PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BoltBus and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BoltBus
Peter Pan Bus Lines

BoltBus and Peter Pan Bus Lines Overview

Total reviews
140
58
Company responses
0
0
Issues resolved
0
0

BoltBus was first mentioned on PissedConsumer on Jun 25, 2011 and since then this brand received 140 reviews. It is 82 reviews more than Peter Pan Bus Lines received since Nov 13, 2011.

BoltBus and Peter Pan Bus Lines Consumer Ratings

Rank
71 out of 576 in Transport category
73 out of 576 in Transport category
Customer service
37 in category
34 in category
Product or Service Quality
46 in category
38 in category
Exchange, Refund and Cancellation Policy
40 in category
31 in category

According to consumer ratings and reviews, BoltBus ranks 2 points higher in the Transport category than Peter Pan Bus Lines. People gave BoltBus 1.5 stars for Customer service criterion in Transport category and it is 156 points higher than the worst rated brand in this category. At the same time, Peter Pan Bus Lines was rated 1.5 stars for Customer service criterion in this category and it is 159 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Peter Pan Bus Lines has a higher rating than Peter Pan Bus Lines. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave BoltBus 1.6 stars and it is 79% greater than other in category. Peter Pan Bus Lines however was rated 1.9 stars and it is 84% greater than other in category.

BoltBus and Peter Pan Bus Lines Rating Details

Customer service
1.5 (50 reviews)
1.5 (26 reviews)
Reviewer's quote

...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

Bowman W

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

Brian
Product or Service Quality
1.7 (47 reviews)
1.7 (23 reviews)
Reviewer's quote

...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

Dianne

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

Claudia M
Exchange, Refund and Cancellation Policy
1.6 (42 reviews)
1.9 (21 reviews)
Reviewer's quote

...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

Kenon

...The agent never mentioned that there was NO REFUND and 2. There was NO mention of no refunds on my actual ticket. It was very obvious as well as clear,that I wasnt a frequent traveler...

Cynthia R

BoltBus and Peter Pan Bus Lines Pros and Cons

Pros
  • Price
  • Convenience
  • Prices
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
Cons
  • Late arrival
  • Rude supervisor
  • Rude driver
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service

BoltBus and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

Boltbus is # 1 for me

5

Bus was clean driver very professional nice and smooth ride.

BoltBus and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

BoltBus and Peter Pan Bus Lines Latest Reviews

Recent published reviews
2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

Read all 140 reviews

My name is Stephen and I boarded the PETER Pan Bus from Boston to NewYork on 3rd May 2020 departing Boston at 1pm. Since...

Read all 58 reviews

BoltBus and Peter Pan Bus Lines Products and Services

Most reviewed product and services
  • Boltbus Bus Service (57 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)