PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeromes Furniture and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeromes Furniture
Bobs Discount Furniture

Jeromes Furniture and Bobs Discount Furniture Overview

Total reviews
191
1947
Company responses
0
0
Issues resolved
3
9

Jeromes Furniture and Bobs Discount Furniture Consumer Ratings

Rank
366 out of 1516 in Furniture and Decor category
293 out of 1516 in Furniture and Decor category
Customer service
228 in category
217 in category
Product or Service Quality
289 in category
237 in category
Reliability
222 in category
198 in category
Delivery Service
257 in category
263 in category

Jeromes Furniture and Bobs Discount Furniture Rating Details

Customer service
1.4 (98 reviews)
1.5 (462 reviews)
Reviewer's quote

...They have had quality items, reasonable pricing, and great customer service..

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Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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Product or Service Quality
1.5 (91 reviews)
1.6 (406 reviews)
Reviewer's quote

...I have a warranty on the couches but when I try to call to get service no one ever answers and the one time they did I got the run around. I am so frustrated and upset. I spent a lot of money on these items and they should last much longer than two years...

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When the representative began filing your service request, she read a disclaimer that stated she would be asking you for specific information regarding the damages you were reporting, the information you provided her would determine the eligibility and once the information had been processed, it...

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Reliability
1.4 (91 reviews)
1.4 (383 reviews)
Reviewer's quote

This company or at least the people that represent it in Moreno Valley CA are a joke .... from the salesperson to the Manager.... very bad experience and i will never go back .... and i will tell anyone who would listen, my experience with this company.... I'm a barber and i get to talk to a lot of...

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Purchased 5 year goof protection and put in a claim. The warranty explained by the sales person that if item is no longer in stock that items will be replaced with new item. I purchased a dining room SET. The table has started to peel and is not fixable. They no longer sell the set that they...

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Delivery Service
2 (88 reviews)
2 (375 reviews)
Reviewer's quote

Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever...

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their delivery service utterly and pathetically refused to reschedule and threw me back into the awful call center queue for another round of hours of waiting and calls. finally requested a refund and instead of the person i got thru to processing it they threw it back to their store and i had to...

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Jeromes Furniture and Bobs Discount Furniture Pros and Cons

Pros
  • Sells rep who sold me the piece
  • Salesperson was helpful - he wanted our money
  • How much they want your money
  • Great sales team
  • Movers
  • Furniture
Cons
  • Customer service
  • Total lack of customer service
  • I will never do business with them
  • Customer service
  • Delivery service
  • Poor quality

Jeromes Furniture and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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Jeromes Furniture and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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Jeromes Furniture and Bobs Discount Furniture Latest Reviews

Recent published reviews
2.2

This company or at least the people that represent it in Moreno Valley CA are a joke .... from the salesperson to the...

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No votes

Lack of resolution to get a simple inexpensive part replaced

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1

I have not heard back since July 10. I am trying to get access to a full credit which the warranty department said was d...

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1.9

Purchased 5 year goof protection and put in a claim. The warranty explained by the sales person that if item is no...

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Jeromes Furniture and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Jeromes Furniture Sofa (34 reviews)
  • Jeromes Furniture Delivery Service (22 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (234 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)