PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bongo Us and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bongo Us
UPS

Bongo Us and UPS Overview

Total reviews
27
5822
Company responses
0
0
Issues resolved
0
28

Bongo Us and UPS Consumer Ratings

Rank
178 out of 1049 in Transportation and Logistics category
167 out of 1049 in Transportation and Logistics category
Customer service
156 in category
No votes
Turnaround Time
104 in category
No votes
Website
188 in category
No votes
Warranty
137 in category
No votes

Bongo Us and UPS Rating Details

Customer service
1.1 (8 reviews)
No votes
Reviewer's quote

...and they tells me that the reason is Fraudulent activity , OMG , i'm old customer with old payments and deals with them , i tried to contact them but their customer service is Sucks , they tells you the same word "Fraudulent activity" i asked for details , and they replied with this f***in mail , you can see it in attachments , they told me to contact amazon , i did and sent them return label , but they refused to give the carrier my items , Don't use BONGOUS , they are scammers...

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When I approached the Gentleman at the Customer Service Desk, he told me he was the driver & that my package was "not there". At which point, I told him Percy had told me to come up when the driver returned from lunch;That my package WAS there. The Driver/ Desk Agent called and spoke with...

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Turnaround Time
1.4 (7 reviews)
No votes
Reviewer's quote

...I must be able to do my work when I have time available, as a busy working adult with a wife and baby, These issues are very frustrating. I still cannot access Bongo..

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...They processed the claims, my value at that time was unsure but wanted at least the amount I paid to get fixed. I had to make many calls to the UPS Corp and spoke to a supervisor my claim was denied. I have approx...

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Website
1.3 (7 reviews)
No votes
Reviewer's quote

...out, their lackluster customer service representative's response was "didn't you read the policies?" By the way, I still have not found any place on their website where I can find this information. Not only are checks and credit cards destroyed but ALL YOUR MAIL IS DESTROYED if it is stored there for more than 21 days WITHOUT NOTIFICATION. What the *** am I paying $30 a month for then? I was also...

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...The email given to contact corporate on their website is not valid. I have called 21 times and no one can provide the corporate phone or FAX number. This is the third time this has occurred with the same results...

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Warranty
1 (5 reviews)
No votes
Reviewer's quote

Internet has been down the barracks at fort campbell following a power outage, power came back on with an hour buts its 20 hours later and wifi is still out.

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I am very disappointed with the services rendered by this company and I would have given them zero star if I could. I mailed a package to my mom in Nigeria and I used them because I wanted the package to get to my mom asap. It was mailed on 7/14, and I was told that the estimated arrival date of...

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Bongo Us and UPS Pros and Cons

Pros
  • Kinda good
  • Kinda cheap
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Very bad
  • Unreliable
  • Customer services
  • Poor customer service
  • Delivery
  • Customer service agent

Bongo Us and UPS Most Positive Reviews

Top rated reviews
No votes
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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No votes
5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Bongo Us and UPS Most Critical Reviews

Lowest rated reviews
1

I am an American living overseas and we have been Bongo customers for 7 long miserable years now and have given them tho...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Hi,

I have been a bongo customer since February 2010. At the bigining they offered great services, then the number of c...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Bongo Us and UPS Latest Reviews

Recent published reviews
No votes

I am a senior citizen ordered a pair of beautiful blue kaki slim pant for my grand son it seems I cant find my tracking...

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No votes

I was notified that there was a failed delivery attempt made by them. THERE WAS NO INFONOTICE LEFT ON MY DOOR....

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2

Bongo will not load. I need access so I can do my Homework. These intermittent access issues are very inconvienient. I...

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1

In February 2020 my dad passed and I went to Store # 5460 to have my family clock shipped to me in Florida. I purchased...

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Bongo Us and UPS Products and Services

Most reviewed product and services
No votes
  • Ups Delivery Service (1917 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)