PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Raymour and Flanigan

Bobs Discount Furniture and Raymour and Flanigan Overview

Total reviews
1941
464
Company responses
0
0
Issues resolved
9
1

Bobs Discount Furniture and Raymour and Flanigan Consumer Ratings

Rank
290 out of 1510 in Furniture and Decor category
299 out of 1510 in Furniture and Decor category
Customer service
217 in category
220 in category
Product or Service Quality
241 in category
251 in category
Reliability
203 in category
210 in category
Exchange, Refund and Cancellation Policy
208 in category
206 in category

Bobs Discount Furniture and Raymour and Flanigan Rating Details

Customer service
1.5 (459 reviews)
1.5 (110 reviews)
Reviewer's quote

...Customer service is a absolute joke. If you call you will wait an hour to talk to someone. They are so used to dealing with unsatisfied customers they will just hang up on you..

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Raymour and Flanagan in Paramus NJ has the wiser customer service and Manager Tara C That I have ever dealt with. She is rude and hung up on my 3 times. I have tried to contact customer service and Keep getting rerouted to my local store...

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Product or Service Quality
1.6 (403 reviews)
1.6 (104 reviews)
Reviewer's quote

When the representative began filing your service request, she read a disclaimer that stated she would be asking you for specific information regarding the damages you were reporting, the information you provided her would determine the eligibility and once the information had been processed, it...

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...They called 2 days before delivery to inform me that the product is on back order. They offered no alternative or solution. When I asked to speak to the manager, Tara C...

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Reliability
1.4 (381 reviews)
1.4 (87 reviews)
Reviewer's quote

Called 65 minutes did not hold on.Mattress ends did not come up the sides are not from sides flabby.. this does not look good ?

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We had purchased a whole dining room set and two lazy boy chairs and a couch so we thought getting the platinum protection plan was a no brainer. Fast forward a few months after and the table completely started losing its stain as well as losing chips of wood off of the top! We only use the table...

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Exchange, Refund and Cancellation Policy
1.4 (378 reviews)
1.4 (84 reviews)
Reviewer's quote

My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters just to get them to activate the refund and now I have to wait another three to five business days this is unacceptable y'all can come get the bed and give me all of my money back...

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...We got a refund instead..

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Bobs Discount Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Salesperson
  • Saleman
  • Layout of store
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Terrible customer service
  • Lack of responsibility by company
  • Inferior furniture

Bobs Discount Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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Bobs Discount Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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Bobs Discount Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews
1

We just had a bobs inspector come out to check my mattress for mold on the underside of the bed .. I was told that the...

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2.1

SI ordered a lift chair for my 91 year old mother since her assisted living center is having difficulty getting her up t...

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2

Brought furniture from Bob's . Spent 4,000 dollars there. Brought a couch and lazy boy chair and headboard, mattresses...

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2.6

Raymour and Flanagan in Paramus NJ has the wiser customer service and Manager Tara C That I have ever dealt with. She...

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Bobs Discount Furniture and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (234 reviews)
  • Bobs Discount Furniture Delivery Service (182 reviews)
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Customer Care (26 reviews)