PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Raymour and Flanigan

Bobs Discount Furniture and Raymour and Flanigan Overview

Total reviews 1963 497
Company responses 0 0
Issues resolved 9 1

Bobs Discount Furniture and Raymour and Flanigan Consumer Ratings

Rank
304 out of 1549 in Furniture and Decor category
315 out of 1549 in Furniture and Decor category
Customer service
221 in category
224 in category
Product or Service Quality
256 in category
282 in category
Reliability
215 in category
241 in category
Exchange, Refund and Cancellation Policy
219 in category
210 in category

Bobs Discount Furniture and Raymour and Flanigan Rating Details

Customer service
1.5 (474 reviews)
1.5 (131 reviews)
Reviewer's quote

... November 15 if I wanted to upgrade to a better mattress I would have to take additional $200 ridiculous they should pay for the mess up not me very very poor customer service Ive been on the phone since 10:30 AM is not 4:42 PM and I have gotten nowhere . Left all the pieces laying everywhere in her room I put it in a pile....

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...Whatever executive is in charge of customer service can report that they have zero customer service issues this year and get a huge bonus. Good Job!!..

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Product or Service Quality
1.6 (419 reviews)
1.5 (122 reviews)
Reviewer's quote

...Do not buy anything from them there furniture is not good quality and their service is worse..

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...The customer service people (a call center in Jamaica) are ineffectual and rude. I am totally frustrated and going elsewhere for furniture..

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Reliability
1.4 (398 reviews)
1.3 (104 reviews)
Reviewer's quote

I would actually give Bobs Discount Furniture negative 5 for what they do to people whom are unable to wear a mask for medical I wanted to look at some living room furniture. But at Bobs Discount Furniture they told me that even though I have a medical reason to not be wearing a mask I was told the...

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Purchased a lift recliner 6/16/2019 a little over a year ago and it is stuck in reclined position. All other buttons work, heat, vibrate, etc. The chair was purchased for my elderly mother who, in order to continue to live in her home alone, needs this chair. She actually sleeps in it as well. We...

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Exchange, Refund and Cancellation Policy
1.4 (393 reviews)
1.4 (98 reviews)
Reviewer's quote

...After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable. But, on the day of exchange, they gave me a 3 hour window in which they would show up...

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...I am asking for this to be escalated to the corporate level and to be put in contact with someone who can assist us in this refund..

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Bobs Discount Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Salesperson
  • Saleman
  • Layout of store
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Terrible customer service
  • Lack of responsibility by company
  • Lack of follow through

Bobs Discount Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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Bobs Discount Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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Bobs Discount Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews
1

I ordered a Dinning set and when it was being delivered it had no table, why would you deliver half of the order. Was...

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2.6

I received a text that I would get a delivery. In the message it states that if you have any questions (which I did) to...

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No votes

Purchased a very expensive bed, when it got delivered it was the incorrect mattress, but that was after I reviewed it...

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1

Getting a fabric sample to take home to check in your own light is next to impossible. Salespeople do not follow up or s...

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Bobs Discount Furniture and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (237 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • Raymour And Flanigan Sofa (87 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Protection Plan (17 reviews)