PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and BoltBus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
2.1
BoltBus
1.8
Megabus
BoltBus

Megabus and BoltBus Overview

Total reviews 2950 140
Company responses 0 0
Issues resolved 4 0

Megabus and BoltBus Consumer Ratings

Rank
61 out of 461 in Transport category
96 out of 461 in Transport category
Customer service
52 in category
61 in category
Product or Service Quality
56 in category
69 in category
Price Affordability
25 in category
54 in category
Exchange, Refund and Cancellation Policy
57 in category
54 in category

Megabus and BoltBus Rating Details

Customer service
1.6 (1009 reviews)
1.5 (50 reviews)
Reviewer's quote

I spoke with customer service 3 times and each time they told me they could not track my bus and to call back in 10-15 minutes. Another bus did arrive and the driver yelled at another customer and said that those of us with 6pm tickets would not be allowed on his bus because it was supposed to...

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...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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Product or Service Quality
1.9 (926 reviews)
1.7 (47 reviews)
Reviewer's quote

...This service sucks!!! Use another bus service!!! They dont give refunds and they dont give credits!!! Its not my fault my relative died!!!! And one of the customer service operators was rude asf!!! Never again...

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...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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Price Affordability
3.1 (883 reviews)
2.8 (35 reviews)
Reviewer's quote

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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I have taken Bolt bus several times before and it was okay (for the price). This time the bus broke down just north of NY on its way to Boston. It not only took them 3 hrs to get a new bus but meanwhile customer service was telling BS about when to expect the bus or why it wasn't there yet any time...

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Exchange, Refund and Cancellation Policy
1.6 (874 reviews)
1.6 (42 reviews)
Reviewer's quote

Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk..

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...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

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Megabus and BoltBus Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Price
  • Convenience
  • Prices
Cons
  • Poor customer service
  • Refund policy
  • Rude driver
  • Late arrival
  • Rude supervisor
  • Rude driver

Megabus and BoltBus Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Boltbus is # 1 for me

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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Megabus and BoltBus Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

My experience was horrible on the bolt bus, the ride was really rude to the passengers. At the rest stop he almost left...

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Megabus and BoltBus Latest Reviews

Recent published reviews
No votes

Wanted to know is the mega bus not coming out of downtown Dallas anymore.. I dont want to To take the one in Grand...

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No votes

Because I paid for tickets on Friday and haven't emailed an Itinerary and I have a 1215 ride from Seattle to Portland

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No votes

I purchased a ticket n was never giving a confirmation. I went to call customer, let me tell you. Y'all need to do...

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2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

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