PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Xpo Logistics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Xpo Logistics

Bobs Discount Furniture and Xpo Logistics Overview

Total reviews 1950 334
Company responses 0 0
Issues resolved 9 0

Bobs Discount Furniture and Xpo Logistics Consumer Ratings

Rank
295 out of 1532 in Furniture and Decor category
274 out of 1063 in Transportation and Logistics category
Customer service
219 in category
165 in category
Product or Service Quality
242 in category
167 in category
Reliability
205 in category
126 in category
Exchange, Refund and Cancellation Policy
211 in category
132 in category

Bobs Discount Furniture and Xpo Logistics Rating Details

Customer service
1.5 (466 reviews)
1.1 (197 reviews)
Reviewer's quote

Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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...The washer was not delivered and XPO customer service noted in there system that we were not home to receive the order. I am complaining because they are dishonest. They do not followup on issues...

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Product or Service Quality
1.6 (411 reviews)
1 (162 reviews)
Reviewer's quote

...What I hate the most is the poor customer service from Bobs Furniture. This is so frustrating. I need to know WHY I have to wait for 3 months when I was made assure that I would get it by August 31...

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Ordered a product and the company I ordered from shipped (on time as committed) using XPO. Took 1 week to drive the order across country and it has been sitting in local center for 2+ weeks. Local center doesn't answer customer calls, they roll to other centers in nearby counties who can't help you...

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Reliability
1.4 (387 reviews)
1 (168 reviews)
Reviewer's quote

Bob's never follow through with replacing my piece to the sleeper sofa and they never responded to me at all and it's been over one full year!

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They missed a delivery date. They called me the night before to give me the delivery window. I caked the morning of the scheduled delivery and spoke to someone named Sasa. I confirmed the delivery time. I took personal time off from work to be at home, and they failed to show. Nobody called to...

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Exchange, Refund and Cancellation Policy
1.4 (384 reviews)
1.1 (115 reviews)
Reviewer's quote

My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters just to get them to activate the refund and now I have to wait another three to five business days this is unacceptable y'all can come get the bed and give me all of my money back...

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I have no idea if a refund is indeed available, if he actually called to arrange it, or if the call (if one was made) was placed to Costco, Samsung, or XPO. At that point, I did not want an additional delay while the new washer was replaced, so I accepted the delivery of the washer with the promise...

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Bobs Discount Furniture and Xpo Logistics Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Horrendous
  • Unbelievably confusing and disorganized
  • Rediculous
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Lack of communication
  • Lack of responsibility
  • Customer service

Bobs Discount Furniture and Xpo Logistics Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

I'm checking to see if our company is setup as a carrier and to get access to loadboard

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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3.7

Got a invoice on 2/12 and it is due on 2/15 what? Called up and talked to accounts payable. Communication was horrible...

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Bobs Discount Furniture and Xpo Logistics Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I haven't seen a more pathetic delivery service than that offered by Ikea in partnership with XPO service. I paid 80$...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

We purchased a washer and dryer unit from Lowes. Simple you should think.
First let me say... I discovered delivery an...

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Bobs Discount Furniture and Xpo Logistics Latest Reviews

Recent published reviews
1

i ordered my son a bedroom set in august, the frame and mattress were finally scheduled to be delivered today, the...

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1

They missed a delivery date. They called me the night before to give me the delivery window. I caked the morning of the...

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4.3

This issue has been going on now since January, and in August they sent me the wrong furniture and now it sits in my...

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1.6

I purchased a Samsung Washer June 15, 20. XPO, the shipping company provided a delivery date of June 24, 2020. The item...

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Bobs Discount Furniture and Xpo Logistics Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (235 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • Xpo Logistics Delivery Service (184 reviews)
  • Xpo Logistics Home Delivery Service (43 reviews)
  • Xpo Logistics Vehicle Driver (28 reviews)