PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and The Dump as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
The Dump

Bobs Discount Furniture and The Dump Overview

Total reviews
1942
143
Company responses
0
0
Issues resolved
9
0

Bobs Discount Furniture and The Dump Consumer Ratings

Rank
292 out of 1511 in Furniture and Decor category
360 out of 1511 in Furniture and Decor category
Customer service
220 in category
277 in category
Product or Service Quality
243 in category
260 in category
Reliability
204 in category
252 in category
Exchange, Refund and Cancellation Policy
212 in category
301 in category

Bobs Discount Furniture and The Dump Rating Details

Customer service
1.5 (460 reviews)
1.3 (59 reviews)
Reviewer's quote

Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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...I've called, emailed, and sent chat messages to customer service numerous times and do not receive any response or delivery date. I would like my furniture delivery to be scheduled and executed ASAP..

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Product or Service Quality
1.6 (404 reviews)
1.5 (56 reviews)
Reviewer's quote

When the representative began filing your service request, she read a disclaimer that stated she would be asking you for specific information regarding the damages you were reporting, the information you provided her would determine the eligibility and once the information had been processed, it...

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...I attempted to contact customer service via chat and did not receive a response. On 7/18, I returned to The Dump requesting the reversal of the electronic debit. Copies of the both transactions were copied by the sales associate, and I was informed she would contact the audit division for handling...

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Reliability
1.4 (382 reviews)
1.3 (45 reviews)
Reviewer's quote

Called 65 minutes did not hold on.Mattress ends did not come up the sides are not from sides flabby.. this does not look good ?

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Deception They lied to me .. I allowed them to take money out of my account for 90 days to pay off a bed , they then tricked me to pay double the amount.

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Exchange, Refund and Cancellation Policy
1.4 (379 reviews)
1.1 (46 reviews)
Reviewer's quote

My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters just to get them to activate the refund and now I have to wait another three to five business days this is unacceptable y'all can come get the bed and give me all of my money back...

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...I was told the store would take my money and I would likely wait over 2 months only to receive a refund and no sofa. They told me this has happened to customers many times. I reluctantly agreed to purchase the set...

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Bobs Discount Furniture and The Dump Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Store layout and selection
  • Salesman
  • Upset
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Customer service
  • Bad uality leather couch
  • Worst experience

Bobs Discount Furniture and The Dump Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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4.8

We've made two large purchases at the Dump Atlanta, and both experiences were very positive. We received everything on...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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4.7

I have purchased furniture and rugs at The Dump store in Houston three times and refer the store to friends. Always...

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Bobs Discount Furniture and The Dump Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

Bought a brass Top Table which was delivered 4 hours late it had a ding contacted the Dump they refused to fix or exch...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

I bought a sofa from The Dump in Atlanta. Delivery guys put *** on my wall by not listening to me asking them to...

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Bobs Discount Furniture and The Dump Latest Reviews

Recent published reviews
2

Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to...

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2.6

Deception They lied to me .. I allowed them to take money out of my account for 90 days to pay off a bed , they then...

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1

We just had a bobs inspector come out to check my mattress for mold on the underside of the bed .. I was told that the...

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2.7

I purchased a dinning room set on 7/2 using a check. The check cleared on 7/6. The furniture was delivered, however on 7...

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Bobs Discount Furniture and The Dump Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (234 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • The Dump Customer Care (13 reviews)
  • The Dump Delivery Service (13 reviews)
  • The Dump Furniture Set (6 reviews)