BoltBus vs Megabus: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BoltBus and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

BoltBus

1.8

Megabus

2.1

BoltBus

Megabus

BoltBus and Megabus Overview

Total reviews

140

2903

Company responses

Issues resolved

Megabus was first mentioned on PissedConsumer on Aug 4, 2008 and since then this brand received 2903 reviews. It is 2763 reviews more than BoltBus received since Jun 25, 2011.

BoltBus and Megabus Consumer Ratings

Rank

71 out of 572 in Transport category

41 out of 572 in Transport category

Customer service

38 in category

30 in category

Product or Service Quality

46 in category

33 in category

Exchange, Refund and Cancellation Policy

40 in category

42 in category

According to consumer ratings and reviews, Megabus ranks 30 points higher in the Transport category than BoltBus. People gave BoltBus 1.5 stars for Customer service criterion in Transport category and it is 154 points higher than the worst rated brand in this category. At the same time, Megabus was rated 1.6 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Megabus has a higher rating than BoltBus. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave BoltBus 1.6 stars and it is 79% greater than other in category. Megabus however was rated 1.6 stars and it is 78% greater than other in category.

BoltBus and Megabus Rating Details

Customer service

1.5 (50 reviews)

1.6 (977 reviews)

Reviewer's quote

...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

Bowman W

...called customer service. they said the bus came. several other people were here waiting for the bus...

Jemaine

Product or Service Quality

1.7 (47 reviews)

1.9 (890 reviews)

Reviewer's quote

...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

Dianne

...still at the Terminal, The UNBELIEVABLE HAPPENS!! The DRIVER SEES ME, CLOSES THE DOOR, BACKS AWAY, AND PULLS OFF, NEARLY RUNNING ME OVER!! I called Customer Service Who Made This GOD AWFUL EXPERIENCE EVEN WORSE, I Explained what happened, the agent told Me, Per The Policy if The Driver sees fit to Leave, that’s His Rite and My Ticket is no good at...

Libni

Exchange, Refund and Cancellation Policy

1.6 (42 reviews)

1.6 (852 reviews)

Reviewer's quote

...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

Kenon

...I got a refund for the outbound trip but need to be refunded for my return trip. Reservation Number: 10/12-8469-122919-M11R-1530-SFR-LOS..

PissedConsumer1743493

BoltBus and Megabus Pros and Cons

Pros

Price
Convenience
Prices

Price
Price range
Safe driving

Cons

Late arrival
Rude supervisor
Rude driver

Poor customer service
Rude driver
Refund policy

BoltBus and Megabus Most Positive Reviews

Top rated reviews

Boltbus is # 1 for me

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

BoltBus and Megabus Most Critical Reviews

Lowest rated reviews

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

BoltBus and Megabus Latest Reviews

Recent published reviews

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

Read all 140 reviews

I book a ticket on line and they took money off my card and didn't give me a ticket number I booked a ticket online.

Read all 2903 reviews

BoltBus and Megabus Products and Services

Most reviewed product and services

Boltbus Bus Service (57 reviews)
Boltbus Vehicle Driver (16 reviews)
Boltbus Sanitary Conditions (3 reviews)

Megabus Bus Service (1085 reviews)
Megabus Customer Care (323 reviews)
Megabus Bus Ticket Booking (156 reviews)

How would you compare BoltBus vs Megabus?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Anonymous Shari May 21, 2017 #1331054

They're both horrible lately but at least Megabus never put my life at risk! They never allowed an old broken down bus to go out, knowing BG it had electrical problems.

They never stranded passengers in the middle of nowhere with lie after lie. If you are deciding take Megabus.

0 0