PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Jeromes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Jeromes Furniture

Bobs Discount Furniture and Jeromes Furniture Overview

Total reviews 1951 200
Company responses 0 0
Issues resolved 9 3

Bobs Discount Furniture and Jeromes Furniture Consumer Ratings

Rank
296 out of 1532 in Furniture and Decor category
375 out of 1532 in Furniture and Decor category
Customer service
218 in category
237 in category
Product or Service Quality
241 in category
293 in category
Reliability
204 in category
232 in category
Delivery Service
268 in category
245 in category

Bobs Discount Furniture and Jeromes Furniture Rating Details

Customer service
1.5 (467 reviews)
1.4 (105 reviews)
Reviewer's quote

Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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...except any messages blah blah blah if you try to wait on the phone you have to wait 60 minutes I would tell anybody that inquired about Jeromes that the customer service is very...

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Product or Service Quality
1.6 (412 reviews)
1.4 (98 reviews)
Reviewer's quote

...What I hate the most is the poor customer service from Bobs Furniture. This is so frustrating. I need to know WHY I have to wait for 3 months when I was made assure that I would get it by August 31...

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...I have requested to speak to the service manager ONITA and she refuses to call me back. The office staff (Paola) is very rude and insist that you only speak with her. Paola was very loud and rude when she was talking over me...

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Reliability
1.4 (388 reviews)
1.3 (97 reviews)
Reviewer's quote

Didnt call me with delivery time. Then said it wasnt scheduled for today. Then he hung up on me. Been on hold over an hour!!

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Unable to contact says out of business. EmailIs blocked or off

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Delivery Service
2 (380 reviews)
2 (94 reviews)
Reviewer's quote

their delivery service utterly and pathetically refused to reschedule and threw me back into the awful call center queue for another round of hours of waiting and calls. finally requested a refund and instead of the person i got thru to processing it they threw it back to their store and i had to...

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Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever...

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Bobs Discount Furniture and Jeromes Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Sells rep who sold me the piece
  • Salesperson was helpful - he wanted our money
  • Sales guy was very nice
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Customer service
  • I will never do business with them
  • Total lack of customer service

Bobs Discount Furniture and Jeromes Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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Bobs Discount Furniture and Jeromes Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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Bobs Discount Furniture and Jeromes Furniture Latest Reviews

Recent published reviews
1

Didnt call me with delivery time. Then said it wasnt scheduled for today. Then he hung up on me. Been on hold over an...

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1

If I could leave zero stars I would. I purchased a Sofa Set over a year ago and that set fell apart just 3 months later....

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1

i ordered my son a bedroom set in august, the frame and mattress were finally scheduled to be delivered today, the...

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1

A long 6 Mo ordeal of lies, cheating, stealing my money, deceit, cheap merchandise, disrespect, insulting,...

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Bobs Discount Furniture and Jeromes Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (235 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • Jeromes Furniture Sofa (35 reviews)
  • Jeromes Furniture Delivery Service (22 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)