PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Plumbforce Direct and Bonfe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Plumbforce Direct
Bonfe

Plumbforce Direct and Bonfe Overview

Total reviews
186
19
Company responses
0
0
Issues resolved
0
0

Plumbforce Direct was first mentioned on PissedConsumer on Aug 26, 2011 and since then this brand received 186 reviews. It is 167 reviews more than Bonfe received since Dec 7, 2015.

Plumbforce Direct and Bonfe Consumer Ratings

Rank
23 out of 428 in Plumbing category
36 out of 428 in Plumbing category
Customer service
17 in category
75 in category
Staff
26 in category
75 in category
Reliability
15 in category
18 in category

According to consumer ratings and reviews, Plumbforce Direct ranks 13 points higher in the Plumbing category than Bonfe. People gave Plumbforce Direct 1.6 stars for Customer service criterion in Plumbing category and it is 72 points higher than the worst rated brand in this category. At the same time, Bonfe was rated 1 stars for Customer service criterion in this category and it is 14 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Plumbforce Direct has a higher rating than Bonfe. Regarding Reliability criterion, consumers gave Plumbforce Direct 1.7 stars and it is 83% greater than other in category. Bonfe however was rated 1.5 stars and it is 80% greater than other in category.

Plumbforce Direct and Bonfe Rating Details

Customer service
1.6 (87 reviews)
1 (4 reviews)
Reviewer's quote

...Didn't fix the problem, didn't clean up after themselves (changing toilet pipe), asked x10 more than advertised on the website, customer service was a total ignorance. Very close to fraud. If you got into this trap, ask your bank for a refund...

PissedConsumer1669616

...The service call was $89 flat. If I agreed to the work that was waived. The priced was $788, but if I signed up for their preferred customer plan at $8 a month and I had a coupon for $25, the cost became $613...

Thomas S
Staff
1.7 (81 reviews)
1 (4 reviews)
Reviewer's quote

Rude and arrogant staff. Everyone who works there are as bad as each other. They don't care about their customers, only about scamming them out of money...

Damen

We are remodeling a bathroom, the only bathroom in my sons house. When the fixtures were removed, the shut-offs all leaked, water everywhere. So we had to cut the water supply at the main line.Only bathroom in the house and it is unusable for two working adults.We contacted Bonfe and they had...

Marvette
Reliability
1.7 (80 reviews)
1.5 (6 reviews)
Reviewer's quote

bunch of liars! their website claims 'fixed prices' which soon turn out to be a complete myth. their website claims '24h repairs' - they failed to turn up for an appointment on a saturday we waited in for all day, we called, they said sorry closed until monday. avoid!!!!and you have to wonder......

Dan P

Follow up on maintenance service- 0Appt. delayedRecommended work that wasn’t necessary.Pricing was extremely high.Broke damper for whole house humidifier.Even absurdly expensive to cancel annual service.Never again.

Ed F

Plumbforce Direct and Bonfe Pros and Cons

Pros
  • Fast emergency plumber
  • 5 star service
  • Great service and great staff
  • Xxx
  • Prompt
  • Fast response
Cons
  • Avoid this company
  • Rip off stay away
  • Keep away from this company
  • Pricing and sales pressure
  • Price
  • No one showing up

Plumbforce Direct and Bonfe Most Positive Reviews

Top rated reviews
5

My boiler stopped working last night and called a few companies who failed to show but after calling plumbforce they...

No votes

Plumbforce Direct and Bonfe Most Critical Reviews

Lowest rated reviews
1

The plumber came to look at my boiler, quoted £470 to fix it and ASSURED it would be working. Given the urgency, i agree...

1

It pays to do some research and get other estimates. Bonfe is an all in one shop with an outstanding warranty but...

Plumbforce Direct and Bonfe Latest Reviews

Recent published reviews

Paid £450 For new prc valve as boiler was losing preasure ... their engineer installed .. and virtually run out of the...

Read all 186 reviews
1.3

Follow up on maintenance service- 0
Appt. delayed
Recommended work that wasn’t necessary.
Pricing was extremely high.
Broke...

Read all 19 reviews

Plumbforce Direct and Bonfe Products and Services

Most reviewed product and services
  • Plumbforce Direct Plumbing Service (80 reviews)
  • Plumbforce Direct Customer Care (17 reviews)
  • Plumbforce Direct Repair (14 reviews)
  • Bonfe Plumbing Service (6 reviews)
  • Bonfe Customer Care (2 reviews)
  • Bonfe Repair (2 reviews)