PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Lane and Bonanza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ruby Lane

Ruby Lane

2.4
Bonanza

Bonanza

Has Verified Representatives
1.7
Ruby Lane
Bonanza

Ruby Lane and Bonanza Overview

Total reviews 24 548
Company responses 0 61
Issues resolved 2 1

Ruby Lane and Bonanza Consumer Ratings

Rank
35 out of 318 in Auctions and Marketplaces category
103 out of 318 in Auctions and Marketplaces category
Exchange, Refund and Cancellation Policy
25 in category
70 in category
Customer service
80 in category
92 in category
Diversity of Products or Services
43 in category
109 in category
Product or Service Quality
33 in category
91 in category

Ruby Lane and Bonanza Rating Details

Exchange, Refund and Cancellation Policy
2.3 (11 reviews)
1.4 (156 reviews)
Reviewer's quote

When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

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...I fear that I've been scammed and will not receive a refund. I need help resolving this issue..

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Customer service
1.4 (11 reviews)
1.3 (195 reviews)
Reviewer's quote

their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

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Sent an e-mail to customer service got this response back from them: "Due to the limited number of flights into the US because of the Coronavirus, it is taking orders longer than usual to arrive. Some orders are also arriving in the United States but taking a lot of time for the US to enter them...

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Diversity of Products or Services
2.9 (11 reviews)
1.8 (163 reviews)
Reviewer's quote

I had items in my cart and received an email from Ruby Lane stating one of the items in my cart was now 50% off. So, I purchased the item (decanter) because of Ruby Lane's information. Picture shows a decanter with a silver stopper. Decanter arrived with no stopper. Merchant claims decanter never...

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Horrible services! I submitted my order on August, 26. My order still not shipped. I cant contact to Bonanza! No Ive didnt picked up the phone. I will cancel my order!

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Product or Service Quality
2.4 (11 reviews)
1.5 (153 reviews)
Reviewer's quote

...Very satisfied with prompt and efficient customer service..

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...Booth never activated despite 3 attempts to get help from no-customer-service. TEST - PROOF THAT BONANZA IS WORTHLESS: Type in a product item search in google. Product will appear for sale in many sites but never BONANZA..

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Ruby Lane and Bonanza Pros and Cons

Pros
  • Good service
  • Ease of use
  • No answer
  • No shipment
  • No pros
Cons
  • Way the shop owner did not describe the items properly
  • Idiots run the company
  • None so farg
  • No customer service at all
  • Horrendous lack of customer service
  • Customer no service

Ruby Lane and Bonanza Most Positive Reviews

Top rated reviews
5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

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5

If i buy a chain and i dont like it can i return it?

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5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

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5

I can't log into my account. Keep getting error. Logging in keep logging out complete

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Ruby Lane and Bonanza Most Critical Reviews

Lowest rated reviews
1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

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1

I purchased and item and I never got it. I contacted the seller who sold me the item through Bonanza and never got back...

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1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

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1

I ordered a product and it just never arrived. I went to the Bonanza website for help and the links just kept going in...

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Ruby Lane and Bonanza Latest Reviews

Recent published reviews
2.2

I had items in my cart and received an email from Ruby Lane stating one of the items in my cart was now 50% off. So, I p...

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No votes

Tracking number for this order ? Reply to shimpelample@gmail.com

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1

I've been purchasing from Etsy and Ebay for years without a problem, so I wanted to try Ruby Lane. I made a couple...

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1

Horrible services! I submitted my order on August, 26. My order still not shipped. I cant contact to Bonanza! No Ive...

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Ruby Lane and Bonanza Products and Services

Most reviewed product and services
  • Ruby Lane Marketplace (2 reviews)
  • Ruby Lane Timber Hills Antiques Profile (1 review)
  • Bonanza Shipping Service (137 reviews)
  • Bonanza Customer Care (44 reviews)
  • Bonanza Account (25 reviews)