PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn Kids and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn Kids
Bobs Discount Furniture

Pottery Barn Kids and Bobs Discount Furniture Overview

Total reviews
202
1894
Company responses
19
0
Issues resolved
4
9

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1894 reviews. It is 1692 reviews more than Pottery Barn Kids received since Apr 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pottery Barn Kids customer support team than with Bobs Discount Furniture customer service.

Pottery Barn Kids and Bobs Discount Furniture Consumer Ratings

Rank
320 out of 1896 in Furniture and Decor category
266 out of 1896 in Furniture and Decor category
Customer service
307 in category
210 in category
Staff
317 in category
160 in category
Reliability
215 in category
180 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 54 points higher in the Furniture and Decor category than Pottery Barn Kids. People gave Pottery Barn Kids 1.1 stars for Customer service criterion in Furniture and Decor category and it is 302 points higher than the worst rated brand in this category. At the same time, Bobs Discount Furniture was rated 1.5 stars for Customer service criterion in this category and it is 399 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bobs Discount Furniture has a higher rating than Pottery Barn Kids. Regarding Reliability criterion, consumers gave Pottery Barn Kids 1.4 stars and it is 65% greater than other in category. Bobs Discount Furniture however was rated 1.4 stars and it is 70% greater than other in category.

Pottery Barn Kids and Bobs Discount Furniture Rating Details

Customer service
1.1 (120 reviews)
1.5 (438 reviews)
Reviewer's quote

...My grand daughter has been born and doesn’t have a crib! My experience with customer service was horrible! I have never in my life experienced such a thing. Usually, you get what you pay for. I paid $1200 for a crib but I could’ve gotten better service at Walmart...

hattie s

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P
Staff
1.4 (101 reviews)
2 (384 reviews)
Reviewer's quote

On 11/6, I ordered a bed for my son for his new bedroom - he’s having surgery in December and we promised a new bed for surgery recovery and Christmas.On 11/20 I called for an updated status for delivery and was told that my product was no longer available and would not be coming. I was not made...

Erica A

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T
Reliability
1.4 (100 reviews)
1.4 (363 reviews)
Reviewer's quote

My kids have been asking for a new backpacks for the last two years. I finally caved, even though their Lands End was still in mint condition, and let them pick out pottery barn ones. Double the price and 4 weeks in use the first one has a rip at the seam, the other the chest buckle is unraveling...

Mollie

Customer service will not help you .. Managers will just keep apologizing but will not solve any issues.. And the goofe/ Guardian protection they sale is NO GOOD.. WILL DENY YOUR CLAIM.

PissedConsumer1737760

Pottery Barn Kids and Bobs Discount Furniture Pros and Cons

Pros
  • Products
  • Nightmare
  • Items available for purchase
  • Great sales team
  • Movers
  • Furniture
Cons
  • Customer service
  • Very poor customer service
  • Lack of real solution
  • Customer service
  • Delivery service
  • Service

Pottery Barn Kids and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

Checking on Partial delivery received

5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Pottery Barn Kids and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Pottery Barn Kids and Bobs Discount Furniture Latest Reviews

Recent published reviews
1

They canceled my first order. Then I called to reorder and they charged me $600 more for the same item! I told the rep,...

Read all 202 reviews
1

Rented a truck and drove to the warehouse in Taftville, CT and picked up my own furniture (sectional sofa and two accent...

Read all 1894 reviews

Pottery Barn Kids and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Pottery Barn Kids Customer Care (39 reviews)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)