PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rochester Furniture and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rochester Furniture
Bobs Discount Furniture

Rochester Furniture and Bobs Discount Furniture Overview

Total reviews
30
1896
Company responses
0
0
Issues resolved
0
9

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1896 reviews. It is 1866 reviews more than Rochester Furniture received since Jan 17, 2012.

Rochester Furniture and Bobs Discount Furniture Consumer Ratings

Rank
485 out of 1895 in Furniture and Decor category
266 out of 1895 in Furniture and Decor category
Customer service
370 in category
209 in category
Staff
305 in category
159 in category
Reliability
324 in category
180 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 219 points higher in the Furniture and Decor category than Rochester Furniture. People gave Rochester Furniture 1 stars for Customer service criterion in Furniture and Decor category and it is 237 points higher than the worst rated brand in this category. At the same time, Bobs Discount Furniture was rated 1.5 stars for Customer service criterion in this category and it is 398 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bobs Discount Furniture has a higher rating than Rochester Furniture. Regarding Reliability criterion, consumers gave Rochester Furniture 1 stars and it is 53% worse than other in category. Bobs Discount Furniture however was rated 1.4 stars and it is 70% greater than other in category.

Rochester Furniture and Bobs Discount Furniture Rating Details

Customer service
1 (15 reviews)
1.5 (439 reviews)
Reviewer's quote

I went to the store at least four times to find out about my complaint but everytime I get told "someone from customer service will call you. Eventually I logged a complaint on their website and wow, I get a call from the store manager who was there everytime I went to the store but did nothing....

PissedConsumer1181966

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P
Staff
1.5 (13 reviews)
2 (385 reviews)
Reviewer's quote

I bought a couch on the 24th of July at Mall@Reds, was told it will take 4-6 weeks. 9 weeks later my couch has not arrived yet and there is a different story given every time I enquire. At 6 weeks I was told to pay the balance as my couch is being loaded on the truck from Cape Town to Rosslyn. The...

PissedConsumer1665363

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T
Reliability
1 (12 reviews)
1.4 (365 reviews)
Reviewer's quote

No legs with couch and taking 3 days to resolve the issue. If i dont receive the legs by Monday morning 2 September 2019, I want a full refund and will never return to this branch EVER! Also, wanted to buy color chairs from Rochester Polokwane BUT now i wont, SERVICE AND PROCEDURES HERE SUCK!!...

Nayan D

We ordered two new mattresses and box springs.... the mattress seems to have a dip where my body actually contours to as if someone has been laying in the area previously. Due to their trial period, Im now wondering if these are used mattresses from where other customers returned them.

Valma

Rochester Furniture and Bobs Discount Furniture Pros and Cons

Pros
  • Good product but need to check pricing is too high
  • Great sales team
  • Movers
  • Furniture
Cons
  • Response from the manager
  • No service
  • Customer service
  • Customer service
  • Delivery service
  • Service

Rochester Furniture and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
No votes
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Rochester Furniture and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

I bought corner lounge suit before good friday even now im still waiting 4 delivery i went to d shop they gave d form...

1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Rochester Furniture and Bobs Discount Furniture Latest Reviews

Recent published reviews
1

I swear after spending all my savings at the Nelspruit branch store was the worst mistake I’ve made in 2019 ,on the...

Read all 30 reviews
1

We ordered two new mattresses and box springs.... the mattress seems to have a dip where my body actually contours to...

Read all 1896 reviews

Rochester Furniture and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Rochester Furniture Customer Care (6 reviews)
  • Rochester Furniture Delivery Service (4 reviews)
  • Rochester Furniture Furniture Set (3 reviews)
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)