PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Plumbforce Direct and Bonfe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Plumbforce Direct
Bonfe

Plumbforce Direct and Bonfe Overview

Total reviews
189
22
Company responses
0
0
Issues resolved
0
0

Plumbforce Direct was first mentioned on PissedConsumer on Aug 26, 2011 and since then this brand received 189 reviews. It is 167 reviews more than Bonfe received since Dec 7, 2015.

Plumbforce Direct and Bonfe Consumer Ratings

Rank
22 out of 359 in Plumbing category
36 out of 359 in Plumbing category
Customer service
17 in category
20 in category
Staff
26 in category
27 in category
Reliability
16 in category
14 in category

According to consumer ratings and reviews, Plumbforce Direct ranks 14 points higher in the Plumbing category than Bonfe. People gave Plumbforce Direct 1.5 stars for Customer service criterion in Plumbing category and it is 73 points higher than the worst rated brand in this category. At the same time, Bonfe was rated 1.1 stars for Customer service criterion in this category and it is 70 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Plumbforce Direct has a higher rating than Bonfe. Regarding Reliability criterion, consumers gave Plumbforce Direct 1.6 stars and it is 82% greater than other in category. Bonfe however was rated 1.7 stars and it is 84% greater than other in category.

Plumbforce Direct and Bonfe Rating Details

Customer service
1.5 (89 reviews)
1.1 (7 reviews)
Reviewer's quote

...Their customer service is a joke. I paid them £650 to fix a leak which I discovered the next day was not fixed...

Bettina K

...The service call was $89 flat. If I agreed to the work that was waived. The priced was $788, but if I signed up for their preferred customer plan at $8 a month and I had a coupon for $25, the cost became $613...

Thomas S
Staff
1.7 (83 reviews)
1.2 (6 reviews)
Reviewer's quote

Rude and arrogant staff. Everyone who works there are as bad as each other. They don't care about their customers, only about scamming them out of money...

Damen

I had a relatively easy repair to be made to a toilet but was under pressure to get it done. The price was at least double what would have been fair.

Richard J
Reliability
1.6 (82 reviews)
1.7 (7 reviews)
Reviewer's quote

Avoid at all costs - cowboys. I hired one of their plumbers to re-attach my toilet cistern to the wall, as the origional screws had corroded with age. Took the plumber 5-10 mins to fix. The screws they put in became loose and fell out after 2-3 months so that it is wobbling and loose again. I...

Mandel

Follow up on maintenance service- 0Appt. delayedRecommended work that wasn’t necessary.Pricing was extremely high.Broke damper for whole house humidifier.Even absurdly expensive to cancel annual service.Never again.

Ed F

Plumbforce Direct and Bonfe Pros and Cons

Pros
  • Fast emergency plumber
  • 5 star service
  • Great service and great staff
  • Xxx
  • Prompt
  • Fast response
Cons
  • Rip off stay away
  • Avoid this company
  • Keep away from this company
  • Charge 2-3 times what other charge
  • Pricing and sales pressure
  • Price

Plumbforce Direct and Bonfe Most Positive Reviews

Top rated reviews
5

My boiler stopped working last night and called a few companies who failed to show but after calling plumbforce they...

No votes

Plumbforce Direct and Bonfe Most Critical Reviews

Lowest rated reviews
1

The plumber came to look at my boiler, quoted £470 to fix it and ASSURED it would be working. Given the urgency, i agree...

1

It pays to do some research and get other estimates. Bonfe is an all in one shop with an outstanding warranty but...

Plumbforce Direct and Bonfe Latest Reviews

Recent published reviews
1.1

Plumbforce Direct - Do not give this company any money. Their customer service is a joke. I paid them £650 to fix a...

Read all 189 reviews
2

I had a relatively easy repair to be made to a toilet but was under pressure to get it done. The price was at least...

Read all 22 reviews

Plumbforce Direct and Bonfe Products and Services

Most reviewed product and services
  • Plumbforce Direct Plumbing Service (81 reviews)
  • Plumbforce Direct Customer Care (17 reviews)
  • Plumbforce Direct Boiler Repair (14 reviews)
  • Bonfe Plumbing Service (6 reviews)
  • Bonfe Repair (3 reviews)
  • Bonfe Customer Care (2 reviews)