PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and BoltBus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
BoltBus

Megabus and BoltBus Overview

Total reviews 2921 139
Company responses 0 0
Issues resolved 4 0

Megabus and BoltBus Consumer Ratings

Rank
59 out of 455 in Transport category
92 out of 455 in Transport category
Customer service
54 in category
61 in category
Product or Service Quality
51 in category
69 in category
Price Affordability
22 in category
52 in category
Exchange, Refund and Cancellation Policy
55 in category
53 in category

Megabus and BoltBus Rating Details

Customer service
1.6 (1001 reviews)
1.5 (50 reviews)
Reviewer's quote

...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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Product or Service Quality
1.9 (921 reviews)
1.7 (47 reviews)
Reviewer's quote

...In general, I am very pleased and thank you with your service!..

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...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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Price Affordability
3.1 (877 reviews)
2.8 (35 reviews)
Reviewer's quote

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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I have taken Bolt bus several times before and it was okay (for the price). This time the bus broke down just north of NY on its way to Boston. It not only took them 3 hrs to get a new bus but meanwhile customer service was telling BS about when to expect the bus or why it wasn't there yet any time...

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Exchange, Refund and Cancellation Policy
1.6 (871 reviews)
1.6 (42 reviews)
Reviewer's quote

Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk..

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...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

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Megabus and BoltBus Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Price
  • Convenience
  • Prices
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Late arrival
  • Rude supervisor
  • Rude driver

Megabus and BoltBus Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Boltbus is # 1 for me

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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Megabus and BoltBus Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

My experience was horrible on the bolt bus, the ride was really rude to the passengers. At the rest stop he almost left...

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Megabus and BoltBus Latest Reviews

Recent published reviews
No votes

Didnt get a reservation reservation but the money was taken from my account

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2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

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1

I just had an unpleasant time with your company! My 15-year-old son always travels from Orlando to Miami with his Mega...

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No votes

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and...

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Megabus and BoltBus Products and Services

Most reviewed product and services
  • Megabus Bus Service (1071 reviews)
  • Megabus Bus Ticket Booking (152 reviews)
  • Megabus Vehicle Driver (135 reviews)
  • Boltbus Bus Service (56 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)