PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BoltBus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.





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BoltBus and Greyhound Overview

Total reviews
Company responses
Issues resolved

Greyhound was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 906 reviews. It is 766 reviews more than BoltBus received since Jun 25, 2011.

BoltBus and Greyhound Consumer Ratings

71 out of 572 in Transport category
77 out of 572 in Transport category
Customer service
38 in category
52 in category
Product or Service Quality
46 in category
66 in category
Exchange, Refund and Cancellation Policy
40 in category
51 in category

According to consumer ratings and reviews, BoltBus ranks 6 points higher in the Transport category than Greyhound. People gave BoltBus 1.5 stars for Customer service criterion in Transport category and it is 154 points higher than the worst rated brand in this category. At the same time, Greyhound was rated 1.3 stars for Customer service criterion in this category and it is 140 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that BoltBus has a higher rating than Greyhound. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave BoltBus 1.6 stars and it is 79% greater than other in category. Greyhound however was rated 1.4 stars and it is 73% greater than other in category.

BoltBus and Greyhound Rating Details

Customer service
1.5 (50 reviews)
1.3 (304 reviews)
Reviewer's quote

...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

Bowman W

...I have checked in with Customer Service again, after 24 hours, and it NOW says that it departed on time, which is not fair or TRUE. It was input falsely. I do not agree with this method of 24 hours, as it was raining yesterday, so they very much could have made it on time...

Ikira P
Product or Service Quality
1.7 (47 reviews)
1.4 (277 reviews)
Reviewer's quote

...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..


I also have a service dog since the accident has now caused seizures and he alerts me when he knows i am going to have one so i can sit down and not harm myself. As i hope you can tell, i communicate very well, as long as speech isnt involved. I consider myself smart enough to know when something...

Exchange, Refund and Cancellation Policy
1.6 (42 reviews)
1.4 (258 reviews)
Reviewer's quote

...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..


...clean it, All they did was spray in the bus but nothing was cleaned the smell was like We are sitting in the toilet all of us with no option for air or any exchange of air. When mention to the driver he was laughing and said it’s always like that’s a greyhound...


BoltBus and Greyhound Pros and Cons

  • Price
  • Convenience
  • Prices
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Late arrival
  • Rude supervisor
  • Rude driver
  • Customer service
  • Bad service
  • Worst costumer service ever

BoltBus and Greyhound Most Positive Reviews

Top rated reviews

Boltbus is # 1 for me


On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

BoltBus and Greyhound Most Critical Reviews

Lowest rated reviews

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...


I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

BoltBus and Greyhound Latest Reviews

Recent published reviews

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

Read all 140 reviews

They lost my daughters luggage. I was told we had to wait 3 months to file a claim. From the very start of contacting...

Read all 906 reviews

BoltBus and Greyhound Products and Services

Most reviewed product and services
  • Boltbus Bus Service (57 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)
  • Greyhound Bus Service (434 reviews)
  • Greyhound Customer Care (58 reviews)
  • Greyhound Vehicle Driver (52 reviews)