BoltBus vs Megabus: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BoltBus and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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BoltBus

1.8

Megabus

2.1

BoltBus

Megabus

BoltBus and Megabus Overview

Total reviews

140

2869

Company responses

Issues resolved

Megabus was first mentioned on PissedConsumer on Aug 4, 2008 and since then this brand received 2869 reviews. It is 2729 reviews more than BoltBus received since Jun 25, 2011.

BoltBus and Megabus Consumer Ratings

Rank

68 out of 620 in Transport category

39 out of 620 in Transport category

Customer service

37 in category

30 in category

Product or Service Quality

46 in category

33 in category

Exchange, Refund and Cancellation Policy

38 in category

39 in category

According to consumer ratings and reviews, Megabus ranks 29 points higher in the Transport category than BoltBus. People gave BoltBus 1.5 stars for Customer service criterion in Transport category and it is 154 points higher than the worst rated brand in this category. At the same time, Megabus was rated 1.6 stars for Customer service criterion in this category and it is 161 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Megabus has a higher rating than BoltBus. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave BoltBus 1.6 stars and it is 80% greater than other in category. Megabus however was rated 1.6 stars and it is 80% greater than other in category.

BoltBus and Megabus Rating Details

Customer service

1.5 (50 reviews)

1.6 (962 reviews)

Reviewer's quote

That is just plain bad service. If you know that it's going to take longer, then you shouldn't be advertising the ride as taking 4 hours and fifteen minutes. The drivers showed no urgency to get us where we needed to be on time and, even though we were late, and we sat around in Baltimore while...

PissedConsumer1430162

...The Bus still at the Terminal, The UNBELIEVABLE HAPPENS!! The DRIVER SEES ME, CLOSES THE DOOR, BACKS AWAY, AND PULLS OFF, NEARLY RUNNING ME OVER!! I called Customer Service Who Made This GOD AWFUL EXPERIENCE EVEN WORSE, I Explained what happened, the agent told Me, Per The Policy if The Driver sees fit to Leave, that’s His Rite and My...

Libni

Product or Service Quality

1.7 (47 reviews)

1.9 (880 reviews)

Reviewer's quote

I was on a bus from New Haven to Boston with no AC today (14:15). It was above 100 degrees inside the bus for the entire 2 hours 15 minute drive.A few passengers have told the driver that the bus was very hot but he simply said there is nothing he could do. The driver refused to call for help and...

Sharon C

I had a trip i cancelled and megabus rescheduled it on a date i cannt use they refuse to refund me and tryi g to make me pay a additional fee to change to a day i may not use

PissedConsumer1723088

Exchange, Refund and Cancellation Policy

1.6 (42 reviews)

1.6 (840 reviews)

Reviewer's quote

I tried calling customer service but was told the tickets expired the day after (that would have been the 17th - today is Monday the 19th - and are not refundable. In addition to that scam, here's a few fun facts about the ride home: 1) had to pull over about 15 minutes into the ride so the driver...

PissedConsumer1193034

...I want a refund. I was supposed to reach Orlando by 5:30 and I won't be arriving there until at least 11 pm. No reason for this...

Jessica D

BoltBus and Megabus Pros and Cons

Pros

Price
Convenience
Prices

Price
Price range
Safe driving

Cons

Late arrival
Rude supervisor
Rude driver

Poor customer service
Rude driver
Refund policy

BoltBus and Megabus Most Positive Reviews

Top rated reviews

Boltbus is # 1 for me

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

BoltBus and Megabus Most Critical Reviews

Lowest rated reviews

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

BoltBus and Megabus Latest Reviews

Recent published reviews

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

Read all 140 reviews

Don’t see the bus for 2 hours

Read all 2869 reviews

BoltBus and Megabus Products and Services

Most reviewed product and services

Boltbus Bus Service (57 reviews)
Boltbus Vehicle Driver (16 reviews)
Boltbus Sanitary Conditions (3 reviews)

Megabus Bus Service (1073 reviews)
Megabus Customer Care (321 reviews)
Megabus Bus Ticket Booking (153 reviews)

How would you compare BoltBus vs Megabus?

Customer service

Product or Service Quality

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Anonymous Shari May 21, 2017 #1331054

They're both horrible lately but at least Megabus never put my life at risk! They never allowed an old broken down bus to go out, knowing BG it had electrical problems.

They never stranded passengers in the middle of nowhere with lie after lie. If you are deciding take Megabus.

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