PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bon Ton Stores and Payless Shoesource as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bon Ton Stores
Payless Shoesource

Bon Ton Stores and Payless Shoesource Overview

Total reviews 54 332
Company responses 0 0
Issues resolved 0 1

Bon Ton Stores and Payless Shoesource Consumer Ratings

Rank
396 out of 3125 in E-commerce category
292 out of 2105 in Footwear and Clothing category
Customer service
239 in category
268 in category
Website
444 in category
334 in category
Discounts and Special Offers
209 in category
193 in category
Price Affordability
409 in category
173 in category

Bon Ton Stores and Payless Shoesource Rating Details

Customer service
1.8 (17 reviews)
1.6 (104 reviews)
Reviewer's quote

...Take the damned stickers off and dont say ALL THE FIXTURES MUST GO if they are not for sale! Called customer service hoping to find help and they were incredibly rude..

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Cant call customer service about wrong address. I put in 339 Houlton Road Fort Fairfield Maine 04742 but after I paid the address for shipping came up 339 Houlton Road Easton Maine 04742. I need this changed or I want my money back...

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Website
2 (16 reviews)
2.4 (74 reviews)
Reviewer's quote

They cancel free cosmetic gifts that were a bonus purchase and say they are out of stock, but they are still advertised at the website. My niece received broken candlesticks and that is turning into a nightmare to get replaced. Have been lied to on many fronts with regard to several orders and...

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...Customer service wasn't even open 45 minutes after ordering! There was no cancellation option in the e-mail or the website where you check your order status. I have also noticed a steady decline in product quality. I will never purchase another product from payless..

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Discounts and Special Offers
2.6 (15 reviews)
2.7 (74 reviews)
Reviewer's quote

...00 Special Offer: $129. 00 1 $129. 00 Coupon: -$10...

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I received many offers for 40 % for Christmas gifts. I decided to order some gifts since they were a good deal. I looked at the shipping options and decided on the best option to receive the items by Christmas...

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Price Affordability
2.5 (13 reviews)
3.2 (76 reviews)
Reviewer's quote

I did so but when they received the inferior comforter back, they said they would instead refund me and asked me to buy the down comforter again at a higher price. I would have never sent the comforter back had they sent me the correct one, but now they want me to repurchase at a higher price for...

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I wanted to order some shoes and then they CHANGED the total price on me after I paid so I tried to cancel it and I can’t cancel because 1) They said to cancel afer 30 minutes of ordering. 2)NO CANCELLING OPTION. My dad offered to use his card...

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Bon Ton Stores and Payless Shoesource Pros and Cons

Pros
  • Product i tried to buy
  • Ambiance of the store
  • Always loved this store
  • Variety and usually good deals
  • Shoes
  • Prices were good theoretically
Cons
  • No local stores
  • Lousy customer service
  • Few workers
  • Lack of customer service
  • Customer service
  • Customer handling

Bon Ton Stores and Payless Shoesource Most Positive Reviews

Top rated reviews
5

My 86 year old mother thought she burned up her $100 gift card she received for a Christmas gift. I called Diane...

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5

Hi i purchased a shoe in payless trinidad an the shoes srted to rip from the front but its not even a month yet an i...

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5

Bought three pairs of the same style boot, same size in different colors. I have soo many shoes, it wasn't until the nex...

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5

I have been working here for close to a year and it is the worst job Ive ever had if you are young and looking for a...

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Bon Ton Stores and Payless Shoesource Most Critical Reviews

Lowest rated reviews
1

There were restrictions on fragrances that were in the small print that was so tiny I had to use a magnifying glass to...

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1

I ordered three pairs of shoes from payless on sale. I got a package containing 2 of the pairs of shoes with an invoice...

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1

Ordered purse. Waited more than three weeks to receive it. Wrong purse received. Sold out of original purse. I hate...

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1

I returned new unworn shoes to PAYLESS SHOES but was not given full correct refund. This was realized when I went to...

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Bon Ton Stores and Payless Shoesource Latest Reviews

Recent published reviews
No votes

Two payments was taken out of my bank account this month. I need to know why?

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1.1

Purchased a pair of shoes...I received the wrong size(they are for a toddler)
I have been trying to call many numbers lis...

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1

I will never shop BonTon or any of their affliates again! Hope it was worth the $30 BonTon! Paid off my credit card...

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No votes

My name is Melissa Antigua I recently buy two shows from this store and I see that you guys charge me twice for the...

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Bon Ton Stores and Payless Shoesource Products and Services

Most reviewed product and services
  • Bon Ton Stores Shipping Service (8 reviews)
  • Payless Shoesource Manager (43 reviews)
  • Payless Shoesource Customer Care (43 reviews)
  • Payless Shoesource Coupon (13 reviews)