PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Value City Furniture

Bobs Discount Furniture and Value City Furniture Overview

Total reviews
1887
745
Company responses
0
0
Issues resolved
9
2

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1887 reviews. It is 1142 reviews more than Value City Furniture received since Dec 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bobs Discount Furniture customer support team and Value City Furniture customer service.

Bobs Discount Furniture and Value City Furniture Consumer Ratings

Rank
265 out of 2130 in Furniture and Decor category
235 out of 2130 in Furniture and Decor category
Customer service
204 in category
176 in category
Staff
155 in category
210 in category
Product or Service Quality
220 in category
215 in category

According to consumer ratings and reviews, Value City Furniture ranks 30 points higher in the Furniture and Decor category than Bobs Discount Furniture. People gave Bobs Discount Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 390 points higher than the worst rated brand in this category. At the same time, Value City Furniture was rated 1.6 stars for Customer service criterion in this category and it is 418 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bobs Discount Furniture has a higher rating than Value City Furniture. Regarding Product or Service Quality criterion, consumers gave Bobs Discount Furniture 1.6 stars and it is 63% greater than other in category. Value City Furniture however was rated 1.6 stars and it is 64% greater than other in category.

Bobs Discount Furniture and Value City Furniture Rating Details

Customer service
1.5 (435 reviews)
1.6 (209 reviews)
Reviewer's quote

Then I called customer service and they said send pictures of it. They looked at it and said "We are very sorry to hear of the concerns with your furniture. Unfortunately, the concern you are reporting is not consistent with a factory defect covered under your manufacturing warranty due to there...

STANLEY J

This was awful customer service from Wendy the sales rep. at the Castleton store to the delivery manager. The delivery guy stood outside my home using profanity, he was inpatient on trying to get the delivery over...

Ronnie
Staff
2 (381 reviews)
1.9 (183 reviews)
Reviewer's quote

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M
Product or Service Quality
1.6 (378 reviews)
1.6 (181 reviews)
Reviewer's quote

GreetingsI recently purchased the Mystic Bay bedroom set from your Hunt Valley store. I’ve been in your store several time but I’ve never taken advantage of the candy/ice cream section. This particular time I sampled the jellybeans and a couple pieces of hard candy. Let me tell you, I have never...

Kejuan

Bad service. Zero communication. Who ever delivered my stuff damaged my home...

Joe

Bobs Discount Furniture and Value City Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Sales rep
  • Showroom display
  • Selection
Cons
  • Customer service
  • Delivery service
  • Service
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service

Bobs Discount Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

Bobs Discount Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

Bobs Discount Furniture and Value City Furniture Latest Reviews

Recent published reviews
5

Greetings
I recently purchased the Mystic Bay bedroom set from your Hunt Valley store. I’ve been in your store several ti...

Read all 1887 reviews
1.8

I purchased a mattress slept on it over night couldn't get out the bed the mattress hurt my side and back so bad I have...

Read all 745 reviews

Bobs Discount Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (100 reviews)
  • Value City Furniture Customer Care (49 reviews)