PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Pivotal Home Solutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Pivotal Home Solutions

Bobs Discount Furniture and Pivotal Home Solutions Overview

Total reviews 1947 60
Company responses 0 55
Issues resolved 9 0

Bobs Discount Furniture and Pivotal Home Solutions Consumer Ratings

Rank
295 out of 1526 in Furniture and Decor category
92 out of 918 in Household Services category
Customer service
222 in category
103 in category
Product or Service Quality
246 in category
111 in category
Reliability
210 in category
108 in category
Diversity of Products or Services
295 in category
131 in category

Bobs Discount Furniture and Pivotal Home Solutions Rating Details

Customer service
1.5 (465 reviews)
1.2 (34 reviews)
Reviewer's quote

Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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I was sent a post card in the mail saying to call 844-203-1824 for customer service, to cancel my plan. When I called the number..

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Product or Service Quality
1.6 (409 reviews)
1.2 (25 reviews)
Reviewer's quote

I AM NOT SATISFIED WITH THIS PRODUCT. THE DRAWS AREN'T EVEN AND THE BED IS WEAK. THE DRAWS RUB AGAINST THE SIDES AND KNOCK AS I OPEN AND CLOSE THEM; BOARDS TO HOLD THE MATTRESS ISN'T STABLED &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; EASY TO BREAK AND MATTRESS DOESN'T FIT THE BED WHICH ISN'T...

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...Here is my review: Just be advised: NIPSCO HOME SOLUTIONS IS A COMPLETELY UNETHICAL COMPANY THAT IS A TOTAL RIPOFF! We had two outlets go out and called for service. The electrician came out and claimed the repair would be an upgrade and not a repair. The outlets had been fine for over 20 years...

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Reliability
1.4 (386 reviews)
1.2 (26 reviews)
Reviewer's quote

Bob's never follow through with replacing my piece to the sleeper sofa and they never responded to me at all and it's been over one full year!

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freezing to death with a temperature of 49 degrees in our home and you had not one contractor to come out.

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Diversity of Products or Services
2.1 (357 reviews)
1.2 (22 reviews)
Reviewer's quote

I was not informed correctly about the services and feel I was told the information so I would buy the mattress and white glove delivery. It was the worst experience I've ever had and wasn't treated good when I went back to the store to get a different mattress. I was with my 7 year old son and he...

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...Their customer representatives are also biased, so you better be prepared to experience services accordingly. If you have a choice to go somewhere else, then go there. This company shouldn't even be in the business..

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Bobs Discount Furniture and Pivotal Home Solutions Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Service tech
  • Good technicians
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Shoddy customer service
  • Customer service response to problem
  • Failed to honor contract and they outright lied about the reason

Bobs Discount Furniture and Pivotal Home Solutions Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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4.8

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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No votes

Bobs Discount Furniture and Pivotal Home Solutions Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I had a service contract with NSTAR/Eversource in Massachusetts for service of heating equipment for years and loved it...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

Have a contract to cover Water Heater,Furnace Etc Heat went out with cold weather,,Called for 3 hours none picked up...

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Bobs Discount Furniture and Pivotal Home Solutions Latest Reviews

Recent published reviews
No votes

I was scheduled for a service call on Saturday 12, waited all day, received first text at 7:45 for window and then...

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1

I live in Cambridge Mass and have utilities through Eversource. I have the Pivotal's "luxury" contract for annual...

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1.8

Bob's never follow through with replacing my piece to the sleeper sofa and they never responded to me at all and it's...

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1.1

This is the second time I called and they said "Not covered". The time before that I had to copy and paste their own wor...

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Bobs Discount Furniture and Pivotal Home Solutions Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (235 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • Pivotal Home Solutions Protection Plan (17 reviews)
  • Pivotal Home Solutions Customer Care (12 reviews)
  • Pivotal Home Solutions Homeowners Policy Claim (3 reviews)