PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Jeromes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Jeromes Furniture

Bobs Discount Furniture and Jeromes Furniture Overview

Total reviews 2013 251
Company responses 0 0
Issues resolved 9 5

Bobs Discount Furniture and Jeromes Furniture Consumer Ratings

Rank
338 out of 1648 in Furniture and Decor category
418 out of 1648 in Furniture and Decor category
Customer service
239 in category
268 in category
Product or Service Quality
283 in category
343 in category
Reliability
241 in category
288 in category
Delivery Service
290 in category
286 in category

Bobs Discount Furniture and Jeromes Furniture Rating Details

Customer service
1.5 (503 reviews)
1.4 (133 reviews)
Reviewer's quote

...They provided no customer service when there was issue with my furniture. I'm upset because I was only offered a 50 or 75 gift card..

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We order some entertainment centers and its has been more than two months we havent received the order, every time I called either busy or they will say they will called soon for delivery confirmation, worst customer service ever..

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Product or Service Quality
1.6 (448 reviews)
1.4 (117 reviews)
Reviewer's quote

...This is unbelievable how horrible Bob's customer service is. I'm reporting to the BBB at this point. Spoke with several representatives and still nothing...

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...(Otherwise I ask for a refund to use with another company - I have found online quality power lift recliners for the price I paid to Jerome's, as well as sales for that amount and even less!). I have a bunch of people praying for me that Jerome's will do right for me! Deborah Espen..

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Reliability
1.4 (426 reviews)
1.3 (121 reviews)
Reviewer's quote

Okay I purchase furniture from Bob's discount I also purchased the Goof Proof plan for five years I told him I made a mistake and I broke the pan off to try to take the so far apart cuz I don't have any instructions they're saying I'm not covered up under my plan that's not right. They also said...

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I purchased a recliner from Jerome's one year ago. The chair had a manufacturing defect in the seat cushion. I started the resolution process the second week of July, it took until 8/10/2021 to finally get my issue dealt with. You can't speak to a person directly on the phone. The automated system...

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Delivery Service
2 (419 reviews)
2 (115 reviews)
Reviewer's quote

...Long story short, I would recommend you not opt in to delivery service. Your paying for a service, but delivery team can deny delivery, but also not be honest on the steps they took without being reprimanded. The company doesnt come up with solutions in a timely manner...

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Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever...

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Bobs Discount Furniture and Jeromes Furniture Pros and Cons

Pros
  • Great sales team
  • Furniture
  • Movers
  • Sales guy was very nice
  • Sells rep who sold me the piece
  • Sale staff were very nice
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Customer service
  • Uncaring attitudes
  • I will never do business with them

Bobs Discount Furniture and Jeromes Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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Bobs Discount Furniture and Jeromes Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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Bobs Discount Furniture and Jeromes Furniture Latest Reviews

Recent published reviews
1.2

Just got off the phone with an agent that had me on hold for an hour I finally hung up and use their text app still...

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1.4

I purchased the extended warranty with Jerome's on my Italian leather couch specifically to cover the motor parts and...

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1

I placed an order many months ago. Delivery date kept getting pushed back. It was difficult getting someone for an...

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1.1

Jeromes employees in Ontario, CA are racist. My spouse and I walked into a fairly empty store walked the entire store...

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