PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bongo Us and MyUS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bongo Us

Bongo Us

1.4
MyUS

MyUS

Has Verified Representatives
2.3
Bongo Us
MyUS

Bongo Us and MyUS Overview

Total reviews
27
77
Company responses
0
39
Issues resolved
0
4

Bongo Us and MyUS Consumer Ratings

Rank
178 out of 1049 in Transportation and Logistics category
70 out of 1049 in Transportation and Logistics category
Customer service
156 in category
142 in category
Website
188 in category
85 in category
Turnaround Time
104 in category
120 in category
Tracking Tool
73 in category
50 in category

Bongo Us and MyUS Rating Details

Customer service
1.1 (8 reviews)
1.2 (49 reviews)
Reviewer's quote

...and they tells me that the reason is Fraudulent activity , OMG , i'm old customer with old payments and deals with them , i tried to contact them but their customer service is Sucks , they tells you the same word "Fraudulent activity" i asked for details , and they replied with this f***in mail , you can see it in attachments , they told me to contact amazon , i did and sent them return label , but they refused to give the carrier my items , Don't use BONGOUS , they are scammers...

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...Based on the comments of their customer service it was evidently stolen in their wearhouse („which rarely happens it you don’t purchase insurance...

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Website
1.3 (7 reviews)
2.2 (45 reviews)
Reviewer's quote

...out, their lackluster customer service representative's response was "didn't you read the policies?" By the way, I still have not found any place on their website where I can find this information. Not only are checks and credit cards destroyed but ALL YOUR MAIL IS DESTROYED if it is stored there for more than 21 days WITHOUT NOTIFICATION. What the *** am I paying $30 a month for then? I was also...

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to cancel the perfume order and ship the others, but he said it's already shipped and picked up by DHL (BTW: on the website says DHL express 1-4 days delivery) but DHL sent me SMS when they picked up the shipment saying 7 days to deliver, what a misleading. So Imagine this: 1- An orders cost me $25...

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Turnaround Time
1.4 (7 reviews)
1.3 (40 reviews)
Reviewer's quote

...I must be able to do my work when I have time available, as a busy working adult with a wife and baby, These issues are very frustrating. I still cannot access Bongo..

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...They wasted my time and my money I'm still waiting for replay from them , will update once i get one. My advice stay away, they are shady as ***..

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Tracking Tool
1.8 (5 reviews)
2.1 (40 reviews)
Reviewer's quote

They shipped the TV with no FRAGILE labels on it nor any sort of protection (Fedex tracking number: 780201838585). On March 4th reported what happened and their fisrt response was like we are not paying you (even though the merchandise was covered under Bongo damage insurance). After exchanging...

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Keep in mind I've paid for all possible fast-tracking here, and the packages are urgently needed for the upcoming weekend. I'm mind-blown by this point and scramble to contact MyUS, who end up having no contact number, just staff they contract to work 24h a day on chat. I was told the same...

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Bongo Us and MyUS Pros and Cons

Pros
  • Kinda good
  • Kinda cheap
  • Disgraceful
  • That they offered a service
  • What they promised
Cons
  • Very bad
  • Unreliable
  • Customer services
  • Very bad experience
  • Worst service
  • Customer service

Bongo Us and MyUS Most Positive Reviews

Top rated reviews
No votes
5

hi
i used myus for long time , and they have great support team , i joined with free package on the first month by usin...

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No votes
4.8

If i knew it was so easy i wuld have dne this yrs ago..received my package 4 days before the delivery date..wonderful....

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Bongo Us and MyUS Most Critical Reviews

Lowest rated reviews
1

I am an American living overseas and we have been Bongo customers for 7 long miserable years now and have given them tho...

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1

This *** company gave me very hard time. They lost me my package in their warehouse and they did not bother to search...

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1

Hi,

I have been a bongo customer since February 2010. At the bigining they offered great services, then the number of c...

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1

I have to share my terrible experience with a shipping company to the rest of the world, so here it is!
1.1. I thought...

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Bongo Us and MyUS Latest Reviews

Recent published reviews
No votes

I am a senior citizen ordered a pair of beautiful blue kaki slim pant for my grand son it seems I cant find my tracking...

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3.2

MyUs has been giving me bad experiences. In January I ordered clothes, one of the shirts came with a store security...

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2

Bongo will not load. I need access so I can do my Homework. These intermittent access issues are very inconvienient. I...

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1.1

Hello,
I only had one package delivered to them which was a motherboard an expensive one also, package was delivered on 1...

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Bongo Us and MyUS Products and Services

Most reviewed product and services
No votes
  • Myus Shipping Service (36 reviews)
  • Myus Delivery Service (14 reviews)
  • Myus Packing Service (3 reviews)