PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy
Bobs Discount Furniture

Lazboy and Bobs Discount Furniture Overview

Total reviews
1142
1928
Company responses
434
0
Issues resolved
15
9

Lazboy and Bobs Discount Furniture Consumer Ratings

Rank
158 out of 1492 in Furniture and Decor category
287 out of 1492 in Furniture and Decor category
Customer service
230 in category
216 in category
Product or Service Quality
307 in category
237 in category
Reliability
212 in category
201 in category
Value for money
313 in category
245 in category

Lazboy and Bobs Discount Furniture Rating Details

Customer service
1.4 (458 reviews)
1.5 (454 reviews)
Reviewer's quote

...I dont care whether its made in America or not they have no pride, no customer service, and no product pride. They absolutely will not stand behind their product and I paid extra for an extra warranty. Im really not happy!!!..

Read full review

From Bob's two days after delivery it broke i contacted customer service tech came early and i missed the appointment i called and rescheduled and the virus happened. After 2 months of living with books under my sectional when things opened up i called and the tech came back out determined he was...

Read full review
Product or Service Quality
1.4 (426 reviews)
1.6 (399 reviews)
Reviewer's quote

...All I did was want some good quality furniture and a friend recommended this company. But I need to know about the warranty on my York Chair and side table, but I guess thanks for finally offering me a refund on the other..

Read full review

When they delivered it and paid extra for them to bring it into the house (rip off service), we noted 2 areas on the leather with small tears. The techs took photos at our request and told us they would alert management and they would be in contact with us. We of course never heard from anyone, but...

Read full review
Reliability
1.4 (414 reviews)
1.4 (378 reviews)
Reviewer's quote

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

Read full review

Purchased a dresser with their so called Bobtastic white glove delivery and got nothing even close to "Tastic"! more like failtastic! Their stores don't answer the phone calls and you're directed to their call center which is so overwhelmed it puts you in a 60+ person queue that takes 1-2 hours to...

Read full review
Value for money
1.5 (391 reviews)
1.8 (343 reviews)
Reviewer's quote

I spent so much money with La-Z-Boy bought a sectional, two chairs, rug and tables. We spent $8,000 sadly four years later the Renew is peeling and looks terrible!! I have Klaussner furniture over 20 years old and still looks great! Sadly La-Z-boy will not even respond to me! This should be...

Read full review

...trying to wait till my warranty run out but I'm going to have to do a civil suit I sent tons of picture to them I did everything nothing they took all my money and never replacement repair or refund me and I'm still holding them dam rail scratching up wall and falling on *** they never came to pick them up all the lies I guess I start my civil sue now cause BOB IS THE WORST EVER NEVER...

Read full review

Lazboy and Bobs Discount Furniture Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Sales personnel
  • Great sales team
  • Movers
  • Furniture
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Customer service
  • Delivery service
  • Service

Lazboy and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Read full review
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Read full review
5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

Read full review
5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

Read full review

Lazboy and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Read full review
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Read full review
1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

Read full review
1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

Read full review

Lazboy and Bobs Discount Furniture Latest Reviews

Recent published reviews
2

We bought a Lazboy sectional for our family room about 4 yrs ago. The fabric started peeling last year. This is so...

Read full review
No votes

I went to Bobs discount furniture I paid cash in full $3000 about for a love seat and a couch and two end tables since...

Read full review
1

In January 2019 I bought two recliners from La-Z-Boy to the tune of about $2500. I have had those recliners now about 15...

Read full review
1.5

In January 2020, we bought a black leather L shaped sectional from bobs after much research on size, material, durabilit...

Read full review

Lazboy and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Lazboy Recliner (444 reviews)
  • Lazboy Sofa (207 reviews)
  • Lazboy Chair (71 reviews)
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (232 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)