PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Raymour and Flanigan and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Raymour and Flanigan
Bobs Discount Furniture

Raymour and Flanigan and Bobs Discount Furniture Overview

Total reviews 473 1947
Company responses 0 0
Issues resolved 1 9

Raymour and Flanigan and Bobs Discount Furniture Consumer Ratings

Rank
306 out of 1526 in Furniture and Decor category
295 out of 1526 in Furniture and Decor category
Customer service
230 in category
221 in category
Product or Service Quality
265 in category
247 in category
Delivery Service
228 in category
269 in category
Reliability
223 in category
211 in category

Raymour and Flanigan and Bobs Discount Furniture Rating Details

Customer service
1.4 (114 reviews)
1.5 (465 reviews)
Reviewer's quote

Raymour and Flanagan in Paramus NJ has the wiser customer service and Manager Tara C That I have ever dealt with. She is rude and hung up on my 3 times. I have tried to contact customer service and Keep getting rerouted to my local store...

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Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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Product or Service Quality
1.5 (108 reviews)
1.6 (409 reviews)
Reviewer's quote

...They called 2 days before delivery to inform me that the product is on back order. They offered no alternative or solution. When I asked to speak to the manager, Tara C...

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I AM NOT SATISFIED WITH THIS PRODUCT. THE DRAWS AREN'T EVEN AND THE BED IS WEAK. THE DRAWS RUB AGAINST THE SIDES AND KNOCK AS I OPEN AND CLOSE THEM; BOARDS TO HOLD THE MATTRESS ISN'T STABLED &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; EASY TO BREAK AND MATTRESS DOESN'T FIT THE BED WHICH ISN'T...

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Delivery Service
2.1 (94 reviews)
2 (377 reviews)
Reviewer's quote

The day comes that they were supposed to show up and no one did and of course it was a Friday so I had to wait until Monday to get customer service again. When I called and complained that no one showed up the man on the phone goes Oh yeah they didnt tell you? They looked at the photos and...

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their delivery service utterly and pathetically refused to reschedule and threw me back into the awful call center queue for another round of hours of waiting and calls. finally requested a refund and instead of the person i got thru to processing it they threw it back to their store and i had to...

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Reliability
1.4 (89 reviews)
1.4 (386 reviews)
Reviewer's quote

I ordered a platform bed with bunker board and mattress for approximately $1200. The Rep told me then the bed was not in stock that it would be in stock in about a month and recommended me a more expensive mattress that was in stock as he mentioned. I told him that I will wait. I want everything to...

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Bob's never follow through with replacing my piece to the sleeper sofa and they never responded to me at all and it's been over one full year!

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Raymour and Flanigan and Bobs Discount Furniture Pros and Cons

Pros
  • Salesperson
  • Saleman
  • Layout of store
  • Great sales team
  • Movers
  • Furniture
Cons
  • Terrible customer service
  • Lack of responsibility by company
  • Inferior furniture
  • Customer service
  • Delivery service
  • Poor quality

Raymour and Flanigan and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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Raymour and Flanigan and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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Raymour and Flanigan and Bobs Discount Furniture Latest Reviews

Recent published reviews
1.6

I ordered a platform bed with bunker board and mattress for approximately $1200. The Rep told me then the bed was not...

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No votes

I was scheduled for a service call on Saturday 12, waited all day, received first text at 7:45 for window and then...

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No votes

I made the order online on July 10th 2020.Got partial delivery on July 22nd(The couch was delivered but both accent...

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1.8

Bob's never follow through with replacing my piece to the sleeper sofa and they never responded to me at all and it's...

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Raymour and Flanigan and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Customer Care (28 reviews)
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (235 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)