PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klaussner and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klaussner
Bobs Discount Furniture

Klaussner and Bobs Discount Furniture Overview

Total reviews
57
1944
Company responses
0
0
Issues resolved
1
9

Klaussner and Bobs Discount Furniture Consumer Ratings

Rank
356 out of 1511 in Furniture and Decor category
291 out of 1511 in Furniture and Decor category
Product or Service Quality
337 in category
242 in category
Warranty
224 in category
207 in category
Exchange, Refund and Cancellation Policy
151 in category
213 in category
Customer service
148 in category
220 in category

Klaussner and Bobs Discount Furniture Rating Details

Product or Service Quality
1.2 (17 reviews)
1.6 (405 reviews)
Reviewer's quote

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

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Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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Warranty
1.5 (15 reviews)
1.5 (342 reviews)
Reviewer's quote

Contacted klaussner directly as this unscrupulous store owner cancelled our original warranty plus an extended one because the fix was too costly. Sadly the managers of klaussner furniture agreed it was damage and therefore our fault. They forgot to say that you can't sit on it because you will...

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...I was told that the manufacturer warranty does not cover mold...

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Exchange, Refund and Cancellation Policy
1.7 (13 reviews)
1.4 (380 reviews)
Reviewer's quote

...The furniture company we purchased it from refused a refund until we actively pursued the case through The Division of Consumer Affairs. BEWARE! ..

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My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters just to get them to activate the refund and now I have to wait another three to five business days this is unacceptable y'all can come get the bed and give me all of my money back...

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Customer service
1.8 (12 reviews)
1.5 (462 reviews)
Reviewer's quote

Called the company and the customer service was terrible. The lady acted like she didn't have time for me. When speaking to the klaussner customer service rep all I could imagine was that the women I was speaking with was a hug fat bit** with a thick Carolina accent, who must hate her life, cause...

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...Customer service is a absolute joke. If you call you will wait an hour to talk to someone. They are so used to dealing with unsatisfied customers they will just hang up on you..

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Klaussner and Bobs Discount Furniture Pros and Cons

Pros
  • Look of the furniture
  • Stain resistant and no fading of fabric
  • To scream
  • Great sales team
  • Movers
  • Furniture
Cons
  • Warranty issues
  • Want take return on defective item
  • Received with damage and defective issues
  • Customer service
  • Delivery service
  • Poor quality

Klaussner and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

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5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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3.8

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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Klaussner and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

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1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I have been trying for months to find a replacement slipcover for my Jenny Sofa from Klaussner. It's impossible...and...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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Klaussner and Bobs Discount Furniture Latest Reviews

Recent published reviews
1

Purchased the castaway 3 piece set from factory direct furniture Canada. Fabric started to have damage with tangled matt...

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1

This company is the worst!!! Bob's Discount Furniture on Manchester Road. BEWARE!!!. They say everything you want to hea...

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No votes

First email sent to you on 12 June 2020, We are sending this again in hopes you can respond as soon as possible to resol...

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1

My husband and I placed the order number 13853213 on June 29th 2020, and we paid in full. We scheduled a delivery with t...

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Klaussner and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Klaussner Sofa (28 reviews)
  • Klaussner Recliner (3 reviews)
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (234 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)