PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BoltBus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BoltBus
Greyhound

BoltBus and Greyhound Overview

Total reviews 139 975
Company responses 0 0
Issues resolved 0 3

BoltBus and Greyhound Consumer Ratings

Rank
93 out of 456 in Transport category
101 out of 456 in Transport category
Customer service
60 in category
82 in category
Product or Service Quality
68 in category
98 in category
Exchange, Refund and Cancellation Policy
52 in category
76 in category
Website
61 in category
86 in category

BoltBus and Greyhound Rating Details

Customer service
1.5 (50 reviews)
1.3 (331 reviews)
Reviewer's quote

...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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...There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th...

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Product or Service Quality
1.7 (47 reviews)
1.4 (301 reviews)
Reviewer's quote

...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

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Exchange, Refund and Cancellation Policy
1.6 (42 reviews)
1.4 (277 reviews)
Reviewer's quote

...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

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On the day my son was supposed to return home I was told that he couldnt because he was under age I understood that they wouldnt refund my ticket for me to come way to Texas from Baton Rouge that night and it was also rude to my 15-year-old son at the Texas location they refuse to put him on the...

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Website
2.1 (40 reviews)
2 (279 reviews)
Reviewer's quote

Hated it, the website contract link is broken and the onboard Wi-Fi is down can't even load the page to complain, and I'm not going to call with the customer services complaints I'm seeing online. Bolt bus is just a badly done rebranding of greyhound, save yourself the pain stay home and hurt...

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Is this a legit website complaint because the name sounds a little funny? Or is this just some junk mail that I should delete? Your probably not helpful so I'm sure that I'm wasting my time any way..

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BoltBus and Greyhound Pros and Cons

Pros
  • Price
  • Convenience
  • Prices
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
Cons
  • Late arrival
  • Rude supervisor
  • Rude driver
  • Customer service
  • Bad service
  • Worst costumer service ever

BoltBus and Greyhound Most Positive Reviews

Top rated reviews
5

Boltbus is # 1 for me

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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BoltBus and Greyhound Most Critical Reviews

Lowest rated reviews
1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

My experience was horrible on the bolt bus, the ride was really rude to the passengers. At the rest stop he almost left...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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BoltBus and Greyhound Latest Reviews

Recent published reviews
2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

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1

They won't give me a refund, or let me talk to a person. They only allow you to email.

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No votes

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and...

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1.8

Bus left 45 minutes early, I have camera footage to provide the book left early and I arrived at the bus stop 30...

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BoltBus and Greyhound Products and Services

Most reviewed product and services
  • Boltbus Bus Service (56 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)
  • Greyhound Bus Service (439 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (44 reviews)