PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klaussner and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klaussner
Bobs Discount Furniture

Klaussner and Bobs Discount Furniture Overview

Total reviews
47
1887
Company responses
0
0
Issues resolved
1
9

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1887 reviews. It is 1840 reviews more than Klaussner received since Nov 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Klaussner customer support team than with Bobs Discount Furniture customer service.

Klaussner and Bobs Discount Furniture Consumer Ratings

Rank
278 out of 2127 in Furniture and Decor category
264 out of 2127 in Furniture and Decor category
Product or Service Quality
302 in category
222 in category
Exchange, Refund and Cancellation Policy
126 in category
193 in category
Reliability
348 in category
182 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 14 points higher in the Furniture and Decor category than Klaussner. People gave Klaussner 1.3 stars for Product or Service Quality criterion in Furniture and Decor category and it is 232 points higher than the worst rated brand in this category. At the same time, Bobs Discount Furniture was rated 1.6 stars for Product or Service Quality criterion in this category and it is 312 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Klaussner has a higher rating than Bobs Discount Furniture. Regarding Reliability criterion, consumers gave Klaussner 1 stars and it is 65% worse than other in category. Bobs Discount Furniture however was rated 1.5 stars and it is 66% greater than other in category.

Klaussner and Bobs Discount Furniture Rating Details

Product or Service Quality
1.3 (14 reviews)
1.6 (378 reviews)
Reviewer's quote

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

Joycee O

GreetingsI recently purchased the Mystic Bay bedroom set from your Hunt Valley store. I’ve been in your store several time but I’ve never taken advantage of the candy/ice cream section. This particular time I sampled the jellybeans and a couple pieces of hard candy. Let me tell you, I have never...

Kejuan
Exchange, Refund and Cancellation Policy
1.8 (10 reviews)
1.4 (358 reviews)
Reviewer's quote

Worst sofa ever! Back cushions have pulled the fabric on the sofa and have fallen apart. They cannot be restuffed as there is no zipper or opening for the back cushions. The corner area seat cushion has sunk. You cannot get out of the sofa! Already had the support for the back of the sofa where it...

Tonda

Where do I start? One month I waited for the scarlet dinning room set then to not even be called they switched my delivery date to 11-29-17 Iv called this store millions of times due to no one calling me back Iv called mangers sales associate and nothing I drove personaly to the store to then be...

Brenda R
Reliability
1 (10 reviews)
1.5 (361 reviews)
Reviewer's quote

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told verbally how the sofa is a Klaussner and will last for a lifetime, I will stand adamant in the fact the support on the body is lacking and in fact is sending me to a chiropractor and...

Kristina L

August of 2017 I bought over $8,000 worth of furniture from Bobs Discount furniture in Freeport Long Island NY. I also bought the 5 year goof-proof warranty to cover the entire purchase. in 2019 a rail on one of the bed broke, I call the warranty company and I was told the warranty is expired not...

Gangapersaud B

Klaussner and Bobs Discount Furniture Pros and Cons

Pros
  • Look of the furniture
  • To scream
  • Stain resistant and no fading of fabric
  • Great sales team
  • Movers
  • Furniture
Cons
  • Warranty issues
  • Want take return on defective item
  • Uneven cushions
  • Customer service
  • Delivery service
  • Service

Klaussner and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Klaussner and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Klaussner and Bobs Discount Furniture Latest Reviews

Recent published reviews
1.8

Purchased two Kamiah recliners. When delivered each had issues and within a day other issues were found. Klaussner took...

Read all 47 reviews
5

Greetings
I recently purchased the Mystic Bay bedroom set from your Hunt Valley store. I’ve been in your store several ti...

Read all 1887 reviews

Klaussner and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Klaussner Sofa (25 reviews)
  • Klaussner Recliner (2 reviews)
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)