PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Raymour and Flanigan

Bobs Discount Furniture and Raymour and Flanigan Overview

Total reviews 2062 634
Company responses 0 0
Issues resolved 10 3

Bobs Discount Furniture and Raymour and Flanigan Consumer Ratings

Rank
441 out of 2270 in Furniture and Decor category
445 out of 2270 in Furniture and Decor category
Customer service
348 in category
391 in category
Product or Service Quality
401 in category
463 in category
Reliability
358 in category
410 in category
Exchange, Refund and Cancellation Policy
358 in category
367 in category

Bobs Discount Furniture and Raymour and Flanigan Rating Details

Customer service
1.5
(532 reviews)
1.4
(199 reviews)
Reviewer's quote

The Store Manager Eva has the worst customer service and follow-through of any manager that I have ever seen and I was in retail forty-five years in upper management. I purchased a rug, recliner and protection plan and only took the rug from the store. The very next day I returned the rug and...

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...Customer service was no help to resolve this or even to cancel the order. The chat rep, James said he couldn't call over to the gift card department. I canceled the order and it was such a big deal to do this...

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Product or Service Quality
1.6
(472 reviews)
1.4
(183 reviews)
Reviewer's quote

Called customer service Was referred to warranty company Put in service request No call back My furniture iis a month old..

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Called service they came out to look at it, "scractes are not covered", he streched the side and restapled them and sewed the zipper back together so now the zipper didnt even work. Ofcourse within days the zipper broke and now was told 14 weeks for a new pillow and zipper. Well that was supposed...

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Reliability
1.4
(447 reviews)
1.3
(168 reviews)
Reviewer's quote

Ive had my bed with them for around 2 years and then we has been making noises for the majority of the time! Ive been trying to reach someone because I also purchased insurance as well and Ive had no luck for better part of year. A complete waste of money and time I absolutely do not recommend them...

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Company routinely doesn't send statements on time and then charges late fees on accounts immediately on closing of due date with no semblance of understanding of how electronic payments post.

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Exchange, Refund and Cancellation Policy
1.4
(444 reviews)
1.4
(155 reviews)
Reviewer's quote

...of $738 I guess for a chair that we never got and it was supposed to been canceled then they tried to charge us for a pair of lamps that we never agreed to exchange for all was wrong with it was a switch was missing and I wasn't going to drive 2 hour drive to the store spend $80 in gas for a little switch that...

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Not happy with sofa manager to me tough u picked it out and left me standing on the showroom I spent 10,000 dollars I your store I would be able to exchange the couch but I was told tough love with it also one of my night tables top is delaminating they said ot will be fixed still wailing t..

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Bobs Discount Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Great sales team
  • Furniture
  • Movers
  • Salesperson
  • Saleman was very nice
  • There are no pros
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Terrible customer service
  • Lack of follow through
  • Rude customer service rep

Bobs Discount Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

The lights not change the color only one color green is the only color stay on the tv stand I just received from the...

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5

Chair does not always go up or down. Scheduled for a repair person to come out. Have had this model replaced before.

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5

We were recently shopping for a new mattress and box spring when my husband saw the commercials on TV, after "visiting"...

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5

I bought a furniture set 5 days ago had it delivered, and was extemly dissapointed that the furnitute was so...

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Bobs Discount Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

11/24 spent over $2000 and bought a couch, table, and fireplace with sound bar and docking station. 11/29 I got my couch...

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1

Company routinely doesn't send statements on time and then charges late fees on accounts immediately on closing of due...

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1

My daughter punctured *** going from the couch to the love seat with her boots on lost her balance.... We purchased the...

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1

I purchased a sofa that was delivered 10 days ago. The Raymore and Flanagan truck backed into my house which pulled the...

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Bobs Discount Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews
1.2

Bobs Furniture
I would not buy a pack of gum from Bobs Furniture in the Inland Empire. The Store
Manager Eva has the worst...

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No votes

Purchased 2 recliners, issue with back flap. Purchased 1/2024, notified company, sent someone to look they took pics, af...

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1

Called customer service
Was referred to warranty company
Put in service request
No call back
My furniture iis a month old

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No votes

I didnt receive what I purchased. I did call up the complaint center and they gave me a very hard time as Im homebound...

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