PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Pivotal Home Solutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Pivotal Home Solutions

Bobs Discount Furniture and Pivotal Home Solutions Overview

Total reviews
1928
56
Company responses
0
51
Issues resolved
9
0

Bobs Discount Furniture and Pivotal Home Solutions Consumer Ratings

Rank
287 out of 1492 in Furniture and Decor category
89 out of 925 in Household Services category
Customer service
216 in category
101 in category
Product or Service Quality
238 in category
107 in category
Reliability
201 in category
106 in category
Diversity of Products or Services
284 in category
131 in category

Bobs Discount Furniture and Pivotal Home Solutions Rating Details

Customer service
1.5 (454 reviews)
1.2 (32 reviews)
Reviewer's quote

From Bob's two days after delivery it broke i contacted customer service tech came early and i missed the appointment i called and rescheduled and the virus happened. After 2 months of living with books under my sectional when things opened up i called and the tech came back out determined he was...

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I was sent a post card in the mail saying to call 844-203-1824 for customer service, to cancel my plan. When I called the number..

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Product or Service Quality
1.6 (399 reviews)
1.2 (24 reviews)
Reviewer's quote

When they delivered it and paid extra for them to bring it into the house (rip off service), we noted 2 areas on the leather with small tears. The techs took photos at our request and told us they would alert management and they would be in contact with us. We of course never heard from anyone, but...

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...i said well dont you have it on file sense i apparently signed up for this he said no its not i laughed and said exactly because i didnt ever request your service. low life peice of ***...

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Reliability
1.4 (378 reviews)
1.2 (25 reviews)
Reviewer's quote

Purchased a dresser with their so called Bobtastic white glove delivery and got nothing even close to "Tastic"! more like failtastic! Their stores don't answer the phone calls and you're directed to their call center which is so overwhelmed it puts you in a 60+ person queue that takes 1-2 hours to...

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freezing to death with a temperature of 49 degrees in our home and you had not one contractor to come out.

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Diversity of Products or Services
2.1 (348 reviews)
1.2 (21 reviews)
Reviewer's quote

I was not informed correctly about the services and feel I was told the information so I would buy the mattress and white glove delivery. It was the worst experience I've ever had and wasn't treated good when I went back to the store to get a different mattress. I was with my 7 year old son and he...

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...Their customer representatives are also biased, so you better be prepared to experience services accordingly. If you have a choice to go somewhere else, then go there. This company shouldn't even be in the business..

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Bobs Discount Furniture and Pivotal Home Solutions Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Service tech
Cons
  • Customer service
  • Delivery service
  • Service
  • Customer service response to problem
  • Failed to honor contract and they outright lied about the reason
  • Being charged for something i never consented to

Bobs Discount Furniture and Pivotal Home Solutions Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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4.8

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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No votes

Bobs Discount Furniture and Pivotal Home Solutions Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I had a service contract with NSTAR/Eversource in Massachusetts for service of heating equipment for years and loved it...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

Have a contract to cover Water Heater,Furnace Etc Heat went out with cold weather,,Called for 3 hours none picked up...

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Bobs Discount Furniture and Pivotal Home Solutions Latest Reviews

Recent published reviews
No votes

I went to Bobs discount furniture I paid cash in full $3000 about for a love seat and a couch and two end tables since...

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1

freezing to death with a temperature of 49 degrees in our home and you had not one contractor to come out.

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1.5

In January 2020, we bought a black leather L shaped sectional from bobs after much research on size, material, durabilit...

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1

My mother rented a water heater from them 7 years ago. Recently my mother passed and I called Columbia home solutions...

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Bobs Discount Furniture and Pivotal Home Solutions Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (232 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Pivotal Home Solutions Protection Plan (17 reviews)
  • Pivotal Home Solutions Customer Care (11 reviews)