTravel and Booking Overview

Total reviews 550 200
Company responses 0 0
Issues resolved 3 2

SnapTravel and Booking Consumer Ratings

Rank
141 out of 588 in Travel Agencies category
44 out of 320 in Travel category
Customer service
108 in category
38 in category
Exchange, Refund and Cancellation Policy
87 in category
40 in category
Website
124 in category
39 in category
Price Affordability
110 in category
41 in category

SnapTravel and Booking Rating Details

Customer service
1.2 (222 reviews)
1.5 (64 reviews)
Reviewer's quote

...I called snap travel customer service and they were zero help..

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...I own my own business and no customer service and this place doesn't have any. I had left 2 messages with owner with NO returned call. I took pictures of this horrible room if you need proof of this room of disaster..

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Exchange, Refund and Cancellation Policy
1.2 (218 reviews)
1.2 (56 reviews)
Reviewer's quote

...I have disputes with my bank, have submitted more than needed proof, and after all this, I finally am issued a refund, but I won't get it unless I win the dispute with my bank. I've never seen so many people robbed from a company. If I could vote negative stars I would!..

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...com about a refund (Amount of $104. 95) for a cancellation on June 25th to the Hamptons Inn in Athens Ohio. I made AND cancelled the reservation all in the same day...

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Website
1.5 (204 reviews)
1.9 (59 reviews)
Reviewer's quote

...Snap travel DID NOT refund me even though I showed proof like their website requests. I have spoke to several agents and they wont help. SCAM SCAM SCAM..

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I had made a confirmation at a hotel and checked in on a Friday evening, On Monday morning when I was going to checkout I had noticed that the website booking. com had charged me the security deposit which was not normal for this hotel (I had stayed there before) and found it strange that the front...

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Price Affordability
1.9 (200 reviews)
1.8 (53 reviews)
Reviewer's quote

...I'm very angry!!!!Anyway the hotel price with a triple a discount was cheaper than this fake company..

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...and if you don't show up exactly at the check-in time and don't contact them over the phone a few days ahead, they will sell your room to others at a higher prices and pretended innocently that they never received your reservation and blame everything on the booking agency. Plus, that's not what you are suppose to say to your guests! Why would I care that if you are having dinner with your family or not and the manager said that because she was annoyed by us (great, because...

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SnapTravel and Booking Pros and Cons

Pros
  • No pros
  • Lower prices at times
  • Thieves
  • Hard to get customer service
  • Ease of seeing many hotel prices at one time
  • Easy to use website and app
Cons
  • Very poor customer problem resolution
  • Cutomer service
  • Customer service isnt good
  • Terrible customer service
  • Refund policy
  • To cancel the non-refund policy

SnapTravel and Booking Most Positive Reviews

Top rated reviews
5

Cant find my booking reservations for the hotel here

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5

I reserved a room for the wrong day, my mistake. I immediately called the hotel who told me they were sold out anyway....

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5

We checked two day early, and we were supposed to get a refund i was wondering can someone tell me what's going on...

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5

I try. To many time to get my confirmation number and PIN number to check my reservation June 16 / 19. Greek town...

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SnapTravel and Booking Most Critical Reviews

Lowest rated reviews
1

They have one rate until you click the link then its a few dollars more. At first I thought I just misread it the first...

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1

I have been using booking.com for a long time for my business and leisure trips. And, I was always happy with the servic...

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1

Horrible took money out of my account and wont return it

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1

We had 4 days at the Majestic Colonial resort booked through booking.com. We left on the last day covered in painful...

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SnapTravel and Booking Latest Reviews

Recent published reviews
1

They wanted to charge me $30 to cancel my reservation at hotel.
I hung up

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No votes

Had a flat tire and can't make it

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No votes

Due to an incoming call my reservation got messed up but my card was charged but my room wasnt booked. The person I...

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No votes

Ya took my money off my card need to talk to some one

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SnapTravel and Booking Products and Services

Most reviewed product and services
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  • Snaptravel Holiday Inn Room Booking (9 reviews)
  • Snaptravel Best Western Room Booking (1 review)
  • Booking Room Booking (41 reviews)
  • Booking Red Roof Inn Room Booking (2 reviews)
  • Booking Travel Review Listing (2 reviews)