PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Booking and SnapTravel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Booking
SnapTravel

Booking and SnapTravel Overview

Total reviews 163 304
Company responses 0 0
Issues resolved 2 1

Booking and SnapTravel Consumer Ratings

Rank
44 out of 317 in Travel category
154 out of 576 in Travel Agencies category
Customer service
34 in category
108 in category
Exchange, Refund and Cancellation Policy
37 in category
101 in category
Discounts and Special Offers
29 in category
92 in category
Website
32 in category
127 in category

Booking and SnapTravel Rating Details

Customer service
1.5 (57 reviews)
1.2 (114 reviews)
Reviewer's quote

...I own my own business and no customer service and this place doesn't have any. I had left 2 messages with owner with NO returned call. I took pictures of this horrible room if you need proof of this room of disaster..

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...Customer service number is 100% automated and hangs up after recording with no option to speak to human being. Customer service email provided in booking got kicked back as undeliverable. Snaptravel is intentionally making it impossible to cancel booking..

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Exchange, Refund and Cancellation Policy
1.2 (51 reviews)
1.1 (115 reviews)
Reviewer's quote

...com about a refund (Amount of $104. 95) for a cancellation on June 25th to the Hamptons Inn in Athens Ohio. I made AND cancelled the reservation all in the same day...

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...they say they have no record of me canceling and are refusing any refund whatsoever. im out $427. 00 :angry:..

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Discounts and Special Offers
1.4 (50 reviews)
1.5 (99 reviews)
Reviewer's quote

You charge my credit unauthorized.Please call 805.2451084 or 805.245.9463

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Well for starters their was no live agent to speak to regarding reservations and the fact the hotel was under complete renovation when we arrived was much to our surprise but the fact that when we went to take a shower the water wouldnt drain so we stood in ankle tall water to take a shower bcuz...

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Website
2 (50 reviews)
1.4 (108 reviews)
Reviewer's quote

I had made a confirmation at a hotel and checked in on a Friday evening, On Monday morning when I was going to checkout I had noticed that the website booking. com had charged me the security deposit which was not normal for this hotel (I had stayed there before) and found it strange that the front...

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...No contact info on the website, finally found the number here..

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Booking and SnapTravel Pros and Cons

Pros
  • Hard to get customer service
  • Ease of seeing many hotel prices at one time
  • Easy to use website and app
  • No pros
  • Thieves
  • Lower prices at times
Cons
  • Terrible customer service
  • Refund policy
  • To cancel the non-refund policy
  • Very poor customer problem resolution
  • Cutomer service
  • Everthing

Booking and SnapTravel Most Positive Reviews

Top rated reviews
5

I reserved a room for the wrong day, my mistake. I immediately called the hotel who told me they were sold out anyway....

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5

Cant find my booking reservations for the hotel here

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5

I try. To many time to get my confirmation number and PIN number to check my reservation June 16 / 19. Greek town...

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5

We checked two day early, and we were supposed to get a refund i was wondering can someone tell me what's going on...

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Booking and SnapTravel Most Critical Reviews

Lowest rated reviews
1

I have been using booking.com for a long time for my business and leisure trips. And, I was always happy with the servic...

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1

They have one rate until you click the link then its a few dollars more. At first I thought I just misread it the first...

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1

We had 4 days at the Majestic Colonial resort booked through booking.com. We left on the last day covered in painful...

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1

Horrible took money out of my account and wont return it

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Booking and SnapTravel Latest Reviews

Recent published reviews
No votes

They only accept calls with reservation and pin number.

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1

No answer its ridiculous *** *** up

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1.6

I contacted Booking.com about a refund (Amount of $104.95) for a cancellation on June 25th to the Hamptons Inn in...

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1

Hotel never received my payment for reservation so my card was charged three times. The lady that I talked to at...

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Booking and SnapTravel Products and Services

Most reviewed product and services
  • Booking Room Booking (34 reviews)
  • Booking Customer Care (15 reviews)
  • Booking Red Roof Inn Room Booking (2 reviews)
  • Snaptravel Room Booking (58 reviews)
  • Snaptravel Holiday Inn Room Booking (6 reviews)