PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Raymour and Flanigan

Bobs Discount Furniture and Raymour and Flanigan Overview

Total reviews
1894
446
Company responses
0
0
Issues resolved
9
1

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1894 reviews. It is 1448 reviews more than Raymour and Flanigan received since Feb 25, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bobs Discount Furniture customer support team and Raymour and Flanigan customer service.

Bobs Discount Furniture and Raymour and Flanigan Consumer Ratings

Rank
266 out of 1896 in Furniture and Decor category
273 out of 1896 in Furniture and Decor category
Customer service
210 in category
195 in category
Staff
160 in category
143 in category
Product or Service Quality
224 in category
227 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 7 points higher in the Furniture and Decor category than Raymour and Flanigan. People gave Bobs Discount Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 399 points higher than the worst rated brand in this category. At the same time, Raymour and Flanigan was rated 1.5 stars for Customer service criterion in this category and it is 414 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Raymour and Flanigan has a higher rating than Bobs Discount Furniture. Regarding Product or Service Quality criterion, consumers gave Bobs Discount Furniture 1.6 stars and it is 63% greater than other in category. Raymour and Flanigan however was rated 1.6 stars and it is 63% greater than other in category.

Bobs Discount Furniture and Raymour and Flanigan Rating Details

Customer service
1.5 (438 reviews)
1.5 (99 reviews)
Reviewer's quote

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P

...and I want all my money back plus the interest! Raymond should not be in business they are crooks taking advantage of innocent people with their fraudulent customer service scam taking messages stalling through the warranty giving hope never returning calls of taking care of major issues of paying customers....

Paula S
Staff
2 (384 reviews)
2.2 (83 reviews)
Reviewer's quote

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T

Poor Quality Furniture - Dishonest Company - Non-Existent Customer Service$6000 FOSTER LIVING ROOM SETWe bought this set three years ago. Our household consists of my husband and myself - both over 55 years old and one declawed cat. After three years of normal wear and tear, this set has completely...

Rebecca S
Product or Service Quality
1.6 (383 reviews)
1.6 (96 reviews)
Reviewer's quote

Customer service will not help you . Managers will just keep apologizing but will not solve any issues..

PissedConsumer1737760

Raymour and Flanigan's customer service said it was beyond the warranty coverage date even though there was an obvious defect in the design. I have read many horror stories about R&;F customer service and a former employee said they just don't care. I would welcome hearing from someone higher...

PissedConsumer1759296

Bobs Discount Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Saleman
  • Salesperson
  • Layout of store
Cons
  • Customer service
  • Delivery service
  • Service
  • Terrible customer service
  • Inferior furniture
  • Lack of responsibility by company

Bobs Discount Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

Bobs Discount Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

Bobs Discount Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews
1

Rented a truck and drove to the warehouse in Taftville, CT and picked up my own furniture (sectional sofa and two accent...

Read all 1894 reviews
1

Raymour sold me a $4072.98 inadequate deteriorating bedroom set. I purchased a 5-year protection plan. My calls and comp...

Read all 446 reviews

Bobs Discount Furniture and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Raymour And Flanigan Sofa (85 reviews)
  • Raymour And Flanigan Delivery Service (51 reviews)
  • Raymour And Flanigan Customer Care (25 reviews)