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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 261 TOTAL REVIEWS
Rank
514 out of 4267
in E-commerce category
Rating Details
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    655
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    02:21
  • ISSUES RESOLVED
    1%
Top Products and Services
1.5
59 reviews
1.8
14 reviews
1.3
12 reviews

Ebay

1.9
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1241 TOTAL REVIEWS
Rank
36 out of 245
in Auctions and Marketplaces category
Rating Details
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    06:12
  • ISSUES RESOLVED
    0%
Top Products and Services
2
153 reviews
2
85 reviews
2.4
33 reviews
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ObtainableGreatWhiteShark
#1521099

I have been a seller on both sites, and remain loyal to eBay. Trying to compare the two is in some ways like comparing a Sherman tank to a tricycle.

Ebay outclasses Bonanza in a million ways. Most importantly, eBay, because they are constantly being counterfeited, knows the dangers well and works overtime to protect the public. Bonanza by contrast supports and condones counterfeiting and identity impersonation. If one goes to the Sorcerer's Cellar on both sites, it is easy enough to spot who is the owner.

Yesterday one of my clients was told by the cyber criminal that his name was Christopher Wood, which is my name. Then she learned that the criminal's name per PayPal receipt, is David North. Who knows if that is even true, the crook hardly speaks English. All of this was repeatedly brought to the attn of Bonanza, and still the cyber-criminal remains.

Bonanza, in so doing is condoning a known criminal activity and hence, acting in concert with the stolen identity and site. Why is the burden of proof placed upon me to pay legal bills with no remuneration from my actions to remove a criminal any sane site manager would have shut down in five minutes? And what about the public? This criminal may steal thousands from the public?

Does Bonanza care? They say they take it seriously, which is easy to say, but their actions betray a brutal disregard for the law, for the public, for the brazen facts of identity impersonation, corp. name, identity and rank plagarism from a storefront and name that took me years to develop. Is eBay perfect?

No site is perfect, but eBay would never ever tolerate and condone identity theft, corporate trademark theft, copyright theft meant only to steal from the public, the same public they profess to protect. The Sorcerer's Cellar, the stolen site on Bonanza shows the criminal opened it on 7/02/18. Yet, until the other day, the copyright listed was 2015. That's the date I was operating on Bonanza, the year I incorporated in FL, And yet, when these facts were presented to Bonanza what did they do?

They ignored them. Ebay would have shut the site down as a known criminal conspiracy, as would most other sites as well, Etsy would. Ebay would, *** anyone with common sense would. But Bonanza?

No, Bonanza gives safe harbor to such outrageously bold counterfeiting. If you are a seller or buyer on Bonanza, you risk having your site spoofed, having your identity impersonated, and all the attendant crimes that will be committed by a criminal attached to you when the criminal is finished ransacking the public. Bonanza, as a site, I believe, should be shut down as unsafe, unprofessional and dangerous for both buyers and sellers. Ebay outclasses Bonanza in safety, both for buyers and sellers, and I applaud them for their maturity and obligation to protect the public.

Customers should not shop a site that allows crime. And Bonanza does, even when facts are brought to light that show a criminal operation is being hosted by them. This would NEVER happen on eBay. They've seen the dangers because 1) they're more experienced; 2) they're more technologically sophisticated, 3) they have ten times the legal staff of Bonanza; 4) they regard their reputation as a sacred trust that could crumble if they became reckless, like Bonanza.

5) they have quadruple the safeguards in place to protect the public.

You cannot open a case on Bonanza to dispute a PayPal transaction, and even if you could, you'd be getting only lame promises that anything will be done. For all these reasons, and they are all VITAL for the sake of safety and security, Ebay gets an A+ and Bonanza an F-.

Anonymous
#1391061

Worst service ever! Charged my credit card 3 times in one day, support refuses to do anything, it’s under review.

We want to cancel, can’t sign into website, tells us to change password with each attempt. Save your time and a headache stay with Ebaby

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