PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Booking and SnapTravel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Booking
SnapTravel

Booking and SnapTravel Overview

Total reviews
140
75
Company responses
0
0
Issues resolved
2
1

Booking and SnapTravel Consumer Ratings

Rank
45 out of 318 in Travel category
131 out of 550 in Travel Agencies category
Customer service
29 in category
96 in category
Website
31 in category
116 in category
Exchange, Refund and Cancellation Policy
37 in category
90 in category
Discounts and Special Offers
27 in category
69 in category

Booking and SnapTravel Rating Details

Customer service
1.5 (46 reviews)
1.2 (25 reviews)
Reviewer's quote

...at the studio 6 in merced and that place is a joke 100% when we got there the person checking us in was a rude disrespectful *** to us and that's not good customer service and what is even worse my husband and I felt threatened and that something was going to happen to our truck and what I don't understand why in the world would they make check out time Not till 2bpm and...

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...There's nothing but poor customer service and my issue was never resolved..

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Website
2 (42 reviews)
1.5 (27 reviews)
Reviewer's quote

I want to tell how I got scammed by the website Booking. com. My name is Furkat Kasimov and I recently booked a hotel room for 22 nights, March 1 through 23, on Booking...

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...my question for this is why would snaptravel still have that hotel on their website ? And even worse charge people knowing that this hotel is closed . no refund !!!! Never again will I use or recommend this site to anyone ..

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Exchange, Refund and Cancellation Policy
1.1 (40 reviews)
1.1 (28 reviews)
Reviewer's quote

...com will not give you a refund even though it is physically impossible to travel. NOBODY IS ANSWERING THE BOOKING CUSTOMER SERVICE LINE - THEY DON'T CARE ABOUT CUSTOMERS. I refuse to risk my life in order to get on an airplane and fly to France...

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April 3,2020 snap travel response saying a full refund in snap travel credits will be in my account 1-2 day . May 3 2020 credit was given $110. 77 USAA May 21,2020 dismiss dispute June 2, 2020 April Singleton try to book room for June 12-14 snap travel won't allow I do see May 15, 2020 at 2:05pm...

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Discounts and Special Offers
1.4 (39 reviews)
1.7 (26 reviews)
Reviewer's quote

You couldn't get passed putting in your confirmation number

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I booked a room with snap travel online several hours before check in. In fact, I booked it the previous night! I go to check in give them my information, and they didn't have anything on their computer even with my confirmation number they could not help me. So after I finally found your number to...

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Booking and SnapTravel Pros and Cons

Pros
  • Hard to get customer service
  • Easy to use website and app
  • Ease of seeing many hotel prices at one time
  • Lower prices at times
  • No pros
  • Thieves
Cons
  • Terrible customer service
  • Refund policy
  • To cancel the non-refund policy
  • Very poor customer problem resolution
  • Cutomer service
  • Everthing

Booking and SnapTravel Most Positive Reviews

Top rated reviews
5

I reserved a room for the wrong day, my mistake. I immediately called the hotel who told me they were sold out anyway....

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5

Cant find my booking reservations for the hotel here

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5

I try. To many time to get my confirmation number and PIN number to check my reservation June 16 / 19. Greek town...

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4.4

I used your travel agent to book my rooms i got credit for one room but not for the second i booked one room for...

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Booking and SnapTravel Most Critical Reviews

Lowest rated reviews
1

I have been using booking.com for a long time for my business and leisure trips. And, I was always happy with the servic...

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1

They have one rate until you click the link then its a few dollars more. At first I thought I just misread it the first...

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1

We had 4 days at the Majestic Colonial resort booked through booking.com. We left on the last day covered in painful...

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1

Horrible took money out of my account and wont return it

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Booking and SnapTravel Latest Reviews

Recent published reviews
No votes

To whom it may concern,
I'm a person who was a customer.
I'm not a PISSED OFF CUSTOMER as your email says. I've been waiti...

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1

I am at HOTEL AFTER SURGERY AND THEY DONT HAVE MY RES. I WANT THE URGENT DEPT TO CALL ME NOW. THIS IS ***

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No votes

Let's be clear, im not A PISSED OFF CUSTOMER.
I'M A PERSON WHO HAS BEEN LIED TO BY THIS COMPANY FOR SEVERAL MONTHS..
ALL I...

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1

I booked a room with snap travel online several hours before check in. In fact, I booked it the previous night! I go to...

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Booking and SnapTravel Products and Services

Most reviewed product and services
  • Booking Room Booking (29 reviews)
  • Booking Customer Care (12 reviews)
  • Booking Red Roof Inn Room Booking (2 reviews)
  • Snaptravel Room Booking (12 reviews)
  • Snaptravel Holiday Inn Room Booking (3 reviews)