PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value City Furniture and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value City Furniture
Bobs Discount Furniture

Value City Furniture and Bobs Discount Furniture Overview

Total reviews
863
1932
Company responses
0
0
Issues resolved
2
9

Value City Furniture and Bobs Discount Furniture Consumer Ratings

Rank
292 out of 1499 in Furniture and Decor category
289 out of 1499 in Furniture and Decor category
Customer service
195 in category
218 in category
Product or Service Quality
237 in category
242 in category
Delivery Service
231 in category
267 in category
Reliability
172 in category
202 in category

Value City Furniture and Bobs Discount Furniture Rating Details

Customer service
1.5 (252 reviews)
1.5 (455 reviews)
Reviewer's quote

Your customer service phone line is out of service..

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...Customer service is a absolute joke. If you call you will wait an hour to talk to someone. They are so used to dealing with unsatisfied customers they will just hang up on you..

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Product or Service Quality
1.6 (218 reviews)
1.6 (400 reviews)
Reviewer's quote

...I refuse that the product it will not be the same. I want you sent me an exchange for the defective recliner. Im so dissatisfied and disappointed with the furniture..

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When they delivered it and paid extra for them to bring it into the house (rip off service), we noted 2 areas on the leather with small tears. The techs took photos at our request and told us they would alert management and they would be in contact with us. We of course never heard from anyone, but...

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Delivery Service
2 (207 reviews)
2 (368 reviews)
Reviewer's quote

for the delivery service that Value City contracts with told me to tell his guys to put the furniture back on the truck which I did exactly what he asked me to do, since Wendy mess up on my order(which I signed) we never had problems with shady sales rep. The store wanted to charge for a delivery...

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their delivery service utterly and pathetically refused to reschedule and threw me back into the awful call center queue for another round of hours of waiting and calls. finally requested a refund and instead of the person i got thru to processing it they threw it back to their store and i had to...

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Reliability
1.5 (206 reviews)
1.4 (379 reviews)
Reviewer's quote

Defective reclinerCostumer service no helpful

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I purchase a sectional. From Bob's two days after delivery it broke i contacted customer service tech came early and i missed the appointment i called and rescheduled and the virus happened. After 2 months of living with books under my sectional when things opened up i called and the tech came back...

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Value City Furniture and Bobs Discount Furniture Pros and Cons

Pros
  • Sales rep
  • Will never be back
  • Showroom display
  • Great sales team
  • Movers
  • Furniture
Cons
  • Quality of furniture
  • Rude customer service
  • Delivery service was a nightmare
  • Customer service
  • Delivery service
  • Service

Value City Furniture and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

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5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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Value City Furniture and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

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1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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Value City Furniture and Bobs Discount Furniture Latest Reviews

Recent published reviews
1

Never have been treated so bad

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1.2

I ordered a bedroom set 4 months ago and still do not have all of it. They have delivered furniture every 2 weeks and...

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3.1

Your customer service phone line is out of service.... this is ridiculous

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No votes

After owning the Malibu queen sleep chofa less than two months mattress was wet with black spots on the underside....

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Value City Furniture and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Value City Furniture Furniture Set (125 reviews)
  • Value City Furniture Sofa (111 reviews)
  • Value City Furniture Delivery Service (53 reviews)
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (232 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)