PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Craftsman and Bolens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Craftsman
Bolens

Craftsman and Bolens Overview

Total reviews
99
106
Company responses
0
0
Issues resolved
0
0

Craftsman and Bolens Consumer Ratings

Rank
120 out of 931 in Equipment category
80 out of 532 in Landscaping and Gardening category
Product or Service Quality
96 in category
65 in category
Value for money
80 in category
56 in category
Customer service
66 in category
63 in category
Website
146 in category
83 in category

Craftsman and Bolens Rating Details

Product or Service Quality
1.8 (43 reviews)
1.4 (39 reviews)
Reviewer's quote

...Still was expected to pay for repairs Craftsman customer service refused to help. Would avoid buying Craftsman products!..

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...who is disabled and dying could not take it back So we tried to take it back to lowes and were yelled at embarrassed and so humiliated at lowes customer service counter So we lost 130 dollars on defective equipment and practically told to leave the store, This is your product and this is how the company who sells it treats...

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Value for money
2.2 (42 reviews)
1.6 (34 reviews)
Reviewer's quote

...Folks, save your money and time and shop elsewhere. I am sure there is a local store that sell Toro, Torybilt, Honda, etc. that will actually service you when it is needed...

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I bought a bolens weedeater about four months ago it seemed to be pretty good for the money. The sixth time i went to use it the pull rope pulled out and will not go back in . A person would think for the money paid they would be built better !!!!! So all i can say is ( WHY ) Lesson learned..

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Customer service
1.8 (39 reviews)
1.5 (29 reviews)
Reviewer's quote

You have one Customer Service number!! I have been on hold for 2 hours because a self-propelled lawnmower is not working and it's only 2 months old!!!! THIS IS NOT CUSTOMER SERVICE!!!! CRAFTSMAN SHOULD BE HISTORY IN MY BOOK..

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...Customer service is just a recording. Closest service is 20 miles. Appears other people having same problems with MTD products...

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Website
2 (38 reviews)
1.8 (29 reviews)
Reviewer's quote

...Sent e-mail via customer website and provided original ticket number. No callback..

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...Bolens' website has no email contact and their Facebook page does not allow comments. Obviously, they don't care about customer satisfaction. So I would advise that no one buy a Bolens product...

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Craftsman and Bolens Pros and Cons

Pros
  • Warranty plan
  • Warranty and pricing
  • Price
  • Price is good
  • Price
  • No pros
Cons
  • Terrible customer service and lack of response
  • Terrible customer service
  • Steering was horrible to turn and drive
  • Quality and warranty service
  • Product that will not run or stay running
  • Will not run right out of box

Craftsman and Bolens Most Positive Reviews

Top rated reviews
5

Craftsman lawn mower in general..Never ever had a problem with any mowers.I repair small engines for a living. They have...

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4.8

Who is Bolens manufacturer.? And what country made at.....

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5

Ive been promised free tool samples from Get It Free for doing surveys and as of yet have received nothing. They said...

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4

I was mowing my lawn today 4/8/2019.I finished the back yard and was approximately 25% finished with the front,when I...

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Craftsman and Bolens Most Critical Reviews

Lowest rated reviews
1

I’m trying to replace tools but there is not phone number for Craftsman. They’re all for sears and sears employees are...

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1

I bought a Bolens Bl 160 *** eater and after one summer of use it keeps flooding out. The carb adjustments are designed...

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1

As per the Recall for Craftsman Leaf blower for Fire Hazard, I sent my Leaf Blower to Craftsman as per their instruction...

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1

I have a BL 110 string trimmer. It is the second Bolens product I have owned. After a few months, it developed an issu...

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Craftsman and Bolens Latest Reviews

Recent published reviews
No votes

I lost my key to my toolbox the number on the toolbox is 8157 trying to get a key so I can get into my toolbox

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No votes

This useless stick of metal is junk! Vibrates the shaft off, handle bolts and string head. Lets not mention the primer...

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No votes

Just bought a craftsman lawn mower with a Briggs and Stratton engine and its very hard to start. Its take multiple...

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No votes

It no longer works . After having alittle over 90 days

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Craftsman and Bolens Products and Services

Most reviewed product and services
  • Craftsman Lawn Mower (21 reviews)
  • Craftsman Pressure Washer (6 reviews)
  • Craftsman String Trimmer (5 reviews)
  • Bolens Bl110 String Trimmer (16 reviews)
  • Bolens Leaf Blower (16 reviews)
  • Bolens Bl160 String Trimmer (12 reviews)