PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Pivotal Home Solutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Pivotal Home Solutions

Bobs Discount Furniture and Pivotal Home Solutions Overview

Total reviews
1886
53
Company responses
0
47
Issues resolved
9
0

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1886 reviews. It is 1833 reviews more than Pivotal Home Solutions received since Aug 24, 2010.

Bobs Discount Furniture and Pivotal Home Solutions Consumer Ratings

Rank
264 out of 2125 in Furniture and Decor category
101 out of 1664 in Household Services category
Customer service
205 in category
105 in category
Staff
156 in category
122 in category
Product or Service Quality
222 in category
110 in category

Bobs Discount Furniture and Pivotal Home Solutions Rating Details

Customer service
1.5 (435 reviews)
1.2 (31 reviews)
Reviewer's quote

Then I called customer service and they said send pictures of it. They looked at it and said "We are very sorry to hear of the concerns with your furniture. Unfortunately, the concern you are reporting is not consistent with a factory defect covered under your manufacturing warranty due to there...

STANLEY J

When we called again today asking for an explanation, the customer representative was the worst representative we have ever interacted with. She started making up stuff and an unreasonable explanation that the service was cancelled by us last month and not a year ago. When the truth is we called...

Sudhir S
Staff
2 (381 reviews)
1.4 (25 reviews)
Reviewer's quote

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been with them for 2 yrs no issues

PissedConsumer1713263
Product or Service Quality
1.6 (378 reviews)
1.2 (23 reviews)
Reviewer's quote

Wrong irems sent , Peter worst saleman ever not even an apology just to much im absolutely done with Bobs

PissedConsumer1716748

I have been trying to call the company for 2 weeks and they never pick up. I'm done dealing with this company.

PissedConsumer1383694

Bobs Discount Furniture and Pivotal Home Solutions Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Service tech
Cons
  • Customer service
  • Delivery service
  • Service
  • Customer service response to problem
  • Failed to honor contract and they outright lied about the reason
  • Being charged for something i never consented to

Bobs Discount Furniture and Pivotal Home Solutions Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

4.9

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been...

Bobs Discount Furniture and Pivotal Home Solutions Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

1

I had a service contract with NSTAR/Eversource in Massachusetts for service of heating equipment for years and loved it...

Bobs Discount Furniture and Pivotal Home Solutions Latest Reviews

Recent published reviews
1

August of 2017 I bought over $8,000 worth of furniture from Bobs Discount furniture in Freeport Long Island NY. I also b...

Read all 1886 reviews
1

Purchase coverage for my furnace was told $2,500 would be paid towards a replacement. Fast forward EIGHT years (of...

Read all 53 reviews

Bobs Discount Furniture and Pivotal Home Solutions Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Pivotal Home Solutions Protection Plan (17 reviews)
  • Pivotal Home Solutions Customer Care (11 reviews)