PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Booking and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Booking
Priceline

Booking and Priceline Overview

Total reviews 170 1867
Company responses 0 0
Issues resolved 2 9

Booking and Priceline Consumer Ratings

Rank
39 out of 317 in Travel category
139 out of 578 in Travel Agencies category
Customer service
No votes
94 in category
Website
No votes
111 in category
Exchange, Refund and Cancellation Policy
No votes
86 in category
Discounts and Special Offers
No votes
70 in category

Booking and Priceline Rating Details

Customer service
No votes
1.2 (577 reviews)
Reviewer's quote

...I own my own business and no customer service and this place doesn't have any. I had left 2 messages with owner with NO returned call. I took pictures of this horrible room if you need proof of this room of disaster..

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Was never able to talk to customer service, never found away to comunícate with customer service..

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Website
No votes
1.6 (473 reviews)
Reviewer's quote

I had made a confirmation at a hotel and checked in on a Friday evening, On Monday morning when I was going to checkout I had noticed that the website booking. com had charged me the security deposit which was not normal for this hotel (I had stayed there before) and found it strange that the front...

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...Even tho the website for this motel said 24-hour front desk. Had to call wait for 45 minutes to finally get told I will get a refund. And it up to my bank on how long...

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Exchange, Refund and Cancellation Policy
No votes
1.2 (509 reviews)
Reviewer's quote

...com about a refund (Amount of $104. 95) for a cancellation on June 25th to the Hamptons Inn in Athens Ohio. I made AND cancelled the reservation all in the same day...

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... room i paid priceline $575 for not cooler hotterrrrr inside the room the a/c still not working i couldnt cancel my reservation or change it according to your policy i contacted the City of Fresno about the absolute Unbearable conditions that i had to pay for another hotel but didnt take the chance of priceline giving me their customer deplorable conditions and if you thin...

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Discounts and Special Offers
No votes
1.7 (317 reviews)
Reviewer's quote

You charge my credit unauthorized.Please call 805.2451084 or 805.245.9463

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... coupons NEVER work! Also, I called and the representative took my coupon codes and itineraries but didnt match them up correctly so I lost out one at least 4 discounts. Then they connected me with a escalation department with a supervisor who said she could not do anything more than the regular customer service representative could . They are no good and good for nothing!!!....

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Booking and Priceline Pros and Cons

Pros
  • Hard to get customer service
  • Ease of seeing many hotel prices at one time
  • Easy to use website and app
  • Price
  • Complete dishonest business model
  • Good deals but mesleading
Cons
  • Terrible customer service
  • Refund policy
  • To cancel the non-refund policy
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Booking and Priceline Most Positive Reviews

Top rated reviews
5

I reserved a room for the wrong day, my mistake. I immediately called the hotel who told me they were sold out anyway....

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

I try. To many time to get my confirmation number and PIN number to check my reservation June 16 / 19. Greek town...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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Booking and Priceline Most Critical Reviews

Lowest rated reviews
1

I have been using booking.com for a long time for my business and leisure trips. And, I was always happy with the servic...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

We had 4 days at the Majestic Colonial resort booked through booking.com. We left on the last day covered in painful...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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Booking and Priceline Latest Reviews

Recent published reviews
No votes

Booking has not contacted me to discuss the issue

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No votes

I have found 3 different numbers for priceline. All 3 do not work unless I haveva trip associated with my phone number....

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No votes

They never contacted me, to hear my complaint,

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No votes

I have not received my refund and can not contact them over the phone

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Booking and Priceline Products and Services

Most reviewed product and services
  • Booking Room Booking (36 reviews)
  • Booking Customer Care (15 reviews)
  • Booking Travel Review Listing (2 reviews)
  • Priceline Room Booking (234 reviews)
  • Priceline Flight Booking (152 reviews)
  • Priceline Car Rental Booking (95 reviews)