PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BoltBus and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BoltBus
1.8
Megabus
2.1
BoltBus
Megabus

BoltBus and Megabus Overview

Total reviews 139 2926
Company responses 0 0
Issues resolved 0 4

BoltBus and Megabus Consumer Ratings

Rank
95 out of 432 in Transport category
60 out of 432 in Transport category
Customer service
58 in category
No votes
Product or Service Quality
69 in category
No votes
Exchange, Refund and Cancellation Policy
53 in category
No votes
Website
57 in category
No votes

BoltBus and Megabus Rating Details

Customer service
1.5 (50 reviews)
No votes
Reviewer's quote

...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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Product or Service Quality
1.7 (47 reviews)
No votes
Reviewer's quote

...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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...In general, I am very pleased and thank you with your service!..

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Exchange, Refund and Cancellation Policy
1.6 (42 reviews)
No votes
Reviewer's quote

...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

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Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk..

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Website
2.1 (40 reviews)
No votes
Reviewer's quote

Hated it, the website contract link is broken and the onboard Wi-Fi is down can't even load the page to complain, and I'm not going to call with the customer services complaints I'm seeing online. Bolt bus is just a badly done rebranding of greyhound, save yourself the pain stay home and hurt...

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Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

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BoltBus and Megabus Pros and Cons

Pros
  • Price
  • Convenience
  • Prices
  • Price
  • Price range
  • Safe driving
Cons
  • Late arrival
  • Rude supervisor
  • Rude driver
  • Poor customer service
  • Rude driver
  • Refund policy

BoltBus and Megabus Most Positive Reviews

Top rated reviews
5

Boltbus is # 1 for me

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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BoltBus and Megabus Most Critical Reviews

Lowest rated reviews
1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

My experience was horrible on the bolt bus, the ride was really rude to the passengers. At the rest stop he almost left...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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BoltBus and Megabus Latest Reviews

Recent published reviews
2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

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No votes

I'm not a pissed customer. I have no complaints against Megabus. They were on time And the customer service was...

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No votes

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and...

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No votes

Attention hello I am MS Rosie jemison I book reservation for a bus ticket on Jan 12 2021 look at my paper and call the...

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BoltBus and Megabus Products and Services

Most reviewed product and services
  • Boltbus Bus Service (56 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)
  • Megabus Bus Service (1071 reviews)
  • Megabus Bus Ticket Booking (152 reviews)
  • Megabus Vehicle Driver (135 reviews)