PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bon Ton Stores and Payless Shoesource as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bon Ton Stores
Payless Shoesource

Bon Ton Stores and Payless Shoesource Overview

Total reviews
Company responses
Issues resolved

Payless Shoesource was first mentioned on PissedConsumer on May 29, 2008 and since then this brand received 323 reviews. It is 269 reviews more than Bon Ton Stores received since Nov 7, 2008.

Bon Ton Stores and Payless Shoesource Consumer Ratings

343 out of 4571 in E-commerce category
222 out of 2471 in Footwear and Clothing category
Customer service
211 in category
225 in category
405 in category
280 in category
Discounts and Special Offers
193 in category
152 in category

Bon Ton Stores and Payless Shoesource Rating Details

Customer service
1.8 (17 reviews)
1.6 (102 reviews)
Reviewer's quote

...Take the damned stickers off and dont say ALL THE FIXTURES MUST GO if they are not for sale! Called customer service hoping to find help and they were incredibly rude..


...to get some help and got no help ask to speak to a supervisor and was told i would have to call back in like 2 hours which makes no sense ive been a loyal customer for many years and cant understand this at all i even worked for your company im not asking for money i just need a bigger size im truly disappointed and angery and this...

2 (16 reviews)
2.5 (73 reviews)
Reviewer's quote

They cancel free cosmetic gifts that were a bonus purchase and say they are out of stock, but they are still advertised at the website. My niece received broken candlesticks and that is turning into a nightmare to get replaced. Have been lied to on many fronts with regard to several orders and...


...Customer service wasn't even open 45 minutes after ordering! There was no cancellation option in the e-mail or the website where you check your order status. I have also noticed a steady decline in product quality. I will never purchase another product from payless..

Discounts and Special Offers
2.6 (15 reviews)
2.7 (73 reviews)
Reviewer's quote

Ordered purse. Waited more than three weeks to receive it. Wrong purse received. Sold out of original purse. I hate this company.


Two days ago I purchased some nonslip comfort shoes and they were not comfortable at all. I whored them for couple ours with padding in them that I purchased from Payless for $48 In total *** and the the manager named marry was rude and basically told me she wasn't able to help me. Same with their...


Bon Ton Stores and Payless Shoesource Pros and Cons

  • Product i tried to buy
  • Ambiance of the store
  • Always loved this store
  • Shoes
  • Prices were good theoretically
  • Employees are usually helpful
  • No local stores
  • Lousy customer service
  • Few workers
  • Lack of customer service
  • Customer handling
  • Staff

Bon Ton Stores and Payless Shoesource Most Positive Reviews

Top rated reviews

My 86 year old mother thought she burned up her $100 gift card she received for a Christmas gift. I called Diane...


Hi i purchased a shoe in payless trinidad an the shoes srted to rip from the front but its not even a month yet an i...

Bon Ton Stores and Payless Shoesource Most Critical Reviews

Lowest rated reviews

There were restrictions on fragrances that were in the small print that was so tiny I had to use a magnifying glass to...


I ordered three pairs of shoes from payless on sale. I got a package containing 2 of the pairs of shoes with an invoice...

Bon Ton Stores and Payless Shoesource Latest Reviews

Recent published reviews

Number was invalid no answer

Read all 54 reviews

never got paid my bonus

Read all 323 reviews

Bon Ton Stores and Payless Shoesource Products and Services

Most reviewed product and services
  • Bon Ton Stores Shipping Service (8 reviews)
  • Payless Shoesource Customer Care (43 reviews)
  • Payless Shoesource Manager (43 reviews)
  • Payless Shoesource Coupon (13 reviews)