PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and BoltBus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
BoltBus

Megabus and BoltBus Overview

Total reviews
2959
140
Company responses
0
0
Issues resolved
4
0

Megabus and BoltBus Consumer Ratings

Rank
44 out of 430 in Transport category
83 out of 430 in Transport category
Customer service
41 in category
47 in category
Product or Service Quality
39 in category
54 in category
Price Affordability
21 in category
45 in category
Exchange, Refund and Cancellation Policy
47 in category
45 in category

Megabus and BoltBus Rating Details

Customer service
1.6 (1002 reviews)
1.5 (50 reviews)
Reviewer's quote

...Called customer service and was on hold for hours. Talked to five reps. No resolve due to Covid to change my date on my ticket...

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...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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Product or Service Quality
1.9 (912 reviews)
1.7 (47 reviews)
Reviewer's quote

i called megabus customer service to cancel a reservation because of the coronavirus pandemic. the representative i spoke with was rude &;;;;;;;;;;;;; kept talking over me. they won't issue a refund...

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...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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Price Affordability
3.1 (873 reviews)
2.8 (35 reviews)
Reviewer's quote

...I went into rebook ("forgot" to select 2 passengers, but did select my same two seats on both the up and back legs) Plugged in the first code, brought the price down, pluged in the second code brought price down to $0, left wondering about the third code. Finish checkout to realize I only got one ticket Tried booking 2nd ticket but only last code valid now and that left $15 remaining to be paid by card. Called Customer Support but ended up hitting the "Pay" button while waiting for...

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I have taken Bolt bus several times before and it was okay (for the price). This time the bus broke down just north of NY on its way to Boston. It not only took them 3 hrs to get a new bus but meanwhile customer service was telling BS about when to expect the bus or why it wasn't there yet any time...

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Exchange, Refund and Cancellation Policy
1.6 (870 reviews)
1.6 (42 reviews)
Reviewer's quote

Pls just REFUND ALL MONIES PAID for order #A12PFFY ALWAYS HAPPY WITH SERVICE MEGABUS CANCELLED DUE TO CORONAVIRUS..

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...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

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Megabus and BoltBus Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Price
  • Convenience
  • Prices
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Late arrival
  • Rude supervisor
  • Rude driver

Megabus and BoltBus Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Boltbus is # 1 for me

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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Megabus and BoltBus Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

My experience was horrible on the bolt bus, the ride was really rude to the passengers. At the rest stop he almost left...

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Megabus and BoltBus Latest Reviews

Recent published reviews
2.2

I want to cancel my reservation for my trip
The reservation # is
30-8250-053020-M85-0745-LAK-FMY

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2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

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No votes

How can I find my Already purchased ticket online I cant seem to find it I think I mightve accidentally erased it

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No votes

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and...

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Megabus and BoltBus Products and Services

Most reviewed product and services
  • Megabus Bus Service (1092 reviews)
  • Megabus Customer Care (331 reviews)
  • Megabus Bus Ticket Booking (159 reviews)
  • Boltbus Bus Service (57 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)