PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and BoltBus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
2.1
BoltBus
1.8
Megabus
BoltBus

Megabus and BoltBus Overview

Total reviews 3129 144
Company responses 0 0
Issues resolved 7 0

Megabus and BoltBus Consumer Ratings

Rank
18 out of 135 in Buses category
27 out of 135 in Buses category
Customer service
15 in category
20 in category
Product or Service Quality
11 in category
17 in category
Price Affordability
8 in category
14 in category
Exchange, Refund and Cancellation Policy
22 in category
21 in category

Megabus and BoltBus Rating Details

Customer service
1.6
(1050 reviews)
1.5
(50 reviews)
Reviewer's quote

...We had to call customer service to figure out why the bus was so late. It wouldve been better if they notified me earlier..

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...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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Product or Service Quality
1.9
(957 reviews)
1.7
(47 reviews)
Reviewer's quote

...the seats are so uncomfortable and so dirty and customer service is awful so is tge refund policy..

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...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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Price Affordability
3.1
(925 reviews)
2.8
(35 reviews)
Reviewer's quote

The policy on transferring reservations needs to be more accessible and should have some provisions that will prevent customers from losing out on the full price of a missed excursion. It seems as if Megabus is only out to make money in a subtle predatory manner as opposed to securing lifelong...

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I have taken Bolt bus several times before and it was okay (for the price). This time the bus broke down just north of NY on its way to Boston. It not only took them 3 hrs to get a new bus but meanwhile customer service was telling BS about when to expect the bus or why it wasn't there yet any time...

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Exchange, Refund and Cancellation Policy
1.6
(912 reviews)
1.6
(42 reviews)
Reviewer's quote

Nothing on the website saying the carry on bag couldnt have wheels Driver was incredibly rude, short-tempered, and kept saying that he doesn't need to follow policy. He was unwilling to listen or help provide a solution except for leave the bag here. He kept stating hes been working here for 40...

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...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

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Megabus and BoltBus Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Price
  • Convenience
  • Prices
Cons
  • Poor customer service
  • Refund policy
  • Rude driver
  • Late arrival
  • Rude supervisor
  • Rude driver

Megabus and BoltBus Most Positive Reviews

Top rated reviews
5

I had a resetvation for8/8/15 to columbus the bus that was the one i was to board said atlanta i need a refund...

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5

Boltbus is # 1 for me

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5

I was able to talk to this man who helped me a lot thank you so much! I did not realize it I could come to and from...

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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Megabus and BoltBus Most Critical Reviews

Lowest rated reviews
1

Idella Corley - Megabus is horrible! My daughter booked a reservation to travel from New Orleans, LA to Atlanta, GA (8...

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1

I just ride the bus from Bellingham to Seattle, the driver was obviously used to hauling hay because all he seamed able...

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1

my 17-year-old daughter was booked on the 10:30 AM mega bus out of San Jose California to arrive into Burbank. The...

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1

I had a reservation for Bolt Bus leaving New York City on 10/15/14 leaving at 6:45PM. As required I arrived 20 minutes...

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Megabus and BoltBus Latest Reviews

Recent published reviews
No votes

I have not been able to contact anyone yet to inquire about which bus to take or where to take it from

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No votes

Because i need some answers about the charge on my credit card if they have to subscriptions one for $9 and I believe...

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3

I was coming from Baltimore Md to NYC and my speaker was still on the bus and it left.
Res#49-1686-****24-m21r-2240-bal-n...

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No votes

I tried to make reservations on Bolt Bus. The server at Bolt Bus kept freezing and changing reservations.
I have been cha...

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