PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn Kids and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn Kids
Bobs Discount Furniture

Pottery Barn Kids and Bobs Discount Furniture Overview

Total reviews 207 1956
Company responses 19 0
Issues resolved 4 9

Pottery Barn Kids and Bobs Discount Furniture Consumer Ratings

Rank
370 out of 1542 in Furniture and Decor category
302 out of 1542 in Furniture and Decor category
Customer service
339 in category
224 in category
Reliability
229 in category
212 in category
Delivery Service
319 in category
269 in category
Exchange, Refund and Cancellation Policy
245 in category
217 in category

Pottery Barn Kids and Bobs Discount Furniture Rating Details

Customer service
1.1 (123 reviews)
1.5 (474 reviews)
Reviewer's quote

...Customer service cannot do anything other than repeat the mistake of voiding the old card and issuing a new one. All manner of errors occur, from forgetting to void to forgetting to issue a new card. Why is there no escalation path???..

Read full review

... November 15 if I wanted to upgrade to a better mattress I would have to take additional $200 ridiculous they should pay for the mess up not me very very poor customer service Ive been on the phone since 10:30 AM is not 4:42 PM and I have gotten nowhere . Left all the pieces laying everywhere in her room I put it in a pile....

Read full review
Reliability
1.4 (103 reviews)
1.4 (395 reviews)
Reviewer's quote

Ordered a dollhouse for Christmas gift . Decided to open it to make sure there is no damage . It was damaged on one window . Was over the 30 days by 4 days so they wont replace it . Pretty sad . Just make sure when you receive any product to open it within the month . Lesson learned

Read full review

I bought furniture in February 2020 I was told to add on the Goof Proof for extra coverage Incase I experience any damage and it is covered for 5 years. So I bought. Hook line and sinker!! I spilled an Alcoholic beverage on the arm that splattered on the side as well. I trued you wipe it clean with...

Read full review
Delivery Service
1.6 (99 reviews)
2 (388 reviews)
Reviewer's quote

After calling customer service and wasting an hr trying to get through and having the call drop and emailing several times and having to track all the charges on the card to make sure it did not get charged. It was a waste of time and a huge pain in the butt and got a bit confusing. They really...

Read full review

their delivery service utterly and pathetically refused to reschedule and threw me back into the awful call center queue for another round of hours of waiting and calls. finally requested a refund and instead of the person i got thru to processing it they threw it back to their store and i had to...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (99 reviews)
1.4 (392 reviews)
Reviewer's quote

...At this time I was offered a $254 credit and that my order would be refunded. My order was never refunded. On 11/23, I called customer service to find out that my credit card was still charged and that the refund had never been processed for a product that is no longer available...

Read full review

...After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable. But, on the day of exchange, they gave me a 3 hour window in which they would show up...

Read full review

Pottery Barn Kids and Bobs Discount Furniture Pros and Cons

Pros
  • Products
  • Items available for purchase
  • Cute stuff
  • Great sales team
  • Movers
  • Furniture
Cons
  • Customer service
  • Lack of real solution
  • Very poor customer service
  • Customer service
  • Delivery service
  • Poor quality

Pottery Barn Kids and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
4.4

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB...

Read full review
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Read full review
4.3

So I called PBK today and I got Rhonda on the phone. She was the rudest customer service representative ever!!! I've...

Read full review
5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

Read full review

Pottery Barn Kids and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

Read full review
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Read full review
1

Stay away from Pottery Barn when ordering insulated lunch sacks. The liners rip away from the seam after one week of no...

Read full review
1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

Read full review

Pottery Barn Kids and Bobs Discount Furniture Latest Reviews

Recent published reviews
3.2

Ordered a dollhouse for Christmas gift . Decided to open it to make sure there is no damage . It was damaged on one...

Read full review
1.3

I bought furniture in February 2020 I was told to add on the Goof Proof for extra coverage Incase I experience any...

Read full review
3.3

Returned a gift for merchandise card and it never arrives. Customer service cannot do anything other than repeat the mis...

Read full review
1

bought sofa from Bob's. Sofa didn't arrive. When you try calling, no humans. No return calls. Website is worthless. So,...

Read full review

Pottery Barn Kids and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Bed (9 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (236 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)