PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peter Pan Bus Lines and BoltBus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peter Pan Bus Lines
BoltBus

Peter Pan Bus Lines and BoltBus Overview

Total reviews 62 140
Company responses 0 0
Issues resolved 0 0

Peter Pan Bus Lines and BoltBus Consumer Ratings

Rank
94 out of 446 in Transport category
91 out of 446 in Transport category
Customer service
53 in category
54 in category
Product or Service Quality
54 in category
60 in category
Website
57 in category
60 in category
Level of Comfort
40 in category
95 in category

Peter Pan Bus Lines and BoltBus Rating Details

Customer service
1.5 (26 reviews)
1.5 (50 reviews)
Reviewer's quote

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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Product or Service Quality
1.7 (23 reviews)
1.7 (47 reviews)
Reviewer's quote

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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Website
2.1 (22 reviews)
2.1 (40 reviews)
Reviewer's quote

...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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Hated it, the website contract link is broken and the onboard Wi-Fi is down can't even load the page to complain, and I'm not going to call with the customer services complaints I'm seeing online. Bolt bus is just a badly done rebranding of greyhound, save yourself the pain stay home and hurt...

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Level of Comfort
2.2 (22 reviews)
1.6 (38 reviews)
Reviewer's quote

He doesn't know how to talk, he's unprofessionalism was on level 100. This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes. Driver doesn't even announce where he is going to make stops what time we are going to...

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Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late. Picked up quite a few passengers in Baltimore. One of the last persons getting on was a woman carrying a great big laundry size bag full to the brim or equivalent of a weekender...

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Peter Pan Bus Lines and BoltBus Pros and Cons

Pros
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
  • Price
  • Convenience
  • Prices
Cons
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service
  • Late arrival
  • Rude supervisor
  • Rude driver

Peter Pan Bus Lines and BoltBus Most Positive Reviews

Top rated reviews
5

Bus was clean driver very professional nice and smooth ride.

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5

Boltbus is # 1 for me

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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Peter Pan Bus Lines and BoltBus Most Critical Reviews

Lowest rated reviews
1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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1

My experience was horrible on the bolt bus, the ride was really rude to the passengers. At the rest stop he almost left...

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Peter Pan Bus Lines and BoltBus Latest Reviews

Recent published reviews
No votes

I purchased a ticket on line for today to travel and I have a confirmation number
#4603843
But its not letting me get the...

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2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

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No votes

I want to go to never land for 2 weeks

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No votes

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and...

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Peter Pan Bus Lines and BoltBus Products and Services

Most reviewed product and services
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)
  • Boltbus Bus Service (57 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)