PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value City Furniture and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value City Furniture
Bobs Discount Furniture

Value City Furniture and Bobs Discount Furniture Overview

Total reviews
753
1894
Company responses
0
0
Issues resolved
2
9

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1894 reviews. It is 1141 reviews more than Value City Furniture received since Dec 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Value City Furniture customer support team and Bobs Discount Furniture customer service.

Value City Furniture and Bobs Discount Furniture Consumer Ratings

Rank
235 out of 1894 in Furniture and Decor category
264 out of 1894 in Furniture and Decor category
Customer service
181 in category
209 in category
Staff
216 in category
160 in category
Product or Service Quality
219 in category
224 in category

According to consumer ratings and reviews, Value City Furniture ranks 29 points higher in the Furniture and Decor category than Bobs Discount Furniture. People gave Value City Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 424 points higher than the worst rated brand in this category. At the same time, Bobs Discount Furniture was rated 1.5 stars for Customer service criterion in this category and it is 396 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bobs Discount Furniture has a higher rating than Value City Furniture. Regarding Product or Service Quality criterion, consumers gave Value City Furniture 1.6 stars and it is 64% greater than other in category. Bobs Discount Furniture however was rated 1.6 stars and it is 63% greater than other in category.

Value City Furniture and Bobs Discount Furniture Rating Details

Customer service
1.5 (212 reviews)
1.5 (438 reviews)
Reviewer's quote

This was awful customer service from Wendy the sales rep. at the Castleton store to the delivery manager. The delivery guy stood outside my home using profanity, he was inpatient on trying to get the delivery over...

Ronnie

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P
Staff
1.9 (184 reviews)
2 (384 reviews)
Reviewer's quote

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T
Product or Service Quality
1.6 (183 reviews)
1.6 (383 reviews)
Reviewer's quote

Bad service. Zero communication. Who ever delivered my stuff damaged my home...

Joe

Customer service will not help you . Managers will just keep apologizing but will not solve any issues..

PissedConsumer1737760

Value City Furniture and Bobs Discount Furniture Pros and Cons

Pros
  • Sales rep
  • Showroom display
  • Sale rep was great
  • Great sales team
  • Movers
  • Furniture
Cons
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service
  • Customer service
  • Delivery service
  • Service

Value City Furniture and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Value City Furniture and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Value City Furniture and Bobs Discount Furniture Latest Reviews

Recent published reviews
1

We purchased a couch at the Canton Ohio location and the experience has been terrible. We took the time you want to...

Read all 753 reviews
1

Rented a truck and drove to the warehouse in Taftville, CT and picked up my own furniture (sectional sofa and two accent...

Read all 1894 reviews

Value City Furniture and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (101 reviews)
  • Value City Furniture Customer Care (49 reviews)
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)