PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bodum and Oster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bodum
Oster

Bodum and Oster Overview

Total reviews
62
85
Company responses
0
0
Issues resolved
0
2

Bodum and Oster Consumer Ratings

Rank
770 out of 3044 in E-commerce category
29 out of 259 in Kitchen and Cooking category
Customer service
463 in category
34 in category
Product or Service Quality
491 in category
41 in category
Exchange, Refund and Cancellation Policy
376 in category
37 in category
Website
581 in category
33 in category

Bodum and Oster Rating Details

Customer service
1 (23 reviews)
1.4 (39 reviews)
Reviewer's quote

...I have emailed repeatedly, looked everywhere on their website for customer service, phone number, etc. Nothing. So they have literally stolen $29...

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No problems customer service helped me..

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Product or Service Quality
1.1 (19 reviews)
1.1 (29 reviews)
Reviewer's quote

Horrible customer service. We have pictures of the rusted body, and glass if chambord French press, and they deny this is possible (we agree, we have never seen rust stains on glass before), then in the same sentence state that because its been over a year since purchase, they are not liable. They...

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Over 6 phone calls / hours of incompetent service and hung up on being on hold. Worst Co. I have ever worked with..

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Exchange, Refund and Cancellation Policy
1.2 (19 reviews)
1.1 (29 reviews)
Reviewer's quote

I ordered online, received confirmation, my account was charged and when they were unable to deliver my order they never refunded me! Customer service is unreachable and when i'm "lucky" enough to get their attention they just say they won't refund me until the products I've ordered are back at the...

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My microwave was covered with warranty and they said they would send paperwork for refund and to provide info on sending back cord and never sent 4 months ago by the manager. Called again and the said it was on the way. Called a 3rd time and rep said now it is past warranty and can't be refunded...

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Website
1.6 (17 reviews)
1.9 (29 reviews)
Reviewer's quote

Phone number is bogus!! Can not get a hold of any one to ask of a specific item, which shows up on their website...

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Customer service said I couldn't purchase the lid separately, although on their customer review website they tell the consumers with this problem to call them to resolve the matter. That all sounds great, but for what? I don't need to call to be told I have to purchase the entire kit again just to...

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Bodum and Oster Pros and Cons

Pros
  • Design
  • Simple
  • Great design
  • Unique designs
  • Good product
  • Blender are great product
Cons
  • Poor customer service
  • Very poor over all
  • Build quality
  • Customer service
  • Sitting on hold for hours
  • Defective products lack of customer service

Bodum and Oster Most Positive Reviews

Top rated reviews
3.3

I have purchased a number of these mugs mostly because of their beautiful 'design' - they make the perfect gift....

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5

Hi,my name is purnima shah.when I got married in 1979,we got Oster blender in a wedding gift. Same blender i am still...

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No votes
5

The clippers are great, I just would like to know if I can get #.5,#1,#1.5,&;;;;;;;;;;;;;;; #2 guide combs for the...

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Bodum and Oster Most Critical Reviews

Lowest rated reviews
1

Bodum Water Kettle – malfunction: super-hot grip and the company is not taking it back without a receipt.
I got married...

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1

It lights up but it won't turn on and off in time won't change

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1

I had 2 tea pots in a last year and a half and both were cracked by hot water( I was sure this is ment to be for brewing...

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1

I ordered an item on Black Friday. I used the code that would get me a discount. The Oster website accepted the code...

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Bodum and Oster Latest Reviews

Recent published reviews
2.3

We had a simple customer support request - we wanted to buy a replacement part, it was out of stock, and we wanted to...

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5

The "large food pusher" part for my Oster food processor cracked. Do you have a replacement part I can purchase?
Also, my...

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No votes

I received a set of coffee mugs and tumblers as a gift for our beach house. We just arrived at the house after being gon...

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1.4

We are able to clean the top and get the burn marks off!! VERY DISAPPOINTING with the grill because we use themALL the...

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Bodum and Oster Products and Services

Most reviewed product and services
  • Bodum Customer Care (11 reviews)
  • Bodum Shipping Service (5 reviews)
  • Bodum Coffee Maker (4 reviews)
  • Oster Blender (13 reviews)
  • Oster Oven (8 reviews)
  • Oster Roaster Oven (7 reviews)