PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Jeromes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Jeromes Furniture

Bobs Discount Furniture and Jeromes Furniture Overview

Total reviews
1917
183
Company responses
0
0
Issues resolved
9
3

Bobs Discount Furniture and Jeromes Furniture Consumer Ratings

Rank
284 out of 1485 in Furniture and Decor category
302 out of 1485 in Furniture and Decor category
Customer service
218 in category
224 in category
Product or Service Quality
237 in category
276 in category
Reliability
201 in category
212 in category
Delivery Service
257 in category
258 in category

Bobs Discount Furniture and Jeromes Furniture Rating Details

Customer service
1.5 (449 reviews)
1.5 (94 reviews)
Reviewer's quote

Not only was I told the 10-year warranty was now void, which I think is illegal, but when I moved this week and somehow lost the remote customer service were not able to sell me a replacement remote because I'm not the original customer! Oh, and they also couldn't send the instructions so that I...

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...I was never able to speak to a customer service person like you Jeromes advertised and so a mistake was made. I just want to return the second coffee table still in its box and get the end table..

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Product or Service Quality
1.6 (395 reviews)
1.5 (87 reviews)
Reviewer's quote

...bed was not in stock so now my kids have no bed because I threw out the one they had expecting my delivery of my new furniture then he call and say oh the product is not available at the moment they sent me loaner bed rail and say to just use the mattress I was going to use for their beds till today they say they were...

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...but with Thanksgiving I decided to wait to report to Customer Service...

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Reliability
1.4 (374 reviews)
1.4 (86 reviews)
Reviewer's quote

*** false advertising !!!!!!:angry: Said I order a bed then said 10 days later itwas

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We ordered two couches in July of 2019 from the San Marcos, California store worth over 1500 dollars, plus we bought the warranty. Two weeks after the couches were delivered we began to notice bites and itching from sitting on the couches. We found bed bugs in the fabric corners of the couch and...

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Delivery Service
2 (365 reviews)
2 (85 reviews)
Reviewer's quote

1) Delivery Service was built on lie after lie starting with the driver that came to my house. 2) They trashed my house, damaging the ceiling and the molding 3) Mis-installed my daughters bed 4) Damaged the dresser and foot board, found out later the chest of drawers drawer was busted. 5) Sent out...

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Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever...

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Bobs Discount Furniture and Jeromes Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Sells rep who sold me the piece
  • How much they want your money
  • Salesperson was helpful - he wanted our money
Cons
  • Customer service
  • Delivery service
  • Service
  • Total lack of customer service
  • I will never do business with them
  • Customer service

Bobs Discount Furniture and Jeromes Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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Bobs Discount Furniture and Jeromes Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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Bobs Discount Furniture and Jeromes Furniture Latest Reviews

Recent published reviews
3

I needed to talk to someone about my delivery address! Its wrong!!!

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1

We ordered two couches in July of 2019 from the San Marcos, California store worth over 1500 dollars, plus we bought...

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No votes

Nothing ever happens you go into phone *** riding their merry go round of Babel and lies

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2.6

I ordered some furniture and received two coffee tables instead of the end table i wanted.. I was never able to speak...

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Bobs Discount Furniture and Jeromes Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (232 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Jeromes Furniture Sofa (34 reviews)
  • Jeromes Furniture Delivery Service (22 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)