PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Klaussner as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Klaussner

Bobs Discount Furniture and Klaussner Overview

Total reviews
1894
49
Company responses
0
0
Issues resolved
9
1

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1894 reviews. It is 1845 reviews more than Klaussner received since Nov 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Klaussner customer support team than with Bobs Discount Furniture customer service.

Bobs Discount Furniture and Klaussner Consumer Ratings

Rank
264 out of 1894 in Furniture and Decor category
321 out of 1894 in Furniture and Decor category
Staff
160 in category
122 in category
Product or Service Quality
224 in category
305 in category
Reliability
180 in category
351 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 57 points higher in the Furniture and Decor category than Klaussner. People gave Bobs Discount Furniture 2 stars for Staff criterion in Furniture and Decor category and it is 417 points higher than the worst rated brand in this category. At the same time, Klaussner was rated 2.4 stars for Staff criterion in this category and it is 455 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bobs Discount Furniture has a higher rating than Klaussner. Regarding Reliability criterion, consumers gave Bobs Discount Furniture 1.4 stars and it is 69% greater than other in category. Klaussner however was rated 1 stars and it is 61% worse than other in category.

Bobs Discount Furniture and Klaussner Rating Details

Staff
2 (384 reviews)
2.4 (11 reviews)
Reviewer's quote

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T

I ordered an Ottoman for my sectional sofa November 21st 2019. It took 4 weeks to receive it and it was the wrong size. The store I bought it from Discount City Furniture called the sale rep for the area , David Bridger for resolution. Its now 5 weeks later, January 13th 2020 and I still do not...

J U
Product or Service Quality
1.6 (383 reviews)
1.3 (14 reviews)
Reviewer's quote

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

Joycee O
Reliability
1.4 (363 reviews)
1 (10 reviews)
Reviewer's quote

Customer service will not help you .. Managers will just keep apologizing but will not solve any issues.. And the goofe/ Guardian protection they sale is NO GOOD.. WILL DENY YOUR CLAIM.

PissedConsumer1737760

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told verbally how the sofa is a Klaussner and will last for a lifetime, I will stand adamant in the fact the support on the body is lacking and in fact is sending me to a chiropractor and...

Kristina L

Bobs Discount Furniture and Klaussner Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Look of the furniture
  • To scream
  • Stain resistant and no fading of fabric
Cons
  • Customer service
  • Delivery service
  • Service
  • Warranty issues
  • Want take return on defective item
  • Uneven cushions

Bobs Discount Furniture and Klaussner Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

Bobs Discount Furniture and Klaussner Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

Bobs Discount Furniture and Klaussner Latest Reviews

Recent published reviews
1

Rented a truck and drove to the warehouse in Taftville, CT and picked up my own furniture (sectional sofa and two accent...

Read all 1894 reviews
1

I ordered an Ottoman for my sectional sofa November 21st 2019. It took 4 weeks to receive it and it was the wrong size....

Read all 49 reviews

Bobs Discount Furniture and Klaussner Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Klaussner Sofa (27 reviews)
  • Klaussner Recliner (2 reviews)