PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Value City Furniture

Bobs Discount Furniture and Value City Furniture Overview

Total reviews
1915
827
Company responses
0
0
Issues resolved
9
2

Bobs Discount Furniture and Value City Furniture Consumer Ratings

Rank
284 out of 1481 in Furniture and Decor category
253 out of 1481 in Furniture and Decor category
Customer service
No votes
193 in category
Product or Service Quality
No votes
231 in category
Reliability
No votes
174 in category
Exchange, Refund and Cancellation Policy
No votes
174 in category

Bobs Discount Furniture and Value City Furniture Rating Details

Customer service
No votes
1.5 (234 reviews)
Reviewer's quote

Not only was I told the 10-year warranty was now void, which I think is illegal, but when I moved this week and somehow lost the remote customer service were not able to sell me a replacement remote because I'm not the original customer! Oh, and they also couldn't send the instructions so that I...

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Poor customer service. !!Furniture incorrect when delivered multiple times. !!Poor communication!!Will not answer the phone for furniture warranty!!!!!..

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Product or Service Quality
No votes
1.6 (202 reviews)
Reviewer's quote

...bed was not in stock so now my kids have no bed because I threw out the one they had expecting my delivery of my new furniture then he call and say oh the product is not available at the moment they sent me loaner bed rail and say to just use the mattress I was going to use for their beds till today they say they were...

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...WORSE CUSTOMER SERVICE EVER!!!!!!! I want a refund now..

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Reliability
No votes
1.5 (187 reviews)
Reviewer's quote

*** false advertising !!!!!!:angry: Said I order a bed then said 10 days later itwas

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The way I was treated by a store associate and to get a refund

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Exchange, Refund and Cancellation Policy
No votes
1.5 (180 reviews)
Reviewer's quote

I called Bob's to tell them about what was happening and figured that they have the 100 night trial and I should be able to exchange it, right? WRONG! They made me keep this horrible toxic smelling mattress in my home for 30 days before I could exchange or return it. My poor son had no bed and i...

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I called customer service, stayed in line for almost 2 hours until I got someone to answer me, and the guy was very nice and apologized and made me an exchange to go into the store that following week to pick up my exchange and take the old ones back. So I go to the store and the worker tells me...

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Bobs Discount Furniture and Value City Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Sales rep
  • Will never be back
  • Very nice looking furniture
Cons
  • Customer service
  • Delivery service
  • Service
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service

Bobs Discount Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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5

I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this...

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Bobs Discount Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped...

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Bobs Discount Furniture and Value City Furniture Latest Reviews

Recent published reviews
5

I am calling because I had stopped working due to the CORONAVIRUS fell on hard times and
trying to see if that will be ta...

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4

The way I was treated by a store associate and to get a refund

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1

I'm absolutely very disappointed with this company and they way they make business. I will never us them again.

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No votes

My order that I have been waiting for since March 16, 2020 all other furniture stores in the area has been delivering...

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Bobs Discount Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (232 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Value City Furniture Furniture Set (125 reviews)
  • Value City Furniture Sofa (106 reviews)
  • Value City Furniture Delivery Service (53 reviews)