PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bonanza and eCrater as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bonanza

Bonanza

Has Verified Representatives
1.7
eCrater

eCrater

1.6
Bonanza
eCrater

Bonanza and eCrater Overview

Total reviews 548 175
Company responses 61 0
Issues resolved 1 1

Bonanza and eCrater Consumer Ratings

Rank
102 out of 317 in Auctions and Marketplaces category
114 out of 317 in Auctions and Marketplaces category
Customer service
92 in category
109 in category
Website
109 in category
122 in category
Delivery Service
67 in category
91 in category
Turnaround Time
80 in category
92 in category

Bonanza and eCrater Rating Details

Customer service
1.3 (195 reviews)
1.1 (45 reviews)
Reviewer's quote

...I've been trying to contact Bonanza customer service via email and phone without success. The recording on their phone is in Spanish without an English choice available. I fear that I've been scammed and will not receive a refund...

Read full review

I cannot get a hold of ANY type of customer service representative to handle this issue. It is unfathomable to spend this type of money and be sent the wrong furniture! We need help and do not know what to do next! We cannot even get in contact with a customer service representative for PayPal!...

Read full review
Website
1.7 (178 reviews)
1.5 (48 reviews)
Reviewer's quote

...I am a Seller on your website www. Bonanza. com I sent you many emails NO REPLY...

Read full review

This website needs to be reported product not arrived no response about order or shipping they wont return emails they dont have phone number. You only pay and hope things would show up this website need to be shutdown I still havent received my product its a been a month and I havent heard back...

Read full review
Delivery Service
1.6 (170 reviews)
1.2 (46 reviews)
Reviewer's quote

Sent an e-mail to customer service got this response back from them: "Due to the limited number of flights into the US because of the Coronavirus, it is taking orders longer than usual to arrive. Some orders are also arriving in the United States but taking a lot of time for the US to enter them...

Read full review

U guys have horrible service!!!!! My husband ordered a box of prince cds and didnt get what he ordered!!!!! On top of that one of the cds were missing!!!!:wtf: I WANT MY MONEY BACK!!!

Read full review
Turnaround Time
1.3 (160 reviews)
1.1 (37 reviews)
Reviewer's quote

I was a seller at a time with full hysterectomy and for some reason even though I couldn't log in to my account several times and I tried to contact you guys myself. Got charged $25 for a reinstatement fee which I should not have had and even though we're in a pandemic and I don't have a job right...

Read full review

I ordered a pair of xanes 050 half gloves October 3 order number 405567 from seller mgatrade I never received them what a waste of time and money..

Read full review

Bonanza and eCrater Pros and Cons

Pros
  • No answer
  • No shipment
  • No pros
  • To be determined
  • Affordable list prices
  • Thought it was a good website
Cons
  • No customer service at all
  • Horrendous lack of customer service
  • Customer no service
  • No contact from seller
  • No way to have human contact
  • Havent got my order in 2 weeks yet

Bonanza and eCrater Most Positive Reviews

Top rated reviews
5

If i buy a chain and i dont like it can i return it?

Read full review
5

Just want to know when when I will get my smartwatch

Read full review
5

I can't log into my account. Keep getting error. Logging in keep logging out complete

Read full review
5

Question resolved I received item I purchased Thank you

Read full review

Bonanza and eCrater Most Critical Reviews

Lowest rated reviews
1

I purchased and item and I never got it. I contacted the seller who sold me the item through Bonanza and never got back...

Read full review
1

Order placed 2-3-19, requested status of order approximately 10 days later, 2-19-19 no response!!!

Read full review
1

I ordered a product and it just never arrived. I went to the Bonanza website for help and the links just kept going in...

Read full review
1

I placed an order two weeks ago. STILl waiting for my shipment!!! Come on man!

Read full review

Bonanza and eCrater Latest Reviews

Recent published reviews
No votes

Tracking number for this order ? Reply to shimpelample@gmail.com

Read full review
1

I ordered Anakim Jedi Int 75281, 75283 Am As Tak plus 2 SW Clone Trooper Jefi Rex Commander Fox. Order #4842119 and...

Read full review
1

Horrible services! I submitted my order on August, 26. My order still not shipped. I cant contact to Bonanza! No Ive...

Read full review
No votes

I placed and Order 4 and LSU championship Jersey with the number double zero and the name Hollywood on the back I...

Read full review

Bonanza and eCrater Products and Services

Most reviewed product and services
  • Bonanza Shipping Service (137 reviews)
  • Bonanza Customer Care (44 reviews)
  • Bonanza Account (25 reviews)
  • Ecrater Shipping Service (52 reviews)
  • Ecrater Customer Care (14 reviews)