PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Klaussner as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Klaussner

Bobs Discount Furniture and Klaussner Overview

Total reviews 1963 60
Company responses 0 0
Issues resolved 9 1

Bobs Discount Furniture and Klaussner Consumer Ratings

Rank
304 out of 1549 in Furniture and Decor category
377 out of 1549 in Furniture and Decor category
Customer service
220 in category
158 in category
Product or Service Quality
255 in category
352 in category
Reliability
214 in category
391 in category
Exchange, Refund and Cancellation Policy
218 in category
157 in category

Bobs Discount Furniture and Klaussner Rating Details

Customer service
1.5 (474 reviews)
1.8 (13 reviews)
Reviewer's quote

... November 15 if I wanted to upgrade to a better mattress I would have to take additional $200 ridiculous they should pay for the mess up not me very very poor customer service Ive been on the phone since 10:30 AM is not 4:42 PM and I have gotten nowhere . Left all the pieces laying everywhere in her room I put it in a pile....

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Called the company and the customer service was terrible. The lady acted like she didn't have time for me. When speaking to the klaussner customer service rep all I could imagine was that the women I was speaking with was a hug fat bit** with a thick Carolina accent, who must hate her life, cause...

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Product or Service Quality
1.6 (419 reviews)
1.2 (18 reviews)
Reviewer's quote

...Do not buy anything from them there furniture is not good quality and their service is worse..

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The major issues are with the lack of seating support and poor quality foam - TWO main things you consider when buying a new sofa. There is NO (or very cheap/inadequate) seating support under the foam and the foam is of a VERY poor quality you can put your hand between the cushions and pinch your...

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Reliability
1.4 (398 reviews)
1 (13 reviews)
Reviewer's quote

I would actually give Bobs Discount Furniture negative 5 for what they do to people whom are unable to wear a mask for medical I wanted to look at some living room furniture. But at Bobs Discount Furniture they told me that even though I have a medical reason to not be wearing a mask I was told the...

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We bought a 3 piece Jenny sectional from Klaussner. Since day one the seams began to fail, the back cushions crushed, the skirts slipped and the chaise bottom cushion constantly moved. The chaise was fixed when I attached velcro to the frame and to the bottom of the cushion, my local dealer paid...

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Exchange, Refund and Cancellation Policy
1.4 (393 reviews)
1.7 (13 reviews)
Reviewer's quote

...After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable. But, on the day of exchange, they gave me a 3 hour window in which they would show up...

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...The furniture company we purchased it from refused a refund until we actively pursued the case through The Division of Consumer Affairs. BEWARE! ..

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Bobs Discount Furniture and Klaussner Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Look of the furniture
  • Stain resistant and no fading of fabric
  • To scream
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Received with damage and defective issues
  • Warranty issues
  • Want take return on defective item

Bobs Discount Furniture and Klaussner Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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3.8

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told...

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Bobs Discount Furniture and Klaussner Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

I have been trying for months to find a replacement slipcover for my Jenny Sofa from Klaussner. It's impossible...and...

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Bobs Discount Furniture and Klaussner Latest Reviews

Recent published reviews
1

I ordered a Dinning set and when it was being delivered it had no table, why would you deliver half of the order. Was...

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No votes

Hi, My name is Serafina
On 11/14/2020 I ordered 2 Klaussner sofas (Westbrook) from Gavigan's Furniture @ Bel Air, MD. My...

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No votes

Purchased a very expensive bed, when it got delivered it was the incorrect mattress, but that was after I reviewed it...

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No votes

I am looking for the Trisha Yearwood 60" Jasper County white dinning table but can not find it anywhere. Please let me...

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Bobs Discount Furniture and Klaussner Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (237 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • Klaussner Sofa (30 reviews)
  • Klaussner Recliner (3 reviews)